Customer Service Administrative Assistant

Cortney Melissa Latney Raleigh, N.C. (Home) 919-***-****

Technology Summary

MS Office (Word, Excel, PowerPoint), Lotus Notes, SharePoint, Windows (all) Perfect Care, File Cabinet, Sten-Tel, Smart Option / HCIQ, HCIS, CARe,

EXPERIENCE

FELLOWSHIP HEALTH RESOURCES, INC., RALEIGH, NC [Psychiatry/Mental Health] 10/11 – 10/15

Medical Records / Administrative Assistant

●Serves as Assistant to the Substance Abuse Counselor, Psychiatrist, Outpatient Clinicians

●Maintained psychiatrist and outpatient clinician files and assists with overall organization of the office

●Managed administrative tasks, including answering phones, scheduling intake assessments, psychiatric, and outpatient appointments

●Maintained well organized current files, scan hard copy documentation into electronic system, and attach to appropriate electronic case and purge hard copy files quarterly for archiving

●Worked with Review Nurses and Team Leads in maintaining flow of information and communication with the providers

●Responded to request for medical records copies & provide material in accordance with applicable federal & state laws legal, personal, and clinical purposes in a timely matter

●Management of patient medical records including test results, clinical notes, medical history, and methods of treatment

●Filed information such as nurse’s notes, resident’s assessments, progress notes, and lab reports

●Processed medication refill requests as per pharmacy request

●Assisted in organizing, planning and directing the medical records department in accordance with established policies and procedures

●Maintained active and discharged medical records with established system

●Collected, assemble, check & file charts as required

●Worked with public, private, and county payers by handling specialist insurance inquiries

●Contacted insurance companies on behalf of the physician's office to verify patient benefits.

●Asked appropriate questions regarding patient's benefits and complete data entry and or appropriate forms to document patient's benefits coverage.

CONTRACT POSITIONS

JACK WEATHERLY TECHNICAL WRITING, RALEIGH, NC (10/09 –08/10)

Administrative Assistant – United States Department of Agriculture

oManaged the accurate and timely processing of invoices ($1M) per month for large, multi-site government organizations. Assessed and closed A/P sub-ledger on a monthly basis, validated content and resolved various issues.

oUtilized the Integrated Acquisition System (IAS), by creating and managing requisitions for a variety of IT equipment and supplies, including those offered solely through various vendors.

oFacilitated “no-fault” internal and external audits as a result of sound recordkeeping and thorough documentation.

oAssured receipt of purchased equipment and supplies and follows up on status of payment to vendor.

oResearched instances of non-receipt or receipt of incorrect items and determines appropriate solution coordinates payments for employees via SF-1164, Claim for Reimbursement.

oEnsured budgetary/purchasing policies and regulations are followed.

oConsistently maintained accuracy in calculating figures and amounts such as discounts, interest, commissions, proportions and percentages.

EXPRESS PROS STAFFING AGENCY, DURHAM, NC (04/09 -0 9/09)

Data Entry Specialist

oEntered alphanumeric information into the NCAHMS computer system. Stores, retrieves and updates files. Completes information analysis for procedures and reports

CAROLINA SPINE & COMPLIMENTARY MEDICINE, DURHAM, NC [Chiropractic] 05/08-09/08

Medical Receptionist (Company Lay off)

●Management of patient appointments by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

●Obtained revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients

●Maintained patient accounts by obtaining, recording, and updating personal and financial information.

●Provided an outstanding level of customer service on the telephone and in meeting and greeting patients

●Managed patient invoicing and receipting of consultations

●Ensured patient records were managed confidentially and efficiently within HIPAA regulations

CARING FAMILY NETWORK, RALEIGH, NC [Psychiatry/Mental Health] 12/07–05/08

Administrative Assistant (Company Lay off)

●Managed daily office functions as the first point of contact for patients needing psychiatric assistance

●Answered and routed telephone calls to the appropriate personnel and physicians

●Scheduled consumers for appointments and maintaining key member’s schedules as requested

●Provided clerical support to Clinical / Mental Health Programs

●Provide an outstanding level of customer service on the telephone and in meeting and greeting patients

●Managed patient invoicing and receipting of consultations

●Ensured patient records were managed confidentially and efficiently within HIPAA regulations

NATURE’S COMFORT, SOUTH PLAINFIELD, NJ [Spa & Holistic Product Sales] 10/05–07/07

Executive Assistant

●Provided high-level administrative support by conducting research, and prepared statistical reports

●Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software

●Performed clerical functions such as preparing correspondence, receiving visitors, arranged conference calls, and scheduled meetings

●Managed and maintain executives’ schedules

●Opened sorted and distributed incoming correspondence, including faxes and email

●Prepared responses to correspondence containing routine inquiries

●Booked flight, transportation, and hotel reservations, internationally using computer or telephone.

LAZAR, LEVINE & FELIX LLC MORRISTOWN, NJ [Accounting Firm] 03/03–10/05

Receptionist

ARM-R-LITE DOOR, SOUTH PLAINFIELD, NJ [Overhead Door Company] 10/01–01/03

Administrative Assistant

EDUCATION

POST UNIVERSITY, Waterbury, CT Bachelors in Science - Processing

WAKE TECHNICAL COMMUNITY COLLEGE – Raleigh, NC A + Certification Prep -2010

INSTITUTE OF BUSINESS CAREERS – Highland Park, NJ Clerical Office Skills – 1990

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