Customer Service Manager

Objective

To join a team oriented environment that focuses on reaching and over achieving goals by co-operation and problem solving. The ideal position is one that offers room for advancement both academically and professionally as well as offers opportunity to use my problem-solving skills and work ethic.

Experience

Clear Credit LLC – Eureka Springs, Ar. (February 2013- Present)

Founder and Chief Operating Officer

- Run a credit repair and consulting firm. Including the accounting, marketing, sales, and processing.

- Give consultations with potential credit repair clients, giving them insights and direction for their individual credit situation.

- Processing multiple credit client’s repair programs simultaneously. Write legal dispute to be sent to the credit reporting agencies on the behalf of the client.

- Produce the follow-up tactics using consumer law and statutes to ensure accuracy of my clients’ credit history.

Hawkeye Management LLC – Bentonville Ar. (Spanning from April 2012- February 2014)

Department Supervisor – Innovations and Reports

- Managed a team of people who process credit programs for all clients

- Design and enforce new procedures to adapt to lending environments to achieved ever growing financing goals

- Interview board for oncoming employees

- Project manager of development for an interactive and adaptive calculator that would produce a projection of estimated funding amounts of a potential client. This development is one of a kind asset to the company by allowing the employees to have a basis for selecting, contracts, sales percentage, and overall funding success

Arkansas National Guard - Fort Chaffee, Ar. (Dec 2006 - Dec 2010)

Satellite Communication Specialist

- My job was to start up a remote satellite communications post. I erected the antenna mast, installed antenna, checked and connected all cables, established connection, then maintained and guarded the site.

- During my deployment to Iraq my responsibilities included running my section's communications help desk, repairing radios, computer systems, and switching encryption codes for the entire post.

- I also regularly went on tactical missions such as security, personnel recovery, patrol, and IED security.

Ebay Consignments - Eureka Springs, Ar. (Feb 2011 - May 2011)

Office Manager

- It was my responsibility to make sure my employees were working to meet sales goals. I also met with potential clients assisting them in finding the value of an item to sell, which entailed the creation and design that was good for both company and client.

- Checking the website for sales or problems. Keeping up with dozens of accounts making sure that each case was handled correctly and that we followed through until the successful end of the sale.

- I was responsible for scheduling and payroll.

Skills

Public speaking

- I have done several speaking events. I have been featured as a speaker in a life coach seminar; I have done live on air shoots in Fayetteville for the public access channel; as well as speaking at a clinical hypnosis conference held in Fayetteville. In the military I was assigned training and briefing duties for groups in excess of 100 soldiers.

Customer Service

- Customer service has been the primary focus of all positions I have held. I understand the importance of customer service and enjoy providing it. When people leave happy I know it is because I've done my job well.

Computer skills

- I am familiar with most operating systems. I have basic trouble shooting skills when it comes to most computer problems. I'm also familiar with multiple Microsoft programs (e.g. Excel, Word, Outlook, PowerPoint).

Education

Bentonville High School - Bentonville, Ar. (Aug 2003 - May 2006)

Major: Core classes plus marketing and computer accounting

- DECA (future business leaders)

- Student Council Member

NWACC - Bentonville, Ar. (Fall of 2010)

Major: Management Science

-Psychology

-Sociology

-Public Speaking

-Writing

References

1. Logan Hemiller – Owner (The Funding Pros LLC) 479-***-****

2. Steve Sheffer - Regional Manager (Cox) 479-***-****

3. Sean Mory- Senior Consultant (LenCred) 479-***-****

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