Management (Various)

MARGARET RUIZ

**** **** ****** #4-619-***-****

La Mesa, CA 91942 ************@*****.***

OPERATIONS AND PROPERTY MANAGER

Versatile professional with more than 20 years of management expertize within diverse environments. Which includes; property/facility management, medical/healthcare, funeral, construction, retail and restaurant industries. Builder of strong client/vendor relationships, with demonstrated success in managing multiple commercial/residential facilities, negotiation of leases, government contracts, and service agreements, as well as confidential medical/inventory/archive records management. Proven leadership abilities along with supervising construction projects and fleet management. Recognized for identifying critical issues and implementing effective solutions. Excellent communicator as highlighted by building, leading, managing and motivating highly effective teams and individuals. Core competencies include:

Contract /Management - Comprehension of Blue Print /Space Planning - Equipment/Maintenance–Process Improvements - Customer Service/Support– Cost Analysis - Sales/Marketing- Negotiations

Government Contracting – Customer/Client Partnering – Team Building

PROFESSIONAL ACHIEVEMENTS

Prepared and expedited proposal for auto maintenance fleet account for company vehicles. Convinced management to support the plan negotiated with multiple vendors and attained discounted fleet account agreement. Results: Saved the company tens of thousands of dollars annually.

Developed and streamlined facility maintenance program. Initiated and provided an approved vendor list used by 26 facilities. Results: Saved the company 30% annually on maintenance costs.

Simplified plan for the organization and tracking of archive storage records. Developed and presented a plan to management; upon approval, executed the plan. Results: Saved the company over $7,500 annually.

Created and produced office procedures manual, improving efficiency of hiring, training and retention of employees. Results: Reduced turnover and retraining time, saving thousands of dollars annually.

Introduced new line of products. Created unique product displays and trained staff on new products. Results: Inside sales increased by 200% in the first year and continued to grow over the next several years.

Developed standardized procedures. Organized filing systems and improved database management system. Results: Saved the department time and money; made contracts easily accessible.

Spearheaded the creation and marketing of a pre-payment plan for funeral services, presented it to management. Implemented the approved plan. Results: Clients were offered an affordable plan that guaranteed service price; increased company revenues by tens of thousands annually.

Utilized customer service skills to develop rapport with diverse groups of people. Provided, caring, efficient and reasonably priced services. Results: Word of mouth referrals increased by 35% annually.

Worked skillfully in fast paced environment. Managed multiple time sensitive projects and achieved completion of 95% of projects assigned ahead of schedule. Results: Saved the company time and money.

PROFESSIONAL EXPERIENCE

SELF EMPLOYED BUSINESS OWNER

A Qwik Mobile Notary

La Mesa, CA 2014 - Present

OFFICE MANAGER, Part time

JME Enterprise, Inc. Jamul, CA 06/2013 – 3/2014

FACILITIES / CONTRACTS COORDINATOR (Non-profit)

Community Research Foundation, Inc. (CRF), San Diego, CA 2006 – 2012

OPERATIONS MANAGER / EXECUTIVE ASSISTANT

Malcolm Drilling Co. Inc., San Diego, CA 2005 – 2006

ADMISSIONS COORDINATOR

Pt. Loma Conv. Center & Rehab, San Diego, CA 2004 – 2005

BEREAVEMENT COORDINATOR (Non-Profit)

San Diego Hospice and Palliative Care, San Diego, CA 2004

OPERATIONS MANAGER

Lifeline Healthcare, Inc., San Diego, CA 2003

FUNERAL DIRECTOR / AREA MANAGER

Stewart Enterprises, Inc. dbaTelophase Cremation Society, Inc., San Diego, CA 1988 – 2002

EDUCATION

A.A. in Business Management, San Diego Mesa College

A.S. in Computer Science, San Diego Mesa College

~ Licenses Held ~

Notary Public License

Training: Fred Pryor Seminars Including: Time Management Skills, Providing Excellent Customer Service, Managing Difficult Clients/Customers, How to Prioritize Multiple Projects and Multi-tasking.

Yearly Awards and Merit Increases from CRF for Outstanding Work and Dedication

And served as a Committee Member in their Employee Appreciation Program.

Professional References Provided Upon Establishment of Mutual Interest

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