Cabin Supervisor at Emirates Airlines

Mirriam Lindiwe Skhonde

P.O Box ***** Phone: +971-**-***-****

Dubai, Al Barsha, UAE Cell: +27-83-720-****

Email: **********@*****.***

Career objective

As a professional with extensive background in-flight services and human resource management (specializing in training and development), I would like to exploit my full potential, share my skills, knowledge and experience in the management, training and development and to also contribute to the socio-economic growth and development where I land the opportunity.

Summary

Well-developed people and communication skills, in a multi-cultural organization. Have strong leadership skills, a team player and strong interpersonal, decision making, and conflict handling skills. A comprehensive awareness when it comes to culture, religion and politics to people of different backgrounds and upbringing.

Achievement

Awarded a Bronze Nojoum in 2013, Emirates Airlines reward and recognition program for good performance and attendance.

In 2014 I was selected and represented Emirates Airlines as the Brand Ambassador at the FIFA World Cup in Brazil in handing over the medals to the winning team.

Employment history

08/2003- to date

Emirates Airlines-Onboard Manager

Participate and supervise cabin service

Responsible to the captain for all aspects of operation as over-all in charge of the cabin crew, under the leadership and direction of the purser

Act as the purser’s deputy

Check crew fitness for the flight

Highlight the service or any special duty to be assigned to crew working in the specific class

Provide feedback to the in-flight service management on operational matters, product standard, performance of suppliers, and service providers.

Appreciate and acknowledge crew performance.

Assess crew performance and provide reports identifying crew strength and areas of development

Comment on the practical implementation of safety and service procedure and suggest improvement

Keep any special category customer, along with documents, ready for disembarkation and pass it to the Purser.

Keep crew grooming and professional in-check throughout the flight, and correct any shortfalls immediately.

Communicate to crew all latest updates to procedures, special information, and important notification from management

01/2002- 12/2002

Cellutology - Therapist

Offer beauty and anti-aging treatments to suit every clients’ needs

Assist the manager in general operations of the clinic, i.e., answering calls and booking clients for consultation

Timely opening and closing of the clinic

Sales, marketing and distribution of the services and products offered at the clinic through promotions

01/2001 12/2001 Part time

Ubambolunye Enterprise-Assistant Manager

Assist the business manager in general operations of the business

Responsible for the efficient and timely reporting of staff and suppliers

Responsible for all administrative forms, files and reports

Responsible for the timely collections efforts of rent, late fees, etc.

Education

2015

University of Cape Town, South Africa

Certificate, Practical Labor Law

2013

Leading Edge- South Africa

Certificate, Train the Trainer

2012

Leicester University – United Kingdom

BSc (Hons), Human Resource Management

2010

Leicester University- United Kingdom

Diploma, Training and Development

2009

Edexcel- United Kingdom

Diploma, Executive Business Management

2002

Pretoria College – South Africa

Course: National Certificate in Cosmetology

References

Available upon request.

Declaration

I declare the above information an honest and true reflection of my professional life history.

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