Customer Service Field

Oscar Solorzano

Fontana Ca.

Cell: 909-***-****

********@*****.***

Field Service Technician with a solid background in electronics, mechanical, and HVAC systems.

PROFESSIONAL EXPERIENCE

Good Cents Solutions-Rancho Cucamonga, Ca. April 2009 – December 2015

Senior Field Service Technician:

• Integrate load-control components with commercial energy management systems.

• Perform necessary repairs on HVAC systems including both electrical and mechanical components in various weather conditions

• Involved in the research and development of new energy management equipment installation procedures to ensure the safety of field service technicians.

• Participate in the recruiting and training of new hires.

• Investigate damage claims and expedite special priority work orders by assigning them accordingly to make necessary repairs.

• Assigned to various multi-million dollar energy management projects on county and state funded job sites as project lead in order to meet completion requirements.

• Use electronic test equipment; digital multi-meter, infrared testers, radio frequency scanners and emitters.

• Traveled nationally to assist company with other projects.

Honeywell Building Solutions-El Segundo, Ca. June 2006 - March 2009

Senior Field Service Technician:

• Installed and upgrade demand response equipment on residential and commercial HVAC systems.

• Exceeded planned installation and service requirements for utility sponsored demand response program.

• Participate in the training and recruiting of new field technicians.

• Investigate field related damage claims and provide administrative support.

• On-call customer service, technical support and trouble-shoot for program subscribers.

Ultra-Safe Norco, Ca. November 2004 - May 2006

Lead Field Service Technician:

• Operation and cost analysis for contractors, forecast daily and weekly workloads to meet project deadlines.

• Assisted in the development and implementation of safe installation procedures for various projects.

• Intrepid schematics to assist with the installation of new fire and security alarm equipment.

• Access control systems, networking and PLC trouble-shooting.

• Assist with PLC programming.

SKILLS & QUALIFICATIONS

• Bilingual

• Twelve years customer service

• Eleven years field service

• Proficient in Microsoft Office Tools

• Project Management Experience

• PLC course work

EDUCATION

Masters of Business Management

University of Phoenix San Bernardino, Ca.

Anticipated Graduation: Nov. 2016

Bachelor of Science in Automated Manufacturing Technology

ITT Technical Institute West Covina, Ca.

Graduated: Sept. 2003

Contact this candidate