Customer Service Administrative Assistant

Sonia A. Navarrete Reyes

**** **** ****** ***** ● Richfield, MN 55423●

Cell: 612-***-****

● Email: ***********@*****.***

Professional Summary:

Seven and a half years of experience as an Administrative Assistant and two years’ experience, as a Volunteer Coordinator for a Non-Profit Organization. Strong interpersonal and organizational skills, with a keen ability to multi-task a variety of challenges and responsibilities. Bi-lingual in English and Spanish.

Core Qualifications

●Fluent in English and Spanish

●Proficient computer skills (Word, Excel, PowerPoint, Outlook, Windows, Internet Explorer, Clienttrack Database)

●Excellent organizational skills to multitask and maintain order

●Translation skills from one language to another, both written and oral

●Friendly customer service, over the phone and in person

●Administrative support, filing database, reports, spreadsheets, and records management

●Data entry (50 WPM)

Professional Experience

Pillsbury United Communities Pillsbury House / 3501 Chicago Ave. South / Minneapolis, MN, 55407.

Administrative Assistant – June 2004 to January 2012.

●Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

●Responsible for scheduling meetings for all employees; direct visitors to staff members' offices, along with providing hospitality service arrangements as requested by staff.

●Demonstrated proficiencies in telephone by screening and handling calls promptly. Forwards them to appropriate person among 30+ employees. Along with front-desk reception within a high-volume environment.

●Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust.

●Consistently praised by management for the quality given, attention to detail, exemplary customer service delivery and team-player attitude.

●Update and maintaining shared calendars for Pillsbury House Center and Pillsbury House Theatre, as well as maintaining evening and weekend receptionist schedules.

●Written Communication.

●Translate documents, fliers, letters etc., from English to Spanish, and vice versa, as needed by staff within the center and/or agency.

●Organize and Maintain reports and documents.

●Provide general administrative support as requested by Managers and/or Center Directors.

●Provide resources to participants via telephone and/or walk-in.

●Maintaining and Purchasing Inventory for all programs within the center.

●Interdepartmental Coordination.

SatCom Marketing, LLC. / 7225 Northland Drive N. Suite 120 / Brooklyn Park, MN 55428.

Bilingual Sales Representative –March 2013 to March 2014

●Make inbound & outbound calls to existing and non-subscribers.

●Attempt to upgrade existing customers and acquire new business.

●Providing quality customer service.

●Conduct retention calls to inform of promotions ending and resolve outstanding issues.

●May take inbound calls to assist retention and customer service as needed.

●Uses online support tools.

●Responsible for maintaining acceptable level of productivity and close to contact rate.

●Maximize the potential for customers to purchase and retain their cable services.

●Present complete and accurate information regarding products, services, rates, installation fees, campaign requirements and special offers in a clear, concise, accurate and professional manner.

●Meet productivity standards set by the department.

●Provide quality customer relations and meet all other performance standards.

Education:

●South High School / 3131 South 19th Avenue, Minneapolis MN 55407 / H.S. Diploma - 2004

●Minneapolis Community Technical College - Post-Secondary Program – 2004

Additional Strengths: Proven track record of meeting deadlines, being highly organized, and excellent verbal and written communication skills. Flexibility with hours, attention to detail and accuracy, and customer service expert.

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