Customer Service Quality Control
Resume:
Bayonne, NJ *****
*******@*****.***
DINA BEKHIT
OBJECTIVE
Energetic and well-organized accountant with experience seeking to develop a career in accounting
EXPERIENCE
LOAN OFFICER, NEWARK BOARD OF EDUCATION EMPLOYEES CREDIT UNION
Sep 2011 – Present
-Interact with current and prospective members to explain banking and financial options. Maintain communication with members including providing information about membership application, online banking, Debit/ATM Cards, Certificate of Deposit, early withdrawal and abandoned property.
-Complete financial transfer and loan related documentation including payoffs and wires in/out to insure compliance with internal and external regulations.
-Provide training and quality control to other staff members.
-Handle day-to-day interactions with customers providing advice and feedback with respect to banking and loan issues including direct deposit, stop payment, wire transferred request, bill payment services, payoff, automatic clearing house(ACH) and automatic funds transfer
-Interview loan applicants to assess the feasibility of providing loans including explaining the Credit Union’s loan offerings, rates and collateral requirements.
-Approve and deny loans up to 10,000.
-Assisting in general ledger transactions and balancing institution transactions.
-Assist in debit and credit card balancing.
ACCOUNT PAYABLE SPECIALIST, BALLON STOLL BADER & NADLER, P.C
Nov 2011 – Feb 2011
-Organized, maintained client files to insure compliance with internal requirements.
-Performed general bookkeeping services for small to midsize companies
-Provide quality customer service
EDUCATION
MIDDLESEX UNIVERSITY, LONDON IN COLLABORATION
WITH OCTOBER UNIVERSITY FOR MODERN SCIENCE & ARTS.
Bachelor of Science in Business Administrative & International Business
COMPUTER SKILLS
-Microsoft Excel, Word,& PowerPoint,
-Also knowledgeable of QuickBooks,
-Truteller/ Fiserv, Ascensus, Alloya Premier view, Loan Desk/ Fiserv, SWBC Focus Net &Cuna Mutual Group
CERTIFIED TRAINING
Anti- Money laundry (AML)
Bank Secrecy Act (BSA)
Office of Foreign Assets Control (OFAC)
National Credit Union Insurance Fund
REFERENCES
Will be furnished upon request
Contact this candidate