Management

Scott Stone

**** *. **** ***. **** E Hollywood, FL 33021

954-***-**** **********@***.***

A highly motivated and results driven Operations Manager with over 15 years of comprehensive experience working in varying retail and financial environments. Possesses a proven expertise in researching and evaluating industry trends and competitor products to design and execute innovative strategies that boost company leveraging. Recognized for promoting and implementing effective customer service programs, mentoring employees toward meeting individual goals, and establishing an environment that encourages positive customer experiences and promotes realization of sales targets. Maintains a diverse management style allowing for the ability to lead and mentor team members while always maintaining company goals and objectives.

CORE COMPETENCIES

Sales, Product, and Market Analysis Customer Relationship Team Management Problem Resolution Cost Reduction Performance Management Leadership Talent Acquisition Inventory Control

Client Relationship Development Communication Marketing & Promotion Opportunity Identification Time Management Business Growth Operational Excellence

EXPERIENCES AND ACHIEVEMENTS

Sherco Auto and Marine Supply, Pompano Beach, FL 2013 – 2015

Manager

Maintains and ensures effective communication with existing customers in order to offer new upcoming and existing products. Actively contacts new customers based upon responses to ads placed. Audits customers purchasing patterns with an aim to cross sell any new and existing products based upon client order history. Markets available products on EBay, and Craig’s List. Attends local shows and trade shows to establish new clients. Analyzes purchases in order to determine the value of existing and prospective customers and to assess possible areas of growth.

tSuccessfully increased company sales by 15% within a one-year period.

tProactively worked to recover and retain 7% of former customer base.

tExpanded new customer database by 10%.

Signature Car Wash, Boca Raton, FL 2012- 2013

Manager

Managed all operations including staffing, asset management and sales.

Increased sales by 15 %

Schedule 18 employees according to the staffing model. Monitor hourly to ensure that labor goals are met

Assess performance and skills of all employees providing feedback, coaching, and corrective action

Improve performance by an increase of 15% of overall sales

Recruit and hire 18 staff and ensure that all employees are trained according to company policies

Conduct on-going safety training and meetings to ensure quality standards

Maintain equipment while managing the inventory of all assets

Ensure quality standards are met at 100%

Rent-A-Center, Dania Beach, FL 2011 – 2012

Assistant Sales Manager

Created, executed, and managed plans aimed at increasing overall sales. Managed and provided positive oversight to staff by organizing and structuring daily routines, delegating tasks, developing schedules, and reviewing work for accuracy, offering input as needed. Organized specific goals for store performance, and customer satisfaction. Educated customers on the complete rent-to-own transaction, including any pricing options, features, and benefits available. Reviewed all expired accounts and communicated with customers to promote and develop timely payment plans.

tMonitored and evaluated weekly, monthly and quarterly performance and financial reports in order to increase store performance and meet company goals.

Well Fargo, Naples, FL 2010 – 2011

Personal Banker

Personal Banker responsible for providing knowledgeable services by sharing and educating clients on individual banking products and showcasing the benefits to meet financial goals with the goal of acquiring 100% of the customers' relationship. Maximized possible sales opportunities and standards through the effective development and support of relationships with Wells Fargo partners. Facilitated profiling analysis tools to identify cross-selling opportunities and conducted outbound sales calls to increase product per customer ratio.

tContinually exceeded daily, weekly, monthly, and quarterly goals by 10%.

EXPERIENCES AND ACHIEVEMENTS CONTINUED

Pantry Inc., Naples, FL 2009 – 2010

Assistant Manager

Accountable for cultivating a professional work environment, effective staff supervision and completing administrative support, while shouldering a variety of responsibilities including mentoring employees, maintaining an awareness of overall store and property conditions, and notifying store manager of any equipment failure or maintenance/supply needs. Worked closely with manager to provide effective oversight to all daily store activities, administered top quality service and assistance to customers, and oversaw all store operations in the absence of Manager. Ensured that store product areas are stocked, inventory is rotated and displayed to ensure freshness, appeal and easy customer access.

tIncreased cross selling 15% and upselling by 10%.

tElected to manage a busier location as a result of excellent performance and management style.

Maaco Collision Repair and Auto Painting, Fort Meyers, FL 2007 – 2009

Owner/Operator

Managed all sales and operations and built top-performing personnel vital to supporting enterprise-wide operations by strategically recruiting, interviewing, screening, and testing possible candidates. Coordinated an efficient workflow that maximized resources while controlling costs and meeting any customer needs. Conducted comprehensive review and analysis of current trends to define, develop and implement targeted strategies. Spearheaded the development of diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning and policies/procedures development.

tIncreased customer satisfaction rate to 97% and customer loyalty to 85% all while increasing commercial accounts by 20%.

Fred Chall Marine Supply, Freeport, NY 2003 – 2007

Sales/Assistant Manager

Provided oversight to 10 staff members, offering a strong focus on optimizing productivity. Trained and mentored all new employees, playing an instrumental role in the development of top performing team members. Established critical contacts in order to develop an increased client base, ensure retention levels, and maintain client loyalty.

EDUCATION

Bachelor of Science, Business, Marketing, Lynn University, Boca Raton, FL

Theta XI Founding Father, Vice President, and Treasurer University Marketing Club, Member Habitat for Humanity, Volunteer

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