Customer Service Manager
Resume:
HAYWARD STURDIVANT
MEMPHIS, TN38118
********@*****.***
PROFESSIONAL EXPERIENCE
DELAWARENORTH/SOUTHLAND GAMING AND RACING FEBRUARY 2015-PRESENT
RESTAURANT OPERATIONS MANAGER
OPENED NEW FACILITY/ EXPANSION ON THE REST OF THE CASINO
MANAGED FOH/BOH STAFF APPROXIMATELY 60 EMPLOYEES
RESPONSIBLE FOR SCHEDULING/TRAINNNING/STAFFING
COST CONSCIENCE MANAGEMENT OF FACILITY
CUSTOMER SERVICE BASED TRAINING
SERVE-SAFE CERTIFIED
LEADERSHIP DEVELOPMENT/PERSONAL DEVLOPMENT PLANNING
BUDGETING AND FINANCE
LOVE’S TRAVEL CENTER AND COUNTRY STORES, TN
RESTAURANT GENERAL MANAGER APRIL 2014- JANUARY-2015
QSR RESTAURANT OPERATIONS MANAGER. MULTIPLE CONCEPTS. SERVICED APPROXIMATELY
7200 GUESTS PER WEEK. BUSINESS VOLUME APPROXIMATELY 1.4 MILLION DOLLARS/YR
REVIEWED WEEKLY METICS TO MANAGE NUMBERS TO OPERATIONS STANDARDS
HANDLED ALL SUPPLY CHAIN, STAFFING, SAFETY, POLICIES AND PROCEDURES FOR BOTH CONCEPTS
COMPASS GROUP SOUTHAVEN MISSISSIPPI
PATIENT SERVICES MANAGER MAY 2010-FEBRUARY 2014
OVERSEE ACTIVITIES DIRECTLY RELATED TO MAKING PRODUCTS OR SERVICES.
DIRECT AND COORDINATE ACTIVITIES OF BUSINESS CONCERNED WITH THE PRODUCTION, PRICING, SALES, AND DISTRIBUTION OF PRODUCTS
REVIEW FINANCIAL STATEMENTS, SALES, AND OTHER PERFORMANCE DATA TO MEASURE PRODUCTIVITY AND GOAL ACHIEVEMENT TO DETERMINE AREAS NEEDING COST REDUCTION AND PROCESS IMPROVEMENT
MANAGE STAFF, PREPARING WORK SCHEDULES AND ASSIGNING SPECIFIC DUTIES
ESTABLISH AND IMPLEMENT DEPARTMENTAL POLICIES, GOALS, OBJECTIVES, AND PROCEDURES, CONFERRING WITH BOARD MEMBERS, ORGANIZATION OFFICALS, AND STAFF AS NECESSARY
AUTOZONE CORPORTAE OFFICES MEMPHIS, TN/ ARAMARK
FOOD SERVICE DIRECTOR NOVEMBER 2008-NOVEMBER 2009
LEAD CULINARY TEAM AND RETAIL TEAMS TO PROVIDE FOOD SERVICE FOR CORPORATE ASSOCIATES AND UPPER MANAGEMENT. INTERACTED WITH INTERNAL, EXTERNAL CUSTOMERS, AND SENIOR LEADERSHIP WITH COMMUNITY RELATIONS.
MERCEDES-BENZ INTERNATIONAL VANCE ALABAMA/ ARAMARK
FOOD SERVICE DIRECTOR MAY 2006-NOVEMBER 2008
REVIEW FINANCIAL STATEMENTS, SALES AND ACTIVITY REPORTS, AND OTHER PERFORMANCE DATA TO MEASURE PRODUCTIVITY, GOAL ACHIEVEMENT TO DETERMINE AREAS NEEDING COSTS REDUCTION AND PROGRAM IMPROVEMENT
PREPARED WORK SCHEDULES AND ASSIGNED DUTIES
DIRECT AND COORDINATE ORGANIZATION’S FINANCIAL AND BUDGET ACTIVITIES TO FUND OPERATIONS, MAXIMIZE INVESTMENTS, AND INCREASE EFFICIENIES
PLAN AND DIRECT ACIVITIES SUCH AS SALES PROMOTIONS, COORDINATING WITH OTHER DEPARTMENT HEADS AS REQUIRED
ACENSION HEALTH BIRMINGHAM ALABAMA/ ARAMARK
EXECUTIVE CHEF/ DIRECTOR APRIL 2004-MAY 2006
MONITOR COMPLIANCE WITH HEALTH, FIRE, OSHA AND, JOINT COMMISSION AGENCIES REGARDING FOOD PREPARATION, SERVING, BUILDING MAINTENCE, AND DINING FACILITIES
MONITOR FOOD PREARATION METHODS, PORTION SIZES, FOOD PRESENTATION IN ORDER TO ENSURE SAFE AND WHOLESOME FOOD
COUNT MONEY. MAKE BANK DEPOSITS
INVESTIGATE AND RESOLVE COMPLAINTS REGARDING FOOD QUALITY, SERVICE OR ACCOMODATIONS
MONITOR BUDGETS, PAYROLL, REVIEW FINANCIAL TRANSACTIONS TO ENSURE ALL ARE AUTHORIZED AND MET BUDGET REQUIREMENTS
HOLY REDEEMER HEALTH SYSTEM MEADOWBROOK, PA/ ARAMARK
EXECUTIVE CHEF FEBRUARY 2002-APRIL 2004
CHECK QUALITY OF RAW AND COOKED PRODUCTS ACCORDING TO HACCP
MONITOR SAN ITATION PRACTICES TO ENSURE STANDARDS ARE MET
ORDER OR REQUISITION FOOD OR OTHER SUPPLIES NEEDED TO PROMOTE EFFICIENT OPERATIONS
DETERMINE HOW FOOD SHOULD BE PRESENTED AND CREATE DECORATIVE FOOD DISPLAYS
WESTCHESTER UNIVERSITY, WEST CHESTER, PA
ADDITIONAL SKILLS
AS A LEADER WITH SIGNIFICANT PROGRAM, LOGISTICS, CONTRACT MANAGEMENT, LIFE AND TECHNICAL EXPERIENCES ALLOWS ME TO PRESENT THE FOLLOWING COMPREHENSIVE EXPERIENCES AND ACCOMPLISHMENTS.
DEVELOPING DYNAMIC LEADERSHIP, CONFLICT RESOLUTION, AVOIDING LITIGATION LANDMINES, BENCHMARKS FOR EXCELLENCE, HARDWIRING EXCELLENCE, FOUR GENERATIONS IN THE WORKPLACE.
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