Administrative Assistant Service Representative

MELANIE T. BURTON

**** *********** ******

Lithonia, Georgia 30038

678-***-**** Cellular

E-mail: *********@*****.***

OBJECTIVE:

To obtain a challenging career opportunity that will allow me to use my Mortgage and Finance skills in a productive and rewarding manner.

EXPERIENCE:

08/31/2009 to 07/31/2015:

GENERATION MORTGAGE COMPANY

Servicing Accounting Senior Analyst/Investor Reporting and Reconciliation

Daily transaction file upload, and reconciliation of HUD, FNMA and Bank of America loans

Bi- Monthly and Monthly Investor Reporting, reconciliation and resulting remittance

Processed invoice payments for Property Preservation, Legal, and Appraisal vendors

Processed the Servicing Check Register, check printing, Insurance Daily Wire, incoming 3rd pty Foreclosure Sale checks, loan Payoff wires and short sale wires via custodial accounts

Posted, reported HUD claim payments received via Wire and HUD vouchers

Administered Line of Credit disbursements via check and ACH

Routine Excel reporting entailing vlookup, pivot tales, filter and sorting of large data reports

IT collaboration and testing to identify problems and implement reporting and system solutions

Preservations Dept: Order property preservation action, inspections, lawn cut, securing, winterizing of defaulted properties in accordance with HUD allowances and mortgagee letters.

Routinely communicated with local code enforcement to rectify abandoned properties, overgrown lawns, securing in accordance with municipal ordinances

05/2006 to 07/2009:

LITTON LOAN SERVICING LP

Customer Assistance Response Team (CART) Research Specialist

Provided qualified written resolution concerning mortgage loan inquiries and disputes

Knowledge of and adherence to RESPA guidelines and strict internal quality assurance standards

Additional duties included account history and escrow analysis investigations which often resulted in mortgage payment adjustments, credit reporting corrections, and escrow reserve re-analysis

08/2005 – 03/2006 and 03/1999 - 06/2001

E*TRADE FINANCIAL LLC, Financial Services, Retirement & Tax Department

NASD Registered Securities Broker 7 & 63 licensed

Providing licensed support for E*TRADE Brokerage and Bank customers via direct service and interaction with other internal departments

This entailed placement of stock, option, and mutual fund trades on a repeated basis, supply Bloomberg data, company news, annual reporting and re-organization information

Educate investors on market movement, trade strategies, order types, interest, dividend income payments and other financial information.

04/19/2004 – 07/14/05

FINANCIAL FREEDOM SENIOR FUNDING subsidiary of INDY MAC BANK

Q.C. Reverse Mortgage Loan Auditor / Legal Department

Audit loans to ensure all phases of reverse mortgage loan servicing and production adhered to FHA, FNMA, Financial Freedom, and private investor regulatory requirements and guidelines.

Assisted V.P. of Quality Control with HUD deficiency reporting and resolution requests. This process required the ordering of files, location of deficient items, research extent of deficiency and preparation of written responses and reports to the relevant HUD Home Ownership Center.

I created a HUD Deficiency log, an Appraiser Watch List, and Correspondent tracking spreadsheet.

04/01/2003 - 03/23/2004

Provident Consumer Financial Services (P.C.F.S.) Mortgage / Provident Bank

Financial Service Representative II:

Assist customers regarding different aspects of mortgage servicing; Escrow account administration, insurance policy requirements, lender-placed insurance disputes, delinquent tax advancements, loan release inquiries, amortization schedules, pre-payment penalties, and other servicing relative to their loan.

Escrow Administration: Tax Department Representative responsible for disbursing property tax payments, and lienable item payments on Escrowed and Non-Escrowed loans. Inquired with taxing authorities regarding delinquent amounts due, tax sale information (if applicable), and redemption dates if any.

04/01/2002 - 11/23/2002

SUN TRUST SECURITIES, INC.

Securities Broker/Active Investor Rep. / Administrative Assistant

Licensed Financial Service Professional responsible for supporting field Investment Consultants with Sun Trust Brokerage and Bank product inquiries, service requests and problem resolution.

06/2001 - 03/29/2002

RELIANCE TRUST COMPANY, Operations Division

Legal Asset Transfer Specialist

Transfer ‘Legal’ securities held in Trust and Estate accounts to their beneficiaries. This included the processing, administration, re-registration, transfer & disbursement of brokerage products, property and other assets from Trust, Estate, Brokerage, and Bank accounts.

I ensured that all required legal documents and stock powers had the proper endorsements: Medallion Guarantees, Corporate Resolutions, Court Appointments and legal dating.

Researched property title change, company re-organizations and spin offs. Generated official medallion transfer requests by assembling all transfer documents and redemption instructions for transfer to the Contra party, Mutual Fund Co., Depository Trust Co. (DTC fiduciary capacity), Transfer Agent &/or Paying Agent.

EDUCATION:

Thurgood Marshall High School –Graduation 1994 GPA 3.55

United Mortgage & Teller School – 1996

Sacramento City College 1997-1999

Herzing College - 2002 Business Computer Information Systems / Deans List Spring 2002

AFFILIATIONS

NASD Registered Stock Broker Series 7 & 63 licensed (04/2001- 12/2004 and 01/2006-12/2008)

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