Customer Service Technician
Resume:
Jesse Wood
*****.****@***.***
Holtwood, PA
Career Objective:
To obtain a rewarding and challenging career applying my knowledge of electronics and computer skills in a company that offers advancement opportunities.
Education:
YTI Career Institute, York, PA
Graduating in June 2016 (Perfect Attendance, Academic Honors, Honor Roll)
Associate in Specialized Technology Degree (Electronic Engineering Technology)
Cumulative GPA: 4.0
Certified Electronics Technician (Associate Level), June 2016
Harger Exothermic Welding Certification date August 2014
FEMA Technical Writing Certification, March 2015
FEMA Workplace Violence Awareness Certificate, September, 2014
Motorcycle Mechanics Institute, Phoenix, AZ
Graduated in July 2007
Cumulative GPA: 3.6
Certified Harley-Davidson Technician, July 2007
Technical Skills:
Basic analog and digital circuit construction and troubleshooting to component level.
Basic soldering- using different techniques to acquire the best results. MIG Welder
Reading Schematics and block diagrams for building circuits and troubleshooting
Use of tools and test equipment: OPM, OLS, OTDR, DMM, video microscope, leaf and bench cleavers, oscilloscope, fusion splicer.
Cable and satellite television systems installation, maintenance and troubleshooting.
Basic Transistors and Integrated Circuits theory and circuit construction.
Written communication and customer service skills.
Microsoft Word, Power-Point, Excel and Outlook.
Basic knowledge with electrical wiring.
Basic knowledge with computer hardware and software.
Basic knowledge with computer networking.
Employment Experience:
Knutsen Landscaping – Conestoga, Pa October 2008 – Present
Foreman for five years, in charge of small two to four men crews. Responsible for excavating, prepping and installation for retaining/decorative walls and paver patios and sidewalks. Working with customers with design, and installation process and handle any issues or questions.
Lancaster Harley Davidson – Willow Street, Pa August 2007 – October 2008
Motorcycle Technician responsible for diagnosing and repair as well as installing accessories and basic maintenance.
Wood’s Concrete Service – Holtwood, Pa June 2003 – August 2005
General Labor, forming, prepping and installation of concrete sidewalks, patios, basement and garages.
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