Technical Support Active Directory
Resume:
Otis Jay Johnson
IT PROFESSIONAL
SUMMARY OF KNOWLEDGE & COMPETENCES:
Operating Systems: Installed & Administered Windows Servers from NT4.0 to Server 2012 Deployed and managed several Windows Server roles including Domain Controller. Supported Windows clients from Windows 3.1 to Windows 8. Backups: Implemented and managed server and end user data backups including off-site storage. Application of Critical Thinking / Troubleshooting skills to resolve the following Hardware/Software Issues: *Data Recovery from crashed hard drives,
*Operating System Recovery from OS failures caused by Malware or Partition Corruption
*Build Desktop PC’s.
*Tremendous Laptop Break/Fix Experience.
*Troubleshoot & Resolve Issues in Network Environment (Servers, PC’s, and Printers).
*Install Ethernet cabling (CAT5) and perform patch and endpoint termination.
*Implement and Maintain Wireless LAN.
CERTIFICATIONS/TRAINING:
• Diploma in Computer Technology (1994
• Microsoft Certified System Engineer (Certified 1999)
• CompTia A+ Certified Service Technician (Certified 2000) CCNA – currently pursuing
PROFESSIONAL EXPERIENCE: 20+ years Experience in Jamaica
*PC Shop Ltd / Coltron International Ltd (Jamaica) as Computer and Network Technician
- (July 1994 – September 2001)*
• Build Desktop PC’s.
• Install & Configure Windows 3.1, Windows 95, & Windows 98 workstations to access Windows NT 4.0 to Windows Server 2000 Domains. This level of service was done for clients of PC Shop Ltd / Coltron International Ltd which was one company.
• Install network cable and terminate patch endpoints.
• Installation and configuration of Windows NT 4.0 Server providing ongoing Systems Administration & Support.
• Installed and supported Norton & McAfee Antivirus applications along with Microsoft Office Applications.
• Perform Data/System Recovery from Crashed Hard Drives or Crashed Operating System Partitions.
• Troubleshoot & Resolve Issues in Network Environment (Servers, PC’s, and Printers).
• Coordinate with outside vendors to resolve customer’s technical issues.
• Fostered an environment predicated on open communication to address and expedite all end users technical issues/concerns.
307 Springmoor Lane, Loganville GA 30052, Tel#: 470-***-**** Page 1 Otis Jay Johnson
IT PROFESSIONAL
*BDO Chartered Accountants (Jamaica) as Systems Administrator / Computer and Network Technician / IT Consultant - (September 2001 – July 2015)* Deployed and manage IT systems in accordance with global and local policies to ensure efficient and secure business operations were achieved. I was in charge of managing the firms’ network infrastructure that included office locations in Kingston, Mandeville, Ocho Rios and Montego Bay and provide support for over 120 users. Support included 70 Laptops, 30 PC’s and 6 Servers and ensure agreed recovery time objective for specific failures.
• Security Implementation and administration
o Deployed Windows Update Services for updating Windows Servers and Client systems with patches and services packs.
o Deployed and Administered Windows 2000 Servers 2000 and performed upgrades/migrations to Windows 2003 Servers and Windows 2008 Servers.
o Deployed Wireless LAN with WPA2 security.
o Perform General Computer Controls to cover the areas including:
Backup and Recovery
Troubleshooting and Break/Fix Management (Help Desk)
Antivirus/Malware Control and Resolutions
Password Management
Network Printer Installation, Management and Repair (if possible)
• Administrative tasks including deploying agents to client and server for automated backup schedule.
(Backups were stored to portable disks for off-site rotation schedule).
• Deployed Double-Take for replication of Physical Servers.
• Installed, configured and managed Windows server roles including Active Directory Domain Services, DNS, DHCP, Print Server, and File Server.
• Managed user and computer accounts and managed group policies and group policy preferences.
• Deployed and managed HP Servers (Proliant DL series), Dell Servers, Laptops & PC’s (Optiplex, Inspirons, and Vostros).
• Deployed Windows client computers and joined clients to Windows Active Directory Domain and provide technical support for versions Windows XP to Windows 8.
• Installed and provided end-user and technical support for MS Office Suite and applications of versions 95 to 2007.
• Performed hardware upgrade for servers, desktop computers and laptops including storage and memory upgrade due to system failure.
• Perform Data/System Recovery from Crashed Hard Drives or Crashed Operating System Partitions or Malware Intrusions.
• Identify cost-effective technical solutions to meet business needs.
• Coordinate with outside vendors to resolve customer’s technical issues.
• Fostered an environment predicated on open communication to address and expedite all end users technical issues/concerns.
• Install network cable and terminate patch endpoints.
• Installed and supported Avast & Symantec Antivirus Solutions. 307 Springmoor Lane, Loganville GA 30052, Tel#: 470-***-**** Page 2 Otis Jay Johnson
IT PROFESSIONAL
* Barco Caribbean Ltd (Jamaica) as Systems Administrator, Computer and Network Technician & IT Consultant – (September 2001 – July 2015)* Deployed and manage IT systems in accordance with local policies to ensure efficient and secure business operations were achieved.
• Security Implementation and administration
o Deployed Windows Update Services for updating Windows Servers and Client systems with patches and services packs.
o Deployed and Administered a Windows 2000 Server and performed upgrade/migration to Windows 2003 Server and eventually Windows 2008 Server. o Deployed Wireless LAN with WPA2 security.
o Perform General Computer Controls to cover the areas including:
Backup and Recovery
Troubleshooting and Break/Fix Management (Help Desk)
Antivirus/Malware Control and Resolutions
Password Management
Network Printer Installation, Management and Repair (if possible)
• Administrative tasks including automated backup schedule. (Backups were stored to portable disks for off- site rotation schedule).
• Installed, configured and managed Windows server roles including Active Directory Domain Services, DNS, DHCP, Print Server, and File Server.
• Managed user and computer accounts.
• Deployed and managed Dell Servers, Laptops & PC’s.
• Deployed Windows client computers and joined clients to Windows Active Directory Domain and provide technical support for versions Windows XP to Windows 7.
• Installed and provided end-user and technical support for MS Office Suite for applications for versions 95 to 2007.
• Performed hardware upgrade for servers, desktop computers and laptops including storage and memory upgrade due to system failure.
• Perform Data/System Recovery from Crashed Hard Drives or Crashed Operating System Partitions or Malware intrusions.
• Identify cost-effective technical solutions to meet business needs.
• Coordinate with outside vendors to resolve customer’s technical issues.
• Fostered an environment predicated on open communication to address and expedite all end users technical issues/concerns.
• Install network cable and terminate patch endpoints.
• Installed and supported Symantec & Avast Antivirus Solutions. 307 Springmoor Lane, Loganville GA 30052, Tel#: 470-***-**** Page 3 Otis Jay Johnson
IT PROFESSIONAL
*Fortune Corporation Ltd /Aim Financial Corporation Ltd (Jamaica) as Systems Administrator, Network Technician & IT Consultant – (September 2001 – July 2015)* Deployed and manage IT systems in accordance with local policies to ensure efficient and secure business operations were achieved. I was in charge of managing the firms’ network infrastructure that included office locations in Kingston, Spanish Town, and provide support for 40 users
• Security Implementation and administration
o Deployed Windows Update Services for updating Windows Servers and Client systems with patches and services packs.
o Deployed and Administered Windows 2000 Servers and performed upgrade/migration to Windows 2003 Servers and eventually Windows 2008 Servers. o Deployed Wireless LAN with WPA2 security.
o Perform General Computer Controls to cover the areas including:
Backup and Recovery
Troubleshooting and Break/Fix Management (Help Desk)
Antivirus/Malware Control and Resolutions
Password Management
Network Printer Installation, Management and Repair (if possible)
• Administrative tasks including automated backup schedule. (Backups were stored to portable disks for off- site rotation schedule).
• Installed, configured and managed Windows server roles including Active Directory Domain Services, DNS, DHCP, Print Server, and File Server.
• Managed user and computer accounts.
• Deployed and managed Dell Servers, Laptops & PC’s.
• Deployed Windows client computers and joined clients to Windows Active Directory Domain and provide technical support for versions Windows XP to Windows 7.
• Installed and provided end-user and technical support for MS Office Suite of applications for versions 2000 to 2007.
• Performed hardware upgrade for servers, desktop computers and laptops including storage and memory upgrade due to system failure.
• Perform Data/System Recovery from Crashed Hard Drives or Crashed Operating System Partitions or Malware intrusions.
• Identify cost-effective technical solutions to meet business needs.
• Coordinate with outside vendors to resolve customer’s technical issues.
• Fostered an environment predicated on open communication to address and expedite all end users technical issues/concerns.
• Install network cable and terminate patch endpoints.
• Installed and supported Symantec & Avast Antivirus Solutions. 307 Springmoor Lane, Loganville GA 30052, Tel#: 470-***-**** Page 4 Otis Jay Johnson
IT PROFESSIONAL
*Johnson & Johnson (Jamaica) Ltd as Network Technician & IT Consultant
– (July 2006 – December 2008)
• Perform General Computer Controls to cover the areas including:
Backup and Recovery
Network Printer Installation, Management and Repair (if possible)
Troubleshooting and Break/Fix Management (Help Desk)
Antivirus/Malware Control and Resolutions
• Installed and provided end-user and technical support for MS Office Suite of applications for versions 2000 to 2007.
• Performed hardware upgrade for desktop computers and laptops including storage and memory upgrade due to system failure.
• Perform Data/System Recovery from Crashed Hard Drives or Crashed Operating System Partitions or Malware intrusions.
• Coordinate with outside vendors to resolve end user’s technical issues.
• Fostered an environment predicated on open communication to address and expedite all end users technical issues/concerns.
• Install network cable and terminate patch endpoints. 307 Springmoor Lane, Loganville GA 30052, Tel#: 470-***-**** Page 5
Contact this candidate