Clerical service
Resume:
Terrell Carter
***********@*****.***
OBJECTIVE
Obtain a challenging position applying various skills, methodologies, creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources.
EDUCATION
AL'CEE FORTIER Year of Completion 1995
New Orleans, La
GPA 3.8/4.0
EXPERIENCE
Revenue Specialist III, April 2006 – Present
Florida Department of Revenue, Tallahassee, Fl
As a Revenue Specialist III, I assist agents & customers on an inbound call system, by providing accurate account information, and quality customer service. My daily duties include updating client contact information, communicate with internal and external professional groups to ensure accurate registration of financial data, examining and perfecting tax information and third party source information filed with the Department of Revenue, relaying important information to local child support enforcement office, conflict resolution, researching and compiling information, completing additional assignments, managing time sensitive, tax related and customer focused data in a fast paced environment, adhering to the quality measures for the Customer Contact Center, completing and maintaining the employee evaluation and development plan in accordance with the Vision, Mission, and Values of the Department of Revenue. Supervises employees by assigning work, reviewing progress and assessing performance. Reviews programs, services, forms and reports, and confers with management and users to identify problems and improvements. Develops and implements records management program and assures compliance with program. Prepares manuals and trains workers in use of new forms, reports, procedures or equipment, according to organizational policy. Develops and administers practical and written licensure examinations, and interprets examination statistics. Designs, evaluates, recommends, and approves changes based on need and root cause analysis. Researches and recommends purchases to management.
Revenue Specialist II, April 2006 – Present
Florida Department of Revenue, Tallahassee, Fl
As a Revenue Specialist II, I assist customers on an inbound call system, by providing accurate account information, and quality customer service. My daily duties include updating client contact information, communicate with internal and external professional groups to ensure accurate registration of financial data, examining and perfecting tax information and third party source information filed with the Department of Revenue, relaying important information to local child support enforcement office, conflict resolution, researching and compiling information, completing additional assignments, managing time sensitive, tax related and customer focused data in a fast paced environment, adhering to the quality measures for the Customer Contact Center, completing and maintaining the employee evaluation and development plan in accordance with the Vision, Mission, and Values of the Department of Revenue.
Security Manager Oct 2004 – Sept 2005
Church-Hill Downs Racetrack, New Orleans, LA
As the Manager for Church-Hill Downs Racetrack, my responsibilities included managing the daily activities of the work unit, developing and evaluating training materials, providing new hire training and continual training for existing employees, maintaining payroll reporting, conducting performance evaluations and implemented the appropriate corrective action; compiling data to satisfy the company's state and federal reporting requirements; provide armed security services; worked as a liaison for internal and external business partners; maintain statistical data in order to assist with preparing monthly activity reports and budget requirements, provide quality customer service and leading various projects related to system security enhancements and building security enhancements. Develop test scenarios to determine if the system enhancements function correctly. Supervises employees by assigning work, reviewing progress and assessing performance. Reviews programs, services, forms and reports, and confers with management and users to identify problems and improvements. Develops and implements records management program and assures compliance with program. Prepares manuals and trains workers in use of new forms, reports, procedures or equipment, according to organizational policy. Develops and administers practical and written licensure examinations, and interprets examination statistics. Designs, evaluates, recommends, and approves changes based on need and analysis. Researches and recommends purchases to management.
Security Lead Dec 1998 – Jan 2005
Civil Security, New Orleans, LA
As the Manager for Securitas Security, my responsibilities included managing the daily activities of the work unit, developing and evaluating training materials, providing new hire training and continual training for existing employees, maintaining payroll reporting, conducting performance evaluations and implemented the appropriate corrective action; compiling data to satisfy the company's state and federal reporting requirements; provide armed security services; worked as a liaison for internal and external business partners; maintain statistical data in order to assist with preparing monthly activity reports and budget requirements, provide quality customer service and leading various projects related to system security enhancements and building security enhancements. Develop test scenarios to determine if the system enhancements function correctly. Supervises employees by assigning work, reviewing progress and assessing performance. Reviews programs, services, forms and reports, and confers with management and users to identify problems and improvements. Develops and implements records management program and assures compliance with program. Prepares manuals and trains workers in use of new forms, reports, procedures or equipment, according to organizational policy. Develops and administers practical and written licensure examinations, and interprets examination statistics. Designs, evaluates, recommends, and approves changes based on need and analysis. Researches and recommends purchases to management.
ACTIVITIES & AWARDS
Small Business Web Design and Hosting, 2006 - Present
Department of Revenue Employee Award, April 2011
Skills
Adobe Flash
MS Office Suite
Certifications
HP Quick Test
Professional
HP Quality Center
9.5
HP QC Automation
Engineer
HP QC Subject
Matter Experts
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