Customer Service Manager

J EFFREY W . LAVERTY

EXPERIENCE

**** - **** ***** ** ************ Harrisburg, PA

Manager – I.T. Department

Personally oversaw the smooth running of a 160 employee call center, ensuring all related technology (computers, monitors, servers, etc.) was in fine working order. Also did I.T. Help Desk Escalated troubleshooting for all levels and types of computer problems and service situations. 2004-2010 Virtual Rush Media, PA

Manager

Oversaw the daily running of a limited liability corporation; worked directly within the business, dealing with customers and employees myself. Started off as a Network Administrator, handling the computer servers. Worked directly under the owner as a 'second-in-command'. Worked heavily with customer support and computer networks. Reference - Owner & Founder: Paul Tresca

2003- Present Deznet Solutions Philadelphia, PA

Founder & Owner

Preform full construction, coding and graphic design of websites, servers, databases, in addition to on-site troubleshooting of I.T. related issues. I also do search engine omptimization.

EDUCATION

Busines Administration 2007 - 2010

DREXEL UNVERSITY - LEBOW SCHOOL OF BUSINESS

Philadelphia, PA

SALESIANUM HIGHSCHOOL 2003 – 2007

Wilmington, DE HONORS IN ADVANCED PLACEMENT

2

ORGANIZATIONS

Mock Trial 2003 - 2010

- Won Regional & National Competitions

- Received Best Attorney, Best Witness awards

- Team Leader in National Conference

Model United Nations 2003 - 2007

- Regional Conference Champions

Economics / Business Law (LifeSmarts) 2003 - 2007

Computer Programming Competitions 2001 - 2015

Network Security Competitions 2001 - 2015

SKILLS

Social - Technical - Professional

# Project Management

# Report Preparation

# Written Correspondence

# General Office Skills

# Physical Labor Capabilities

# Computer Savvy (software & hardware)

- Excel / Word / Powerpoin t

# Customer Service

# Scheduling

# Marketing & Sales

# Accounting/Bookkeeping

# Front-Office Operations

# Professional Presentations

# Computer Coding

- C++/SQL/JAVA/CSS/HTML

JLAVERTY3@GMAIL . COM

721 BURDETT DR • ASTON, PA 19014 • 215 - 459 - 2997

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