Manager Training

Pamela Chang, BMath, CHRP

Phone: 905-***-****

**********@*****.**

Qualification Highlights

Technologically-Savvy Results-Oriented Talent Management Leader with extensive experience with leadership development, succession planning, performance management, and distributed learning activities. Strength in building and managing innovative, large-scale training solutions, including needs assessment, instructional design and evaluation of outcomes. Proficient use of MS Word, Excel, PowerPoint, Project, Outstart, Captivate, Workday, and the Skillport LMS.

Career History

Manager, Training and Development Feb 2011 – Present

Clear Cut Coaching & HR Consulting, Oshawa

Developed sustainment and coaching strategies into the Leadership Development Program

Designed online Community of Learning for the Leadership Development Program

Introduced the Personal Learning Plan Process in alignment with the Performance Management Process

Designed and facilitated coaching and performance management training session to Regional Directors

Designed Multi-source feedback program for people leaders and employees

Partnered with Ivey to deploy High Impact Leadership Program

Managed the development and implementation of the performance management program

Volunteer Researcher – HR Sept 2012 – Nov 2014

PepsiCo Canada, Mississauga

Examined additional supports for leaders transitioning into their first leadership role

Manager, Learning and Development – HR Apr 2009 – Oct 2010

Brookfield Lepage Johnson Controls, Markham

Enhanced the performance management process by defining competency-based values, designing resources tools and facilitating information sessions to drive the high performance culture.

Engaged with the Executive Team and Business Unit Leaders to develop a learning strategy and leadership framework in order to secure a pipeline of future company leaders.

Drove Succession Planning process with Executive Team to ensure future talent requirements are met.

Built Employee Engagement Action Planning Process and facilitated cross-country focus groups to identify high impact areas for becoming an Employer of Choice. Awarded the BLJC Quarterly Award for Leadership and Operational Excellence.

Managed the compliance training process and developed ten online compliance courses within the Skillport LMS. Achieved 100% compliance.

Pamela Chang **********@*****.** Page 2

Manager, Talent Management & e-Learning-- HR 2006 – Mar 2009

Canadian Automobile Association, Thornhill

Partnered with the Senior Management Team and HR team to set the training strategy and goals in order to support a high performance culture.

Spearheaded the corporate-wide Product Training and Corporate Social Responsibility training interventions despite many internal challenges. Achieved maximum balance scorecard metric for the Associate Perspective goal.

Coached a team of 4 Talent Management Specialists on project management, instructional design and facilitation. Reduced outsourced curriculum by 50%.

Implemented three levels of evaluation for two lines of businesses

Managed vendor relationships and balanced budget

Sears Canada, Toronto 2001 - 2005

Training Consultant, CBT – Merchandising (2003 – 2005)

Championed the implementation of an eight-module e-Learning program with limited resources and small budget. Reduced travel costs and participant in-class time by 10%.

Associate Development Manager – IT (2002 – 2003)

Led a team of 3 training professionals.

Headed training implementation for the national roll-out of Lotus Notes Domino 6 resulting in continuous communication flow throughout lines of business.

Developed training scorecard thereby allowing IT National Managers and Directors to align training investments with strategy-related activities.

Project Manager/Instructional Designer (2001 – 2002)

Organization Development & Continuous Learning

Managed made-to-measure training solutions: procedure manuals, leader’s guides, participant workbooks, self-study guides, video scripts, job-aids and classroom training materials.

Education

MA in Leadership, Royal Roads University Dec 3, 2014

AchieveGlobal Leadership and Service Facilitation Certification 2007

Human Resources Management Graduate Certificate, Seneca College 2007

e-Learning Certificate, University of Toronto 2005

Training and Development Certificate, Ryerson University 2000

Bachelor of Education, Brock University 1995

Bachelor of Mathematics, University of Waterloo 1991

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