Customer Service Agent

CURRICULUM VITAE

OF

SANELILE STHOLE

PERSONAL DETAILS

Name : Sanelile Nomthandazo

Surname : Sthole

ID Number : 920**********

Home Language : IsiZulu (read & write)

Other Language : English (read & write)

Residential Address : 4 Acacia Lane

Circle Park Kloof

3610

Transport : Own available

Contact Details : 031-******* & 071*******

**********@*****.***

Nationality : South African

EDUCATIONAL DETAILS

Highest Grade Achieved : 12

School Attended : Wyebank Secondary School

Subjects Passed : English Home language

IsiZulu

Accounting

Economics

Business Studies

Life Orientation,

Mathematical Literacy

TERTIARY EDUCATION

Institute : Varsity College

Course : Advanced Diploma in Hotel Management

Modules : Business Communication,

Wine Studies

Rooms Division

Accounting

Food & Beverage Services

Hygiene

Information Technology

Industry Training & Development

KEY QUALIFICATIONS

1.Fidelio/ Landmark Front Office – 2011

2.Pastel Accounting - 2011

3.Computer literate – Word, Excel & Database 2010

EMPLOYMENT RECORD

Name of the company : Virgin Active Pinetown

Position : Receptionist

Period of employment : 15/02/2013 to 5 August 2014

Details : customer service, deal with member queries manage switchboard, liaison to other

departments. Help

out in our admin department, also worked as the club administrator for the month of December 2013. Manager on duty during my shifts.

Name of company : Sourthern Sun Elangeni Hotel

Position : Waitress and guest relations

Period : July 2013 to October 2013

Details : Did my in-service training

ACHIVEMENTS

Hotel Management Transcript

Fire Fighting level 1- Virgin Active

First Aid level 1- Virgin Active

Manager on Duty training- Virgin Active

Was a member of the VC Cares Committee in 2010 and 2011

Took part in the annual cansa relay in 2010 and 2011

Member of the debate team at Wyebank Secondary in 2005

Member of the Environmental Club at Wyebank Primary in 2003-2004

PERSONAL CHARACTERISTICS

I enjoy working with people with different personalities and ages. I am a well groomed person, fun, open and approachable person with good values and morals. I love working in a team and sharing new ideas to achieve our goals. I am faithful in all activities and tasks given to me. I try to work hard and make sure that everything I do is perfect.

I also enjoy spending my spare time with friend, cooking and baking. I’m a very open person so were ever I am there are people. I love spending my time with my family and watching movies.

I chose Hospitality Management because nothing brings me greater joy than making other people happy. My characteristics will help me achieve my goal under the Hospitality Industry. I love meeting new people and facing different challengers. I also love travelling and working at the same time.

REFERENCES

Virgin Active Pinetown. Nokuzola Mlanduli /HOD:061*******

Southern Sun Elangeni & Maharani Hotel. Reshlin /Manager:072*******

Varsity College. Janine Dixon /Lecturer:083*******/ 031-*******

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