Customer Service Manager

SUMMARY

A professional Senior Operations Manager with documented success managing logistics operations. Proficient in transportation,

personnel management, freight distribution, and warehousing. Experienced in managing multi-million dollar logistical

operations and large-scale projects and exercises. Recognized for outstanding leadership.

PROFESSIONAL EXPERIENCE

Transportation/Warehouse Manager 1/14-Present

Boghosian Raisin Packing Company, Fowler, CA

• Manage Outbound transportation for all products shipped domestically and internationally.

• Warehouse/Inventory Management of a 60,000 sq. ft warehouse for multiple products.

• Manage Customer Service Department, to include, order entry and evaluation, shipment tracking, export documentation, accounts receivables/payables as well as maintain applicable KPI information for operation.

• Pursue, procure and negotiate rates, lanes contracts etc…with outside carriers for all outbound shipments (LTL, TL, intermodal, international).

• Develop and maintain continuing inventory and production procedures and guidelines to assure product availability and quality.

Operations Manager

Penske Logistics, Fresno, CA 07/06-09/12

• Responsible for dynamic third party transportation system for the Mission Foods account with combined revenues of over $8 million. Consisting of two locations in Fresno & Hayward, operational area includes Central and Northern California and Northern Nevada.

• Created an integrated KPI design that was implemented for use at all Mission Foods locations nationwide. This design tracked location performance compared to the customer expectations.

• Led transportation and warehouse teams through major organizational transformations leading to over $1.5 million in annual savings.

• Exceptional Safety management, reducing overall costs by 50%. Awarded prestigious Safety Excellence Award in 2009, 2010 & 2011.

• Continuously exceeded Penske’s yearly Pre-Tax plan by an average of 2% per year, through expense reductions and efficiencies. Able to reduce Mission Food’s 2012 budget expectations by 10% through resource reductions, increased capacity and efficient outside carrier management.

• Implement and enforce all employee performance and safety standards and ensure total DOT compliance. Manage all operational areas including full P&L responsibility, hiring, training, routing and dispatch.

• Team member in the design and implementation of Operations Manager training required for all new and existing managers.

Senior Logistics Manager

Ryder Integrated Logistics, Springfield, MA 6/95-6/06

• Manage dynamic third party distribution operations consisting of eight accounts based throughout New England with revenues in excess of $7 million.

• Created location KPI’s to track trends and to contribute to the customer’s requirements and effectively lowers their costs, through more efficient operations.

• Chairman of the area Safety Committee where all safety issues are addressed and accidents and injuries are determined for preventability.

• Responsible for developing and implementing innovative logistical solutions in order to improve efficiency and reduce distribution costs.

• Effectively assist the region locations in all aspects including driver needs, MIS support and P & L management.

• Manage all operational areas including finance, hiring, training, routing and dispatch. Implement and enforce all employee performance and safety standards and ensure total DOT compliance.

Operations / Production Manager 3/93 - 6/95

Monadnock Mountain Spring Water, Wilton, NH

• Managed production of one gallon bottling line for four supermarket chains.

Warehouse/Inventory Management for all residential and commercial products.

• Developed a computer-based sales tracking program to provide data to maximize product placement.

• Developed and maintain continuing oversight of internal procedures and guidelines to assure compliance with OSHA and DOT regulations.

• Purchasing responsibility for all production and shipping materials.

Operations Manager /Assistant Terminal Manager 11/89 - 3/93

Central Transport, North Reading, MA

• Controlled daily operations of a $5 M a year terminal and mini break bulk facility.

• Expedited distribution by effective positioning of inbound & outbound freight for Eastern Massachusetts, New Hampshire & Maine.

• Additional responsibilities included OS&D procedures for three terminals, customer service, preparing management reports.

EDUCATION

University of Massachusetts, Amherst, MA 1984 – 1988

Bachelor of Arts degree in Economics

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