SUMMARY

•Over *+ years of experience as QA Analyst with Web and Client/Server applications using both Manual and Automated testing tools

•Proficient in Automated and Manual Testing using tools like Quick Test Professional (QTP), Quality Center(QC), Test Director and Rational Suite

•Extensive experience in Requirement analysis, design and execution of test strategy, test plans, test cases, test scripts, test reports and documentation of manual and automated tests

•Experience in Integration Testing, System Testing, Performance Testing, Functional Testing, Regression Testing, Database testing, User Acceptance testing and End-End Testing

•Strong analytical and QA/ testing skills, capacity for work and diagnostic ability, Gathering different kind of projects requirement

•Experience in Agile and Waterfall models of SDLC

•Extensive experience with Quality Center (QC)/Test Director (TD) for Test Planning, Test Execution and Defect tracking

•Experience in using Quick Test Pro (QTP) for functional and regression testing

•Hands on experience in Bug (Defect) Reports generation, tracking the status of each defect (Open, fixed and New) and analyzing the bugs using Test Director, Quality Center Bugzilla, Clear Quest, On Time and Microsoft Visual Studio Team System 2005

•Interactive Voice Response Testing on CISCO IVR Platforms,worked with application developers to drive improvements in Code Quality via Manual Testing.

Executed performance script using Microsoft .Net Visual Studio Application Center Test (ACT) for stress testing. Expertise in analyzing Business Requirements, Technical Requirements, and High Level Design Documents

•Strong working knowledge of software design and development methodology

•Strong experience in interacting with developers and business analysts to analyze the user requirements, functional specifications

•Extensively worked on backend testing and have very good knowledge of writing and executing SQL queries to verify the data

•Good experience with Relational Database Management Systems like Oracle, SQL Server, DB2

•Excellent knowledge of C#, VB, Java, XML, DOM, .NET, VBScript, HTML, and Web Services

•Strong ability to communicate technical design, plans, progress, issues, and alternatives

•The drive to grow while working collaboratively with peers in a cohesive environment

•A Strong analytical and communication skills

Technical Skills:

Testing Tools

Enterprise Tester, XO TOOL,DEMETER,Quick Test Pro (QTP), MS Visual Studio TFS 2005, 2008, 2010, SOAP UI, JMeter,HP ALM.

Test Reporting Tools

JIRA,Test Director/Quality Center, Rational Clear Quest and clear case,HP ALM

Operating Systems

Windows 98/2000/XP/NT/7, UNIX, LINUX,CISCO Internet Work OS

Databases

Oracle, DB2, MS SQL Server, MS Access, Query Tool

Programming Languages

TSL, VB Scripting, Java, .NET, SQL, PL/SQL

Bug Reporting Tool

QC, JIRA, BugZilla,HP ALM

Web Technologies

HTML, XML, ASP, JSP

Professional Experience:

PAYPAL /SYNTEL INC ; Baltimore MD JUNE 2014-Present

Sr.QA Analyst

Project # 1 GCE MICA

PayPal is Real time engine which was started in 2000.PayPal is a payment gateway system.

officially named Bill Me Later in 2007 Acquired by PayPal in 2008.The name of the project was GCE E2E. GCE E2E is Global credit expansion of PAYPAL. First, they started their business with USA and later on extended to UK and Germany. I was involved in both projects and the modules I had worked on was Customer Info, Credit Card Transaction.

Use to Validate Declines, Voids, refunds, Disputes, Cart changes, Negative field validation Testing, Email, Always Capture,Account Linking, Set Ec Parameters testing, Service Down scenarios testing validation.

PROJECT # 2 : MOBILE TESTING

This Project is based on the Acquisition flow for GCE PAYPAL CREDIT. The customer is trying to apply for PAYPAL CREDIT on Iphone, Android, Ipad, and all Mobile Devices. I was validating the promo code offers. I was involved in validating the channel through "Web" or "Mobile" using sql Developer.(Credit DB Validations).Generating the Tokens using XO Tool and pasting that Aries link with stage name on mobile devices and completing the Acquisition part to validate the Financial flow of GCE PAYPAL CREDIT.

Use to Validate Declines, Voids, refunds, Disputes, Cart changes, Negative field validation Testing, Email, Always Capture,Account Linking, Set Ec Parameters testing, Service Down scenarios testing validation.

PROJECT # 3: TESLA 3DS Testing:

The European Central Bank (ECB) regs on the security of internet payments require PayPal to introduce the use of card issuer authentication (i.e. 3DS) in 27 EU countries.

The 3DS authentication is required for the following:

Add Card (On-boarding, Profile, Checkout, Send Money) – only required for new customers and certain scenarios determined by risk*

Guest Checkout (For new guest users and where triggered by Risk*)

Member Checkout (For High Risk transactions only*)

3DS or ‘Three Domain Secure’ reflects the three domains where card security is vulnerable – the Acquirer domain (i.e. merchant), the Issuer domain (i.e the bank that issued the card) and the Interoperability domain (internet/scheme). The protocol involves the use of a secure session to verify that the actual card holder is making the transaction. It’s typically a one-time passcode, or partial password, which minimises fraud, and passes liability for unauthorised transactions to the card issuer.

PROJECT # 4 : ROCA Testing(RISK OPERATIONS AND COLLECTIONS AGENCY)

ROCA is the internal customer service system of PAYPAL.This system is used to solve the problems of customers on phone,web,online chat about the pending transactions,missed payments and also compliance Transactions for Fruad management.Used to verify the details of customer for Transactional changes.

Responsibilities:

Studied application design and architecture and gathered business requirements and information from business analysts, project managers, architects, subject matter experts and production support team.

Studied the existing architecture and the proposed architecture finding the difference in terms of software versions and configuration changes and the scaling factor and documenting them.

wrote Test cases For GCE CREDIT PAYPAL project.

Requirements module; used to write requirements in ALM

Test Plan Module ; Used to write test cases in ALM

Test Lab Module : used to execute test cases in ALM.

Defects module : used to raise defects and also link them. These are the key features which I am doing in PAYPAL

Extensively used pivot tables in excel sheet to create reports for execution status of test cases.

Created the Execution result sheet, Execution plan, Result matrix, and Completion report documents for functional testing

Interacted various TSYS -TS2 screens for data validation (mcgi, iagi, icad, tsai, iact.etc)

Test cases are created by the assigned Test Analyst based on Project requirements and design documents

Worked on Dispute Transactions and also worked with application developers to drive improvements in code quality via manual testing.

Developed test cases and executed using Enterprise tester.

Entered and tracked the defects using JIRA.

Documented the test data using Ms Word and Excel.

Performed data integrity testing by executing SQL and PL/SQL statements.

Used DEMETER Automation tool for Functional and Regression testing of FDR and TSYS application.

Involved in interacting with developers for DEMETER (PAYPAL internal tool)

Created and executed Web service test cases using NIGHTOWL LINK.

Customized the DEMETER tool as per the Test Case .

Recorded Test Cases, and saved the data automation of the testing process with DEMETER.

Compared the Expected Result Excel Sheet with the Actual Results Excel Sheets and the Results are Stored in EnterPrise Tester.

Identified and documented all the defects to ensure application software functionality for present using JIRA.

Checking LOGS Using UNIX Putty tool to verify whether data has been populated correctly at the Back end.

Used SQL Developer to check the Encrypted data.

Used DATATREK to execute queries in order to check Data is populating correctly at the back end

Logged Defects in JIRA.

Wrote extensive SQL queries to validate data in backend.

Developed test plan strategy and involved in test client and test environment build.

Environment: QC,ALM,Enterprise tester,JIRA,SQL Developer,DATATREK,TOAD, XO TOOL,DEMETER, UNIX, TSYS-Ts2,FDR,JAWS,XO TOOL,Putty,Splunk,CALLOGS,PSM,CSA,TSYS,FDR,ROCA.

Capital One; Richmond VA JAN 2012- JUN 2014

Sr.QA Analyst

Capital One is a Financial Corporation dealing in credit-cards, savings, auto-finance, loans.

Project# 1 IVR/VACD AVAYA

The goal of Project EIVR Card is to migrate the Capital One Voice Response Unit (VRU) applications off the disparate on-premise legacy Capital One IVR hardware systems onto the Tellme platform. This solution significantly improves upon the baseline statistics including mitigation/automation and customer satisfaction.

Project# 2 ProphIT-QTP

A framework designed, developed, and implemented using the Microsoft .NET Framework that allows TSYS clients to define Business Processes that include not only TSYS information but also the banks own information and data stores

Project# 3 Online Chat, ECM

Capital One has undertaken a project within the internet channel in order to increase the effectiveness of the web as a sales and servicing channel. The Online Chat – Small Business (SB),National Direct bank (NDB) and Cards Pilot project will work concurrently on two primary fronts: testing online chat technology and operating models with SB, as well as defining a longer-term implementation and operating strategy at an enterprise level. These two activities are heavily interconnected, and as such will be managed as a single project.

Project#4 Enterprise Online Servicing, ECM

The EOS program was established to replace the current online servicing capabilities provided by Capital One to external customers. This is a multi-phase program which includes online servicing of banking, auto loans, credit card accounts and any other types of accounts offered by COF with online servicing capabilities. The end solution will offer our customers the ability to view all account information from a single login ID and create a more unified customer experience.

Responsibilities:

Generated functional Test plan for the Capital One project

Created the Execution result sheet, Execution plan, Result matrix, and Completion report documents for functional testing

Interacted various TSYS -TS2 screens for data validation (mcgi, iagi, icad, tsai, iact.etc)

Automated various TSYS-TS2 screens for using data validation.

Test cases are created by the assigned Test Analyst based on Project requirements and design documents

Interactive Voice Response testing on CISCO IVR platforms,worked with application developers to drive improvements in code quality via manual testing.

Developed test cases and executed using TestDirector.

Entered and tracked the defects using rational Clear Quest.

Interacted with a Mercury support team in enhancing the functional testing.

Documented the test data using Ms Word and Excel.

Performed data integrity testing by executing SQL and PL/SQL statements.

Used Quick Test Professional (QTP 10) for Functional and Regression testing of Prophit and TSYS application.

Developed superfly (capital one internal tool) tool using VC++ and executed API’s.

Created and executed Web service test cases using Parasoft 4.5 SOA tool.

Customized the QTP Test as per the Test Case by using the VB-Script.

Recorded Test Cases, and generating VBScript for automation of the testing process.

Visual Basic in code was used for massive updating of records,.

Wrote user define VB Script

Added verification steps to tests and managed objects in the Object Repository

Compared the Expected Result Excel Sheet with the Actual Results Excel Sheets and the Results are Stored at the TestDirector8.0 (Quality Center)10 and QTP 10.

Identified and documented all the defects to ensure application software functionality for present as well as future builds using TestDirector 8.0.

Reading the Flat files from the Unix server and validating the records with the DBII database.

Created and Executed Automation Test Scripts for Functional and Regression Testing for Probe using QTP 10.

Configuring Driver scripts with the TestDirector so that the QTP can be launched automatically from the TD.

Parameterizing the scripts in QTP to run the scripts for multiple sets of data. Modifying Object Repository to help QTP identify GUI objects and enhancing the scripts using VBScript.

Fetching the data from the SQL server, DBII using QTP and validating the results with the GUI and Input data sheet.

Environment: Quick Test Pro 10, Test Director 8.0, QC 9.0, SOA test4.5, Mercury service test 8.1, WebSphere 4.06, MQ Series, .Net, JAVA, ClearQuest, ASP, TOAD 8.0.0.47, VB Script, Oracle 9.2.0.4, SOAP, XML, ClearCase 2002, UNIX, TSYS-Ts2,HP ALM.

PNC Financial Services Group Inc, PA Jan 2011 – Dec 2011

Sr.QA Tester

PNC provides consumer and small business banking primarily in 15 states and the District of Columbia, with residential mortgage banking and corporate and institutional banking PNC offers a wide range of services for all our customers, from individuals and small businesses, to corporations and government entities

First Step, is a specialized application software that the company uses to caters to its residential mortgage consumers that automates the actual loan origination process used by mortgage professionals and individual home buyers and connects the entire mortgage origination enterprise. It is a web based loan application system allows creation of new loans, viewing and sorting of loans based on rate locks, provides features to duplicate the details of the borrower, provides a secure method to transfer loans to another user, like the loan processor, in the organization.

Responsibilities:

Participated in review and analysis of Requirements document, Design document, Effort Estimation.

Designed Test plan and Test cases for manual and automation testing, developed and maintained checklists for regression, functional, system and interface testing. This included Web and client/ server testing.

Manually Performed UAT testing for each final release version.

Checking the reconciliation process for the orders reaching the Account servicing system.

Application was updated twice a week, so that all the Test Procedures created as Baseline can be played back to perform Regression Testing.

Inserted Check Points to Check for the broken Links, Text, and standard properties of an object using QTP.

Used Parameterization for using various data to test the application using QTP and created user defined functions in it.

Checked the data flow through the front end to backend and used SQL queries, to extract the data from the database.

Verified and Validated the Automated Test script

Performed all phases of end-to-end testing which includes User Acceptance testing, Functionality testing, Regression Testing, GUI testing, boundary testing, negative testing, system testing, Integration Testing, batch Testing, unit testing and Smoke testing of the Application, its interfaces and Client-Server Utilities using QTP.

Extensively used to SQA site check to track down the bugs in Web application.

Generated Traceability matrix to map requirements, tests and defects.

Used Quality Center to develop test Plan, test lab, log in, track Defect and extract execution report.

Created a report for testing coverage of functional requirements.

Generated Test reports and metrics for higher management and officials.

Participated in defect review board to discuss the status of the defect.

Participated in RCA- Root Cause Analysis of major issues.

Used business objects for generating reports.

Environment: QTP 9.2, QC 9.2, Mainframe, Load Runner 8.1, Performance Center, Bugzilla, WSDL Web logic, XML Spy, VB Script, AJAX, C# .NET, SharePoint, Visual SourceSafe, Oracle 9i, UNIX, SOAP 3.5, XML, PVCS Tracker,TFS, .NET, C#, and LINUX.

Mellon Financial Corporation, PA April 2009 – Dec 2010

Sr. QA Analyst

Mortgage Solutions project caters to the maintenance and enhancement of the customer's Mortgage Application System. This is a web based application. The Mortgage product is a fully integrated, real-time mortgage servicing solution that automates all mortgage servicing processes, including default management, cashiering, escrow and investor accounting. Pricing Enhancements will enable mortgage solutions to count on their profitability, flexibility, scalability in generation, processing, accountability, rapidness of loans. This enhances several internal/ external applications, loan originating and loan processing systems. Introduction of Mind box pricing engine will enable pricing department to change the loan level parameters, adjustments, Margins, Differentials dynamically which will be picked up by enhanced pricing engines.

Responsibilities:

Analyzed the objectives and scope of each stage of testing process from the Test plan

Interacted with business analysts to gather the requirements for business and performance testing.

Participated in the Manual Vs Automated testing decision-making process.

Responsible for testing the Navigation Flow, Functionality Testing, System Testing and User Acceptance Testing.

Used Excel for task allocation and work progress tracking.

Involved in execution of manual and automated scripts.

Performed Negative testing to find how the functions and variables perform when they encounters invalid and unexpected values.

Verified XML tags as per the approved XML mapping document.

Tested HTML, XML and website design.

Developed automated scripts using QuickTestProfessional to perform Functional and Regression testing.

Inserted Check Points to Check for the broken Links, Text, and standard properties of an object using QTP.

Tested the brokerage and financial services applications like Equities, Fixed Income, Investment Research, Investment Deposits, Accounts (Accounts Activity, Balance & Holdings, and Portfolio Management), E-statements, Retail Consumer Lending, Mortgage Modules and Integration Modules

Extensively did Manual Testing in all modules of the Application

Used Parameterization for using various data to test the application using QTP.

Performed UAT Testing

Checked the data flow through the front end to backend and used SQL queries, to extract the data from the database.

Executed SQL scripts to test the backend database.

Extensively executed complex SQL queries to query the database for data validation.

Performed Integration testing on multiple systems.

Used Quality Center to do defect tracking, coordinated the defect resolution process and generated management reports.

Interacted with developers to follow up on defects and issues.

Participated in various meetings and discussed Enhancement and Modification Requests.

Environment: Quality Center 8.2, 9.0, QTP 8.2, 9.0, VB Script, Agile Methodology, UNIX, Oracle, VB, C#, .Net, JAVA, MS-Office, Windows XP/2000/NT, XML and HTML.

GMAC Mortgage Corporation, Plymouth, Michigan Aug 2007–Feb 2009

Sr. QA Analyst

GMAC Mortgage Group is a part of GMAC Financial Services, the GMAC Mortgage Group - consists of

GMAC Residential Holding Corp. and GMAC Commercial Holding Corp. The project involved construction

of a web-based application to enhance the Automated Mortgage loan origination process. Theenhanced

application automates the process beginning from loan origination/opening through funding/closing.

The system performs all the Business functions of the loan process such as set-up Account information,

New Loan set-up, Escrow Analysis, the Appraisal, credit, and income.

Responsibilities:

Performed functional, integrated, and regression testing on the web-based application.

Worked closely with Application Architects, Business Analysts and Project Managers to discuss and collect business requirements.

Developed test cases based on business requirements.

Generated test scenarios, executed tests cases and reported the test results.

Documented the defects in Quality Center and assigned it to the development team.

Performed functional and non-functional tests on the applications utilizing the test scripts developed in QuickTest Pro.

Developed automated scripts using QuickTest Pro to perform functional and regression testing.

Tested the brokerage and financial services applications like Equities, Fixed Income, Investment Research, Investment Deposits, Accounts (Accounts Activity, Balance & Holdings, and Portfolio Management), E-statements, Retail Consumer Lending, Mortgage Modules and Integration Modules.

Created and executed data driven test scripts in QTP.

Conducted Functionality testing during various phases of the application using QTP.

Inserted Check Points to Check for the broken Links, Text, and standard properties of an object using QTP.

Created User Defined Functions in QTP.

Managed Object Repositories.

Used File System Object, ADO Object, DOM (Document Object Model), Recovery Scenarios, VB Script Functions.

Checked the response times and the load handles of the customer management application using Trading System Testing.

Called External functions in VB Script.

Tested daily activities that incorporate all typical treasury activities of a financial institution including securities, FX and derivatives trading, MM, repo transactions, and hedging.

Worked on both Expert view and Keyword view in QTP.

Performed Integration Testing and Batch Testing in QTP.

Used Parameterization for using various data to test the application using QTP.

Checked the data flow through the front end to backend and used SQL queries, to extract the data from database

Verified and Validated the Automated Test scripts.

Used Check Points, descriptive Programming, Object Repository, User functions in QuickTest Pro.

Coordinated with the off-site QA team to identify the errors in the application.

Conducted meetings with the client’s team and developers to present the test results and helped in finding resolutions to the problems.

Performed individual assigned tasks based on the project deadlines and finished the deliverables before the deadlines.

Analyzed and tested various reports produced by the application.

Developed the test scripts for regression testing.

Was responsible for daily/weekly status updates of open issues.

Assisted the triage team with production support.

Environment: QC 8.2, WSDL, XML Spy, Microsoft EXCEL, WORD, FogBugz, UNIX, VB Script, C++, C# .NET, Team Foundation Server, Java, LINUX, windows XP, Vista, 7.

ICICI, Bangalore, India Aug 2006-July 2007

QA Tester

ICICI Bank is India's second-largest bank. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management.

Responsibilities:

Analyzed system specifications and business requirements of end clients and used agile scrum Methodology.

Created detailed Test plans to check the functionality of Application.

Responsible for creating test case templates to facilitate mapping of manual test cases to automation test scripts.

Developed Tractability Matrix which is a proof of document to ensure that all the specifications are been tested and has no defect.

Planning and reviewing the Test cases for Functionality, Security, Performance, Database and User Acceptance testing.

Participated in walkthroughs for the evaluation of the test plan with the QA Lead and design and development team.

Performed manual testing on different Modules of the Application by executing the Test Cases.

Perform cross-browser testing using different browsers like IE, Firefox Mozilla and Chrome.

Used Test director for loading requirements and bug tracking.

Extensively wrote SQL Queries to validate data and performed database testing.

Involved in Black box testing, Functional testing, Integration testing, ad-hoc testing, Backend testing, User acceptance testing, Smoke Testing, Security testing, Regression testing.

Effectively involved in bug tracking, reporting reviewing and analyzing test result using bugzilla

Responsible for collecting the test data in the pre-testing phase for positive and negative scenarios.

Environment: Manual Testing, Test Director 8.5, MS EXCEL, Agile methodology, Java-J2EE, SQL, Web application, SharePoint 2003

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