Customer Service Marketing
Resume:
OBoaa
To work in a company that provides personal and professional growth that involves Marketing and Business principle where I can apply my knowledge and skills like doing researches and field work.
LOAD CONTROL OFFICER (August 2015 – Present)
-Perform all aircraft Weight and Balance and Documentation activities on a shift basis for arriving and departing aircraft at Cebu Pacific Air. Ensure the provision of an accurate and punctual service to all airlines and that activities conform to legal and safety requirements as outlined by various regulatory bodies.
-Review existing operational practices, systems and procedures to create work / process efficiencies and source opportunities to maximize aircraft space utilization and fuel uptake, in order to exploit maximum revenue capacity and performance capability per aircraft.
-Responsible for the effective planning and preparation of all system and manual weight and balance documentation (loading instruction report, load sheet and trim sheet), ensuring these are accurate and meet the required safety and legal standards as outlined by various regulatory bodies. Ensure the accuracy of passenger figures, baggage / cargo weights, that fuel figures correspond with the final quantity stated on the fueling order, that dead load distribution figures match those on the loading report and that the weight and balance conditions of the aircraft are within legal, safe and structural limits.
PASSENGER SERVICE AGENT (March 2015 – August 2015)
-Ensures the smooth travel of anyone who boards an airplane.
-Responsible for the administrative and customer service of travelers.
-Responsible for meeting the needs and safety requirements of passengers and airport personnel.
-Assists customers before and after a flight.
-Provides support for other airport personnel, including pilots and engineers.
-Handles baggage claims, load cargo, check rider reservations, answer customer inquiries on the phone and in person, sell and collect tickets, assist with passengers with special needs, and perform a number of other customer service-related functions.
I want to apply my knowledge and academe taught me and uses it to be part of the business and marketing world.
I want to influence other people by showing them my attitude towards work and how hard work gives people better life
I want to inspire other people by showing them how fulfilling it is to involve in a job that you enjoy and at the same time you help other people
Lastly, I want to use my wisdom to be a righteous person in everything I do in my job for honor and excellence
Computer Literate as well as how to use Microsoft word, Excel, PowerPoint and other Computer Program.
Speaks English and Filipino fluently
Enthusiastic in other activities like performing such as dancing, singing and other things such as attending seminars, leadership trainings and organizing events.
Able to work under pressure.
Can perform multi-tasking
Can work with a team
Date of Birth: October 29, 1992 Age: 22 y/o
Civil Status: Single Height: 5’8”
Sex: Male Weight: 70 kg
Citizenship: Filipino Religion: Roman Catholic
Language Spoken/Written: Filipino and English
Parents: Ramil R. Nicolas and Almira R. Nicolas
Member (2012-2013)
Junior Marketing Association – College of the
Immaculate Conception
WORD OF MOUSE: The Power of Viral Marketing
Bren Z. Guiao Convention Center,
San Fernando Pampanga
November 26, 2011
MADWORLD 3D
SMX Convention Center, Pasay City
January 28, 2012
Marketing Mash up: Hybrid for the New Breed
MOA Arena, SM Mall of Asia Grounds, Pasay City
July 31, 2012
MARKETING CROSSOVER: part I
Philippine Carabao Center, Munoz, Nueva Ecija
August 25, 2012
Mr. Gregorio G. Borja III, MBA
Moderator JMA-CIC
Ma. Blesilda H. Agapito M.P.M., Ll.
Dean, Institute of Higher Studies
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