customer service skills, problems solving skills, listening skills
Resume:
PERSONAL DETAILS
Name : Vuyani Nicholas
Surname : Mabunda
Identity Number : 761***-****-** 3
Postal Address : 184, Vortrekker road
Ou Hollard, Gezina
Pretoria
Contact Number : 073-***-****
Marital Status : Married
Occupation : Travel Consultant
Nationality : South African
Gender : Male
Home Language : Xitsonga
Other Languages : English, Tswana, IsiZulu and Afrikans
Drivers License : Code 10/C1 with PDP
EDUCATION QUALIFICATION
High School : Nghezimani High School
Highest Grade Passed : Grade 12
Year : 1997
Subjects Passed : English, Afrikaans, Xitsonga
Biology, Geography and Agricultural Science
TERTIARY EDUCATION
Institution : UNISA
Course : TRAVEL AND TOURISM
Subjects : Entrepreneurship & Business Management
Marketing 1 and 2
Tourism development 1 and 2
Tourism 1 and 2
Travel Practice 1, 2, and 3
Communication
Small Management
Institution : Thubalethu FET College
Course : Practical Computer Literacy
Subjects : Windows
Concept of Information Technology
Microsoft Word (Word Processing)
Microsoft Excel (Spreadsheet)
Microsoft Access (Database)
Microsoft PowerPoint (Presentation)
Speed Typing
Internet & Email (Outlook)
Information Processing
Institution : silverstar
Course : customer service certficate
Institution : Drumbeat academy
Course : National certificate/Tour guide/no3940
Institution : Travel port
Course : Galileo/ Full Reservation System
Institution : Pulse point
Course : First Aid level 1
WORK EXPERIENCE
Company name : Carnival City
Position : VIP Host
Duration : 2002 to 2004
Company Name : Kruger national park
Position : Reservationist
Duration : 2004 to 2007
Company Name : Road Lodge Carnival City
Position Held : Receptionist/switchboard
Duration : one year( Inservice training)
Company Name : Prince travel
Position : Reservations consultant
Duration : 2009 to 2011
Company Name : Set Travel and Tours
Position : Travel consultant
Duration : 2012 to 2015
Responsibilities
Manage email queries, responsible for all travel bookings at all levels, issue all domestic and international reservations, advising client on travel arrangement e.g visas and passport and dealing with complains and refund
Skills
Good attention to details, well organized, Patience, good listening skills and customer service skills.
REFERENCES
Name : Tswelapele Mathibela
Company : Prince Travel
Position : Manager
Contact Number : 011-***-****
Name : Luke Oliver
Company : Road Lodge Carnival City
Position : Manager
Contact Number : 011-***-****
Name : Darrick Maswanganyi
Company : Kruger National Park
Position : Manager
Contact Number : (013-***-****
Cell : 073-***-****
Name : free Shirinda
Company : Set Travel and Tours
Position : Manager
Contact Number : (011-*******
Cell : 076-***-****
Name : Mandla mashiane
Company : Carnival city Casino
Position : Guest relation supervisor
Contact number : 011-***-****
Cell : 078-*******
Contact this candidate