Customer Service Staff

YOLD DOMINIQUE OSCAR

**** *** ***** **** ********, GA 30152 770-***-**** **************@*****.***

Leadership Development/ Operational Management

Pursuing a leadership position within a great organization that offers an opportunity to contribute and enhance several years of experience in upper level management with exceptional and proven skills in program and staff development, recruitment, financial strategic planning, and effective improvement of the workplace and business direction.

CORE COMPETENCIES

My particular strengths include:

Excellent interpersonal, oral and written communication skills.

Efficient knowledge of financial and budget reports. Implementations of policies for better financial and budget application. Financial Accountability/Procedures

Great fundraising abilities and community relations partnerships. Fundraisers Planner/Annual Gifts. Excellent organizational and project management skills

Innovative in applying new approaches to work process design and team building. Efficient in applying work place practices and policies

Excellent people management and customer skills including conflict resolution, follow up/through, crisis prevention and intervention. Ethical rules of conduct/regulatory compliance.

Effective in applying program, report documentation, data research/analytical process.

Exceptional in recruiting, interviewing, and training for the development of the organization.

Computer savvy with proficiency in MS Word, Excel, PowerPoint, Publisher, MIP, Outlook, Coding, PeopleSoft, SharePoint, ACCESS, ADP and SPSS.

Language Fluency: English, French, Moderate in Spanish

EDUCATION

Capella University, Minneapolis, MN – Masters in Psychology with Specialization in Leadership Coaching Psychology (2014)

Capella University, Minneapolis, MN – Bachelor of Science, Public Safety with Specialization in Criminal Justice (2012)

PROFESSIONAL EXPERIENCE

BOYS AND GIRLS CLUB OF METRO ATLANTA – Mableton, GA 2011 - 2014

Executive Director

Oversaw and managed daily operations of club. Responsible for supervising, recruiting, hiring, and training staff. Analyzing qualitative and quantitative data; managed and raised large fiscal budget. Developed excellent community relationship and customer service.

Evaluated and implemented improvements for the work environment to ensure optimal outcomes for all members and staff. Supervised, and managed performance of programs. Ensured enforcement of operational policies and procedures; plan fundraisers, prepared financial report, compensation, managed benefits and employee relations.

Key Achievements:

Evaluated and consistently reviewed and implemented improvements for programs and events to ensure optimal outcomes. Fundraised with local community leaders and other donors and raised over $400,000 in less than 3 years for the club’s renovation and purchase of needed supplies. Maintained budget in the black, analyze qualitative and quantitative data and perform presentation to stakeholders/donors for continued quality donations

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Educational Director 2010 – 2012

Oversaw planning and implementation of educational, healthy lifestyle, character-building, social and leadership programs for member groups aged 6-18 ensuring all were sensitive to cultural diversity and gender inclusive.

In recruiting, supervised, trained and managed staff performance; ensured enforcement of all policies, procedures and safety guidelines/maintenance of program areas and equipment.

Analyzed and assessed time and cost issues; preparing reports. Recruited young adults and appropriate volunteer staff for specific organizational programs.

Key Achievements:

Developed and introduced educational, healthy/physical and technological programs, activities and services designed to prepare members for success; surveyed member interest in programs and tracked participation. Implemented changes as needed and increase members’ interest and participation by 95%.

Established key partnerships with community leaders, parents, and donors and raised $20,000 for club members & program participation and achievements. In 1 year recruited over 50 college bound members and maintained 100% high school senior graduation rate.

BEREAN SDA - Atlanta, GA 2009 – 2011

Program Director

Managed Center’s program financial budget, staff training, and donations to underserved/mentally and physically challenged populations in Metro Atlanta. Supervised staff and volunteers. Oversaw annual campaign and fiscal budget

Key Achievements:

Ensured fiscal budget accountability and program compliance with the City of Atlanta and the State of Georgia. Through private donations raised $75,000 for center’s renovation.

Collaborated transportation with funding source to ensure maximum client population levels with regular and punctual attendance and recruiting members.

Oversaw and planned campaign fundraisers to support financial endeavors of the Center. Solicited potential donors and community business and created current partnerships in managing and raising large fiscal budget.

Raised awareness about family matters. Created social/recreation events for community partners/donors.

OTHER PROFESSIONAL EXPERIENCE

IBM, Atlanta Contractor 2008-2010

Boys & Girls Club, Mableton, GA Teen Director 2001-2009

A center for Children and young Adults Community Relation Director 2003-2006

Madison Center, South Bend, IN Program Director 1999-2001

Boys & Girls Club of Indiana, South Bend, IN Program Director 1996 -1999

VOLUNTEER EXPERIENCE

Volunteer – Berean Outreach Ministry Center

Progression Church (abuse and trafficking of women/children)

Cobb County mentoring

CERTIFICATIONS

Cognitive Behavior Therapy

CPR/First Aid

CPI

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