Sales Service

DY ICO, ERIC P.

Contact No.092********

E-mail: ****.*****@*****.***

#*** **** **** *** **********, Ligid, Tipas, Taguig City

CAREER OBJECTIVE:

To enhance my professional skills in a dynamic, a fast paced workplace to solve problem in an effective/creative manner in a challenging position.

SKILLS:

• Accuracy and Attention to details.

Self motivated, initiative, high level of energy.

Adaptability and ability to work under pressure.

Has knowledge in operating modern office machines and computers.

Has knowledge in Adobe Photoshop, PageMaker, in design, Encore, Premiere Pro, Sound booth, Corel draw.

Strong verbal and personal communication skills.

WORK EXPERINCES

Alaska Milk Corporation

Alaska Milk Corporation 6F Corinthian Plaza Bldg. 121 Paseo de Roxas

Makati City

Promoworks Incorporated (Agency)

#17 Payapa St. Barangay Plain view, Mandaluyong City

IRS-DMS Specialist (Implementation roll-out specialist/Distributor Management System)

Team Leader

Help Desk Support

February 18, 2014 – March 18, 2015

Job Title: Implementation Specialist (SFA-sales force automation)

(DMS-distribution management system) (SAP-Business one)

Essential Duties and Responsibilities

Handle several implementation projects at any given time.

Lead all aspects of implementation at a client’s site.

Gather business requirements as necessary and apply detailed working knowledge of

SFA, DMS-BOS (back office), SAP-B1 features to support the clients business.

Create configuration documents for setup in SFA, DMS, SAP-B1 systems and train clients

appropriately.

Recommend implementation of features and functions where appropriate.

Develop and conduct training programs for each client in all aspects of the SFA, DMS

SAP-B1 Systems to be fully prepared on the go-live date.

Work with corporate Training Specialist, where necessary, to create training materials

for client.

Report enhancement requests and bugs on behalf of the client.

Act as a resource to assist project team in Product Development and/or Testing

process to ensure integrity of data conversions prior to go-live.

Work with Project Managers to establish cost and time estimates for implementation.

Track tasks accomplished, time spent and milestones completed using internal SFA,

DMS, SAP-B1 tools.

Assist with identification of risks, and with development of mitigation or avoidance

plans.

Communicate with client throughout the implementation project life cycle.

Assist clients with post-live support questions when needed.

15. Train/Coach less experienced Implementation Specialists and internal resources

Including support staff.

Knowledge and Skills

Knowledge of business concepts including SFA (Sales force automation), DMS-BOS

Distribution Management System), SAP-Business one and inventory control concepts

Familiarity with accounting principles a plus

Proven business Integration Skills

Proven Analytical Skills

Excellent organizational/project management skills

Sense of urgency necessary to meet goals, objectives and deadlines

Excellent interpersonal and human relations skills

Excellent written, verbal and presentation skills

Able to communicate technical concepts to non-technical personnel

Able to work with people of varied technical backgrounds and management levels

Responsible for proper scheduling of training visits, staffing, budgets, etc.

Working proficiency of company standard MS Windows and associated office

Productivity software tools (Word, Excel, Power Point)

Knowledge of Company policy, procedures and organizational structure

Contacts

Interact directly with customers at all Management levels

Interact internally with Project Managers, Quality Assurance and Product Development

for implementation support and issue resolutions

La Immaculada Concepcion School

E. Caruncho Ave. Pasig City

I.T Supervisor and I.T. Hardware Specialist

June 2009-Oct.23, 2012

Job Description:

Maintains operations of all computers office, of all computer labs of computers, computer lab1 to 6, overall 200 pc’s in counting

Has Knowledge in NComputing Desktop Virtualization L-series, X-series etc. Thin Client Technologies Devices, Biometrics

Do make office jobs, Purchasing

Responsible in maintaining, repair, of projector, vga cables in all school room, cameras, Photo booth and all gadgets for school use purposes.

Has knowledge in Windows XP, 7, 8, windows server. Adobe Photoshop. In design. Video editing

Responsible for layouts of programs activity of school, class picture, I.D., Certificates, Encoding Etc.

Responsible in making videos, pictures of any activity in school

OJT Trainer / Operator, Train new entry-level or transferred employees in the operation of plant/department equipment and production skills.

La Immaculada Concepcion School

E. Caruncho Ave. Pasig City

Cashier Supervisor

June 2006-June 2009

Job Description:

Consistently offer professional, friendly and engaging service

Assign employees to specific duties.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Enforce safety, health, and security rules.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Establish and implement policies, goals, objectives, and procedures for their department.

Review inventory and sales records to prepare reports for management and budget departments.

Plan budgets and authorize payments and merchandise returns.

Examine products purchased for resale or received for storage to assess the condition of each product or item.

Estimate consumer demand and determine the types and amounts of goods to be sold.

Keep records of purchases, sales, and requisitions.

Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

Formulate pricing policies for merchandise, according to profitability requirements.

Establish credit policies and operating procedures.

Other duties as assigned.

Brown Villa Grill and Restaurant

10f Malinao st. Pasig City

Supervisor

December, 1999 - Jun, 2006

Job Description:

Consistently offer professional, friendly and engaging service

Assists in leading and managing the operation in all aspects and ensure service standards are followed

Handles guest concerns and react quickly and professionally

To assist in the recruitment and training of F&B Colleagues

Balances operational, administrative and Colleague needs

Conducts regularly scheduled departmental meetings

Maximizes revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions

Assists in managing the departmental budget

Follow policies, procedures and service standards

Follow all safety and sanitation policies when handling food and beverage

Other duties as assigned.

TRAINING AND SEMINAR ATTENDED:

CCNA 200-120 module 1 to 4 fast track training course

Design and configure LAN,WAN,VLANS, Serial Links, Ethernet Links, PPP, HDLC, Static Routes, Default Routes, Access Lists, Frame Relay, IP interface, IGRP, EIGRP, RIP, OSPF, Telnet access, NAT ( Network Address Translation ) virtual terminal lines

Operation of IP Data Networks

LAN Switching Technologies

IP addressing (IPv4 / IPv6)

IP Routing Technologies

IP Services

Network Device Security

Troubleshooting

WAN Technologies

PAL Maintenance Production Control

Shop Service Production Control Division (SSPCD)

Philippine Airlines, Training and Development Department Ground Technical Training

OJT training on Cf6 engine parts handling

Cleaning of hydraulic tester use for Fokker 50 aircraft

Assist in removing ceiling panel of A300 aircraft

CFR parts preparation for F/N

October 14, 1996 to December 20, 1996

Quezon City General Hospital

Seminary Road, Edsa, Quezon City Philippines

Intership for Nursing Assistant

November 24, 2003 to January 16, 2004

Health Center

Project 7, Health Center, Project 7, Quezon City Philippines

Community Service

January 17, 2004 to February 23, 2004

New Hope Sped Center, Special Education Foundation, Inc.

No.14 Kasing St., Kamias East, Quezon City

Training and Care of Educable Special Children

February 23, 2004 to February 27, 2004

Hospicio De San Jose

Ayala Bridge, 1099 P.O. Box 1890 Manila Philippines

Training Services:

Elderly Male Department

Nursery Department

Children with Special Needs Department (Physically and Mentally Handicapped)

February 26, 2004 to March 19, 2004

EDUCATIONAL ATTAINMENT:

TERTIARY : Patts College of Aeronautics

Aircraft Technician

With Airframe and Powerplant Rating

Formerly in Domestic Road Pasay City

Transfer in Parañaque

2Year Course

1995-1997

Career Development Institute

Nursing Aid

Quezon City

May-21-2003 up to April 2004

SECONDARY : La Immaculada Concepcion School

E. Caruncho Avenue, Pasig City

1991-1995

PRIMARY : La Immaculada Concepcion School

E. Caruncho Avenue, Pasig City

1985-1991

PERSONAL DATA:

Sex : Male

Date of Birth : May 5, 1978

Place of Birth : Taguig City

Civil Status : Married

Height : 5’4”

Citizenship : Filipino

Mother’s Name : Florita P. Dy Ico

Spouse Name : Lalaine C. DyIco

Language/Dialects : English & Tagalog

Age : 37 Years Old

CHARACTER REFERENCES:

Mr. Dominador D. Catacutan jr.

RGM (regional general manager)

Alaska Milk Corporation

+63.917-***-****

Tel. number: +632-***-****

Mrs. Mary-ann Ballesteros

Business Systems Analyst

Information & Communications Technology (ICT)

+63.917-***-****

Alaska Milk Corporation

Tel. number: +632-***-****

Mrs. Shirley D.C Ramiro

Accounting Staff

La Immaculada Concepcion School

Office: 02 6414226

Mr. Brett Dela Paz

Chief Operation Officer

Verbosys Incorporated

*****@********.***

+63.927-***-****

+63.922.846.70.20

I hereby approve that the above information is true and correct to the best of my knowledge and belief.

ERIC P. DY ICO

Applicant Signature

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