Customer Service Manager

William C. Beamish

*********@*****.*** www.linkedin.com/in/wcbeamish/ (C) 864-***-****

SUMMARY

High-energy, self-driven HR leader experienced in authoring, developing, and executing HR policies and procedures in both start-up or established organizations.

PROFESSIONAL EXPERIENCE

World Wireless, LLC-Greenville, SC March 2015-Present

A Cricket Wireless authorized dealer, World Wireless, LLC is a start-up founded in October 2014. Currently, World Wireless has 26 retail locations across 7 states with an aggressive growth plan to reach over 50 locations in 9 states by year-end.

HR Lead/Generalist-

Responsible for the development, implementation and execution of numerous HR programs and procedures to include: Payroll,

Recruiting, Hiring, On-Boarding, Off-Boarding, Succession Planning, Employee Engagement, Training and Benefits.

Developed the company’s recruiting program which included: direct negotiation with online job board vendors, authoring interview guides for multiple positions, providing interview training and guidance for managers aimed at ensuring EEOC compliance during the hiring process, and the development of the “Always Be Recruiting” program focused on engaging passive candidates for employment opportunities with the company. Company headcount has grown from 38 to over 120 during this period.

Administered payroll utilizing ADP and Paycom.

Worked with leadership to determine a large company reorganization resulting in cutting $310K in annual salary while minimally impacting operations.

Managed the HRIS system.

Developed Employee Engagement programs which reduced attrition from 38% to 22% in 3 months.

Spearheaded the E-Verify program, bringing the company to 100% compliance.

Provided guidance to area and store managers regarding proper documentation of discipline for employees which has resulted in zero unemployment claims being substantiated for payment by state agencies.

Conducted research to provide guidance for the Executive Leadership Team in numerous matters regarding discipline and policies to ensure that the company remained compliant with FSLA, DOL, EEOC as well as individual state employment laws.

Participated in formal investigations related to gross employee misconduct.

Authored portions of the Employee Handbook after referencing state laws regarding numerous employee rights.

PinPoint Solutions - Greenville, SC September 2012 – March 2015

With 20 recruiters nationwide, PinPoint Solutions offers executive recruiting solutions as well as long-term recruiting support for a number of organizations represented on the Forbes 100 list

Project Recruiting Manager – March 2013-September 2014

Managed the recruiting effort for a $1 billion manufacturer and distributor of building products throughout the US and Canada. Clients include: 38 distribution sites, 17 finishing / processing sites, 3 manufacturing plants, and the corporate center.

2013 year end metrics

o46 hires

o39 days-to-fill average

Project Recruiter – January 2013-February 2013

Provide recruiting support for a local automotive OEM for their maintenance/engineering team in support of a new production line.

Sourced and screened a confidential search that yielded 7 offers.

Executive Recruiter – September 2012-December 2012 & October 2014-March 2015

Provide recruiting support on a number of searches in HR, Engineering, and Manufacturing Operations.

Verizon Wireless – Greer, SC June 2011-August 2012

National provider of wireless communication services to include telephone and internet devices. On the leading edge of technology, Verizon offers its customers a wide ranging device lineup with multiple operating systems and technology platforms.

Retail Sales Representative- May 2011-August 2012

Provide both small businesses and personal consumers with support pertaining to their communication needs. Working in a corporate owned retail outlet, I would provide technical support, account management, and sales service for a number of devices and accessories.

Successfully attained sales goals 13 of 15 months

Hand-picked by store management to lead customer training seminars on Apple devices

Verizon Wireless (Through Robert Half, Int’l) – Greenville, SC August 2010 – May 2011

Talent Finder – August 2010-May 2011

Responsible for the sourcing, screening, and assessment of customer service representatives and technical support coordinators in a

call center environment. I would also align as a business partner with hiring managers, providing strategic input regarding candidate

generation based on corporate metrics.

Successfully filled 11 of 13 training classes while maintaining the company’s metrics.

Worked with hiring managers and HR to devise better candidate flow to reduce time-to-hire metric.

Helped to brand Verizon Wireless as the “Employer of Choice” through multiple job fairs and college events.

Walmart – Simpsonville, SC March 2010-July 2010

Global discount retailer of general merchandise and grocery items headquartered in Bentonville, Arkansas.

Overnight Support Manager

Provide leadership to a team of 25 overnight stockers in the receipt, inventory, processing, and stocking of goods.

Integral member of the successful remodel of the Simpsonville, SC store. Strategically ensured that the stocking efforts worked around the remodeling teams without sacrifice to customer convenience.

Member of interview panel for night shift stockers and back room associates.

Worked with team leaders in the development of under-performing associates become stronger team members.

Provided coaching to team members.

Worked with HR in ensuring that documentation of coaching conversations were consistent with corporate policy.

United States Navy – Greenville, SC (final duty station) November 1989-February 2010

HR Manager – January 1996-February 2010

Awarded 8 Navy and Marine Corps Achievement Medals for superior performance in recruiting efforts.

Hand selected to lead multiple failing recruiting teams in their support of the manpower needs of the Navy.

Trained, mentored, and coached new recruiters and those with poor performance.

Championed a referral program that resulted in 40% new accessions.

Volunteered to be part of the retention team to minimize end-of-contract attrition.

Developed onboarding program for Non-Prior Service Sailor’s aimed at acclimating them to the US Navy policies.

Worked cross-functionally with payroll and benefits to ensure new accessions transitioned smoothly into the command.

Collected, processed, and submitted candidate’s background information for security clearances.

Provided career counseling aimed at matching the needs-of-the-Navy with a Sailor’s career ambitions.

Education

SOUTHERN WESLYAN UNIVERSITY Central, SC

Bachelor of Science Business Management

HRIS/CRM Software Programs:

People Soft, SAP, Avature, Sendouts, PayCom, ADP

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