Software QA
Resume:
RHECCA ROSS FERNANDEZ HERNANDEZ
Prime Medical Bldg. Al Falah St., Abu Dhabi, UAE
C: +971********* ***.*******@*****.***
October 3, 1986
Career Overview
Junior Sales Representative
Serve customer needs and sell Etisalat products and services.
3 years as Software Engineering Sr. QA Analyst in Software Functional Testing/ Quality Assurance
Test Plan analysis/creation, Test Data preparation, Test Case creation and Test Execution, IVR testing using Agile and Waterfall Methodology in a challenging and fast paced Environment.
2 years as Sales Executive of mobile and accessories.
Inventory and display of stocks, negotiating on price, delivery and specifications with buyers, recording and balancing daily sales.
Qualifications
Strong Communication Skills
Test Planning and Management
Quality Reports and Documentation
Quality Management and Software Processes
Data Recovery and Protection
Document Control/Versioning
Handle Minutes of the Meeting
Sales and Customer Relations
Client Coordination
Handling Telephone Queries
Supervising and Leading
Testing and Monitoring
Technical Specification and Diagrams
Business Continuity Management
Requirements Analysis
Risk Management
Time Management
Technical Skills
Intensive Use of Internet and Microsoft Office Applications (MS Word, MS PowerPoint, MS Excel, Outlook, Visio).
Web-based and IVR Testing, HP Quality Centre/ ALM, Teradata, Rumba Mainframe, Visual Basic, SQL.
Work Experiences
Junior Sales Representative July 2015 up to the present
Etisalat
Marina Mall Branch, Abu Dhabi
Provide customer service by giving them the best solution based on their needs.
Promotes and practice services in achieving customer satisfaction.
Answer customer queries and sell mobile products and telecom services.
Balance cash register receipts daily.
Coordination with IT and technical department for any system issues.
Software Engineering Sr. QA Analyst March 2012– March 2015
Accenture Inc., Philippines
Robinsons Cyber gate 1, Pioneer Street, Mandaluyong City, Metro Manila
Well care project - Pharmacy Benefits Management Client in United States (December 2014 – March 2015).
Project Elixir - Pharmacy Benefits Management Client in United States.
(April 2012 – December 2015)
Role: Quality Assurance Functional Test Designer/ Executor/ Team Lead
Technology: WEB, PEGA, IVR
Test Tool: HP Quality Center 10.0, HP ALM 11.5, Teradata, Rumba Mainframe
ROLE and RESPONSIBILITIES:
Administrative
Manage daily tasks for 10 QA resources within the project and monitors team progress.
Prepares and analyzes daily QA Execution Status Report.
Send Daily Status, Defects, and Clarifications Reports to client.
Measure, monitor, report progress during each test to ensure that project is on time and within budget.
Creates a logical plan, realistic estimates and schedules for an activity of project segments.
Identifies and manages project specific issues and risks.
Coordination with Client, Onshore Functional QA Leads, Developers and Business Analyst to review overall project status and test data requirements and to ensure understanding and provide clarification as needed.
Work closely with the client and application team to resolve any issues that arise out of the testing process.
Planning, Design and Execution
Develop test scripts, test conditions, input test data, expected results and execute test scripts for one or more test plans.
Present demo and walkthrough on the software functionalities with the client.
Review test plan, test scripts and test results to ensure that they meet the entry and exit criteria.
Develop, update, and maintain testing standards and procedures to eliminate errors and avoid re-work.
Record problems and issues in accordance with the project's problem and issue management plans.
Work with the application team to resolve any issues that arise out of the testing process.
Log defects found in the work products and validate product fixes thru defect retests.
Defines and asks for needed support when recognizing own and/or team's limits.
Sales Executive June 2005– May 2007
C. Cell zone
MCY Bldg., Roosevelt Avenue, SFDM, Quezon City, Philippines
ROLE and RESPONSIBILITIES
Greet and assist customers, answer queries and introduce new mobile products.
Provide customer service by responding to phone inquiries and completing phone sales.
Collect and process customer transactions (credit, cash, check) and assist in sorting and balancing receipts and payments.
Prepare and record information for the computer system including closing receipts and balances, account payments, and cash receipts and balances.
Prepare and balance cash register receipts daily and prepare cash for next business day.
Accurately verify merchandise quantities, descriptions, and costs.
Price and display merchandise.
Keep record of sales, prepare inventory of stock, or order merchandise.
Education and Training
Bachelor of Science in Computer Engineering
Bulacan State University - Main Campus, Malolos City, Bulacan, Philippines
April 2012
On the job Training as IT Help Desk/ Support – Front Desk
oProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware thru phone.
oProvide clerical and admin tasks to HR and accounting department.
October-March 2011
Accenture Technology Academy – ATA Certified
Application Tester Certified - Application Tester certification is given from Accenture and MIT Professional Education
Agile Testing School
Accenture, Inc. Cybergate 2, Boni, Mandaluyong
January 15-16, 2015
Design Fundamentals
Accenture, Inc. Cybergate 2, Boni, Mandaluyong
November 24-26, 2014
Effective Verbal and Written Communications
Accenture, Inc. Cybergate 2, Boni, Mandaluyong
December 5 – 6, 2013
Testing Center of Excellence Bootcamp
Accenture, Inc. Makati Stock Exchange Bldg., Ayala Avenue, Makati City
March – April, 2012
Languages
Mother Tongue: Tagalog (Filipino)
Other Language(s): English (Proficient - Understanding, Speaking, Writing).
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