Customer Service Office

Ashley Jenkins

**** ******** ***** **.

Lorton, Virginia 22079

Washington D.C area

Phone: (703) 597- 4110 (C)

E-mail: **********@*****.***

ADMINISTRATIVE PROFESSIONAL

Energetic, highly-motivated, enthusiastic, proficient professional with more than seven years of office and customer service experience. Reputation for quality office administration, team playing and very strong organizational techniques. Detail- oriented with excellent oral/written communication skills to establish strong relationships and succeed within fast-paced environments. Possess outstanding analytical capabilities and demonstrated talent to provide comprehensive support. Solid multi-tasking and time management skills.

PROFESSIONAL EXPERIENCE

Department Of State (DS/T/MSD) (03/26/2012- Present) – Secretary 40 HR WK

TOP SECRET Clearance

• Provides a wide range of administrative support to office staff, which has separate and diverse functional responsibilities and involving complex issues and or assignments, makes recommendations, which have broad impact throughout the office.

• Examines incoming request, applications or claims for particular program actions or benefits to ensure that the information they contains complete according to program instructions and sufficient to permit decision on their merits.

• Identifies erroneous or missing information and follows prescribed procedures to return requests etc. without action along with explanation to their insufficiency. Takes action to acquire case file for eventful review, analysis and action by myself personally and or by a program specialist or manager.

• Serves as a timekeeper concerning daily time and attendance. Provides assistance regarding pay and entitlements submission; including danger pay, post differential, premium pay entitlements and Law Enforcement Availability Pay (LEAP). Tracks submission and serves as a liaison for any issues or resubmission as required for resolution. Provides periodic updates to employees as rewired to include LEAP projects.

• Ensures information is updated as needed based on personnel rotations or scheduled personnel absences, updating personnel tracking tools to include office maintained staffing charts, DS on line applications to include DSET

• Reviews and edits office administrative material for accuracy, adequacy, clarity, format, grammar and compliance promoting the efficiency and productivity of office mission requirements

• Utilizes Microsoft Word, Excel, and PowerPoint to compose and create a variety of documents and reports including but not limited to memorandums, specialized forms, financial reports, graphic charts, logs etc.

• Use correspondence manuals to format letters and memorandums

• Received telephone calls and visitors coming into the office, referring to the state of interaction.

• Advises staff of important office matters arising during his/her absence

• Performs necessary research for materials relevant to administrative matters to assure priorities and obligations are met.

• Attends staff meetings and conferences, prepares summary reports and meeting minutes as directed. Follow up actions with members attending meeting to ensure deadlines re met.

• Oversee establishment of information storage and retrieval systems to improve office productivity

• Oversee the scheduling and processing of travel arrangements and vouchers to ensure regulations are followed

• Proofread and edit correspondence for correct grammar, spelling, capitalization, and punctuation

• Other duties as assigned

US Army Corps of Engineers (10/09/2010-03/15/2012) - Secretary 40 HR WK

• Serves as primary liaison and first point of contact for the office, receives telephone calls, greets visitors, and ascertains nature of call or visit to establish priority, personal responds to routine and non-technical requests

• Receives and distributes incoming mail, compose replies to routine correspondence, and submits draft correspondence to the director for review and signature.

• Coordinates the administrative work load of the office

• Provides guidance and instruction to co-workers and new professional staff on administrative procedures

• Initiate and coordinate office set-up for newly assigned staff (e.g., computer and telephone access and connections) and assures timely accomplishment of close-out for departing employees

• Serve as a liaison between executive and staff members, providing or requesting feedback on programs, policies, projects, and problems through effective communications and interpersonal relationships.

• Trains Clerical personnel and new employees in functions of the office and its requirements

• Serves as a Timekeeper

• Purchases supplies furniture, equipment, printing and maintenance services, etc. for the office

• Prepares and processes meeting materials, provides information to, and answer questions for meeting participants

• Schedule all appointments and maintains supervisors calendars and multiple staff members with in the office at the same time in Outlook Microsoft

• Prepares travel vouchers for supervisors and other staff members ensuring accuracy and completion for reimbursements

• Make domestic and international travel arrangements to include travel orders and travel vouchers, making travel arrangements, reservations for hotel car etc.

• Arranges transportation and lodging accommodations for supervisor and other staff as well as visiting officials from high level Corps of Engineers or Department of Defense agencies.

Skills

Microsoft Word Processing, Word, Power Point/ presentation software’s, Spreadsheets, templates or Marco using various software’s, web documents in PDF formats, Publications, CHCS, AHLTA, CIS/ESSENTRIS, HTML, Excel, Shafer, MRI, All scripts, Send Word Now “RRT” rapid response program

60 WPM

Education

B.A George Mason University 2010

A.A.S Northern Virginia College 2007

Hayfield High 2005

Contact this candidate