Customer Service Security

SUMMARY

Reliable and professional doorman with exceptional guest services skills and twenty-six years relevant work experience seeking position as Doorman/Concierge.

Qualifications

Strong independent worker with minimal or no supervision required

Friendly and positive with strong interpersonal skills

Strong knowledge of NYC Area and Local Attractions

Excellent verbal, written communication, and organizational skills

Exceptional phone manners with strong ability to transfer callers to the requested party

Strict confidentiality and situational sensitivity

Stella customer service skills and ability to interact with diverse populations

Strong ability to serve as liaison between residents and guest of building

Strong ability to work in team environment with a cooperative spirit

Strong ability to prioritize and handle emergencies

Punctual, dependent, and reliable

Flexible scheduling and available nights and or weekends

Strong ability to ensure building security at all times

Strong ability to manage incoming package deliveries

EXPERIENCE

Doorman, Waterside Plaza Management LLC, NY 2/1988-12/2014

Responsible for ensuring building security and tenant safety, maintained quest registration logs, conducted identification check, announced incoming visitors to tenants via security phone lines

Greeted and provided package and luggage assistance services, opening doors, and hailing taxi cabs for tenants.

Answer lobby calls and direct calls to proper parties

Monitored building security and surveillance cameras

Secured and dispensed tenant keys upon request

Provide tenants, employees, and guests with assistance and guidance as needed

Front Desk Attendant, British International School, NY 8/2011-2014

Responsible for school package receipt and distribution

Ensured incoming guests were registered and screened for identification

Provided destination directive assistance to visitors, guests, and parents

May 18, 2015

645 Ocean Avenue Apt. A3

Brooklyn, NY 11226

(H) 718-***-****

(C) 347-***-****

*****************@*****.***

Dear Sir/Madam,

I am interested in serving your company as a Doorman/Concierge services provider. I sincerely believe that my extensive work history, pleasant personality, and team player spirit make me a great asset for your organization.

In my previous employment capacities I was able to learn quickly the policies and procedures that ensured the safety of employees, tenants and their guests, as well as incoming visitors to building facilities. I strongly believe that professionalism is one of those attributes that increases a company's positive profile. For that reason I always ensure that tenants, visitors, and fellow coworkers are all greeted pleasantly and with respect. I love working with people from diverse cultures and genders. Adapting to high energy environments is another one of my strong abilities.

Enclosed, please find my resume for your review. I would greatly appreciate if you would call me to schedule an interview to discuss my qualifications in servicing your company.

Thank you for taking a moment to read my letter and I look forward to speaking with you soon.

Respectfully yours,

Charles Richard

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