Team Leader
Resume:
Amritpuri,
East of Kailash
New Delhi
Phone 852-***-****
E-mail: ******.******@*****.***
Vaneet Wilson
Objective
To Lead a simple a blissful life and excel in a company with winning culture
Aimed to be associated with a progressive organization which offers me to update my knowledge and a professional career that ensures an excellent opportunity for continued professional growth.
Education
[ 24-April-2004 ] Bsc(IT) from Sikkim Manipal University
ADSE (Adance Diploma in software Engineering) from APTECH LTD.
Intermediate Medical Stream
Punjab School Education Board
Matric
Punjab School Education Board
Interests and activities
Playing and Watching Cricket
Languages
English, Punjabi and Hindi
Work experience
[ 2003-06 ] Wipro BPO New Delhi
Technical Support Officer
Mentored new Teams on the Floor
Barged Calls for new Teams
Positech Solutions [May 2013-Jan 2014]
Joined as L2 Voice (Technical Specialist)
Troubleshoot all problems regarding Computers, Printers, Scanners, portable devices
Velonix BPO (Feb 2014-April-2015)
Joined as Team Leader
Managed Tech Sales Team and Tech support Team
Trained Team for Tech Sales and Tech Support
Helped Creating CRM for the process
Pandaje Group Pvt. Ltd. (May 2015 till present)
Joined as Sales Team Leader
Managed Tech Sales Team
Trained Team for Tech Sales and Tech Support
Duties:
Preparing daily workloads for staff & co-ordinating the daily allocation of work.
Motivating the team to achieve high standards and KPI targets.
Handling new client enquiries and acting as the face of the business.
Dealing with and resolving problems and issues which arise. Working with the sales and marketing team to drive sales forward.
Arranging & chairing weekly team meetings, focussing on targets & achievements. Implementing new initiatives. Involved in the recruitment of new staff. Praise team members and creates a positive working environment. Ensuring all administrative and IT records are entered and updated correctly. Providing prompt and accurate information on individual performance.
KEY SKILLS AND COMPETENCIES
Proven ability to manage through others.
Strong decision making and problem solving skills.
Able to motivate and lead others in a team environment.
Excellent communication skills, both written and verbal.
An ability to build rapport and trust quickly with work colleagues.
Able to prioritise tasks and workloads in order of importance.
Track record of delivering results with deadlines.
Hobbies
Music and Movies
Date of Birth ; October 7,1979 .
Sex ; Male.
Nationality ; Indian.
Language Known ; English, Hindi and Punjabi
Marital Status ; Married.
Father’s Name & Occupation ; Wilson B M.
Permanent Address ; H/No 1836
Church House
Adampur Doaba
Jalandhar
Declaration:
I don’t allow myself to be thrown away by the failures. I am vibrant and energetic. After I am a member of your team I assure you that we as a team would only rise and an environment of feel good will be all around.
I hereby declared that all above information are furnished and true according to my belief and knowledge.
Place
Date
Vaneet Wilson
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