Sales Customer Service

NELLIE MANRIQUEZ

**** * ******* ***, ******, CA *3727 ■ H: 559-***-**** ■ *****.******@*****.***

** ***** ** ********** **** Sears Holdings Company, 110 employees and $21 Million in sales. Recognized for ability to identify continuous change actions to reduce cost, enhance quality, and increase margins. Supervised up to 110 direct reports. Responsibilities in financial reporting, planning, forecasting, information systems, accounts payable, payroll, fixed assets, and general ledger. Enjoy driving new improvements motivating others to achieve success. management philosophy

In today's competitive world, the best way to ensure organizational success is to delight the customer. Today's customers -- and tomorrow's -- want responsiveness, low cost and high quality. If a company does not meet or exceed the customers' needs, their competition will. continuous improvement must become a way of doing business, where people actively seek improvements and where systems and processes support and drive initiative. Trust is the key. The work environment must be such that people work without fear, within a culture that encourages pride in both personal and organizational accomplishments.

Active Listening

Personnel and Human Resources

Speaking

Customer and Personal Service

Critical Thinking

Monitoring

Complex Problem Solving

Time Management

Management of Personnel Resources

Operations Analysis

Sales and Marketing

Administration and Management

OPS/HR ASM, 02/2014 to Present

Kohls – Fresno, CA

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Establish credit policies and operating procedures. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Plan and prepare work schedules and keep records of employees' work schedules and time cards. Establish and implement policies, goals, objectives, and procedures for their department. Review inventory and sales records to prepare reports for management and budget departments. OPS/HR ASM, 04/2007 to 02/2014

Sears – Clovis, CA

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing improvement. Manage staff, preparing work schedules and assigning specific duties. Direct and coordinate organization's financial and budget activities to fund operations and increase efficiency. Establish and implement departmental policies, goals, objectives, and procedures, conferring with Dist members, organization officials, and staff members as necessary. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. ASM Brand Central, 04/2005 to 04/2007

Sears – Fresno, CA

Direct and coordinate activities involving sales of manufactured products, services, or other subjects of sale. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Review operational records and reports to project sales and determine profitability. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing Summary

Skills

Experience

services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory drops to a specified level. Establish credit policies and operating procedures. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Enforce safety, health, and security rules.

ASM Home Improvement/ Hardware, 01/1999 to 04/2005 Sears – Visalia, CA

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing improvement. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with Dist members and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. High School Diploma: General Education, Jun 1993

Golden West High School - Visalia, CA

English, Spanish

Education

Languages

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