Customer Service Manager
Resume:
***** ******** ***** ****: 586-***-****
Washington, Mi 48094 Cell: 586-***-****
Email: ************@*****.***
Robert Debeaussaert
Objective: To utilize my skills and years of experience in offices, Customer Service, and banking in performing my duties. Summary of
Qualifications: Twenty five years in working with the public Seventeen years of office experience
Education: Graduate of Dwight D. Eisenhower Senior High School Shelby Township, Mi Utica School District
Attended Macomb Community College majoring in
Credit and Finance No degree
Professional
Experience: 2002-2015 TJX Corp./Marshalls Shelby Twp., Mi 2002-2015 Customer Experience Coordinator
Assisted customers by: Ensuring a fast and courteous check out and buying experience; Resolving any
problems in purchases and returns; Finding
merchandise for them either within our store or
at another location; Marking damaged merchandise
down.
Assisted cashiers by: Assisting them to resolve
customer conflict; Training associates to operate
cash registers, to cross sell products and services. Assisted managers by: Maintaining merchandise
displays; Preparing returned merchandise to return to the sales floor; being called first for any issues a customer may have; counting down registers for shift change and closing them at end of the business day; Marking badly damaged merchandise out of stock.
Professional
Experience: 199*-****-*** Below/Cryotech Hazel Park, Mi Shipping and Receiving/office assistant/processing tech Prepared shipments for freeze treating process and then shipped finished product out; Processed product for deep cryogenic treatment; Assisted office manager in telephone sales calls and setting up appointments; Accounts receivable invoice creation using QuickBooks software.
1995-1999 Connolly’s 7-Eleven Shelby Twp., Mi
Store Manager
Ran day to day operations of a 24 hour convenience store; Ordered stock and supplies; Performed monthly inventory; Balanced registers; Prepared daily deposits; Trained new employees; On call for shift coverage. 1990-1995 T&C Federal Credit Union Pontiac, Mi
Consumer Loan Officer
Assisted members by doing intake on consumer loan
applications, running credit reports and approving loans within my approval range; Sending loans over my range to a loan committee member for review; inspected used vehicles to be used as collateral; Cross sold products and services; Assisted members in opening, closing and accessing safe deposit boxes
References:
Susan Losee - Operations Manager - Marshalls - Shelby Twp., Mi Former supervisor
Nancee Mooney - Branch Manager - Genisys Credit Union - Pontiac, Mi Former supervisor
Carl Connolly - Franchisee - 7-Eleven - Shelby Twp, Mi Former boss
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