Customer Service Management
Resume:
TOYIN ADEWUNMI
San Antonio, TX 78247 Cell: 916-***-****
Email: **************@*****.*** Home: 210-***-****
Profile
Performance driven and dedicated scholar with over 15 years’ experience in Research & Project Management, Business Planning & Research, Team Supervision & Training & Risk Management seeking a leadership role in Research, Counseling, Management & Administration. Proven track record in delivering face-to-face training, exploiting fresh technologies, refocusing on continuous improvement, capability to research and assess information to make informed recommendations, and a working knowledge of adult learning methodologies.
Professional Experience
RHEMA VENTURES – Sacramento, CA 02/2006 – 06/2015
Business Owner
Fulfillment of orders, direct sales, purchase of supplies, marketing and networking, training and mentoring of staff, administrative, customer service, audit and accounting.
REDEEMED CHRISTIAN CHURCH OF GOD–Sacramento, CA 07/2006 – Present
Director of Youth and Outreach Services
Currently instruct, educate and train bible students.
Promote participation in extracurricular congregational activities.
Counsel on personal and ministerial issues.
Plan, organize and direct religious education program designed to promote religious education among congregation membership.
Oversee all youth activities such as events, retreats and classes. Organize outreach programs to connect with neighboring communities
OLABISI ONABANJO UNIVERSITY– Ogun State, Nigeria 04/2002 – 08/2004
Higher Executive Officer
Personal Assistant to the Deputy Vice Chancellor of the University.
Mentor and coach staff towards goal achievement.
Work directly with clients at all levels within and outside organization to identify operational business requirements with sufficient details and clarity
Accountable for providing leadership and independent initiative in facilitating and conducting information gathering, structured documentation and presentation of findings.
Effectively performed as secretary on different committees.
Attended to student administrative matters, and mentoring of youths.
MAY & TEE CO LTD– Lagos State, Nigeria 12/1989 – 03/2001
Chief Operations Officer
Identify core processes and the measures to be used for implementation and management of multiple projects.
Coordinate cross-functional efforts to focus on core process performance, strategic objectives and customer satisfaction
Launching of process optimization, redesign projects and other performance enhancement initiatives
Facilitate cross-functional understanding of process management necessities
Establishment of creative and innovation problem solving initiatives in the process management
Establishing resource procurement and allocation to increase workflow efficiency and profitability.
Education
WALDEN UNIVERSITY, USA 2015
PhD Human Services/Counseling
REDEEMED CHRISTIAN CHURCH OF GOD, Ogun State, Nigeria 2001
Certificate of Theology
UNIVERSITY OF LAGOS, Nigeria 1989
MSc in Political Science
Olabisi Onabanjo University, Ogun State, Nigeria 1987
Bachelor of Arts (Honors) English
Software: Excel, PowerPoint, Project, Word
References
Furnished on request
Contact this candidate