Customer Service Representative

Ramona L. Dennis

***** ********** **.

Norwalk, California 90650

H: 562-***-**** C: 562-***-****

**********@***.***

Education

Cerritos College – Associate of Arts Degree

Major: Business Administration

Downey Adult School – Professional License

Major: Pharmacy Technician

Larson Training Center – Certificate of Completion

Medical Claims Processing

Work Experience

New Beginning Human Services – Receptionist/Clerk 02/2015 – Present

Responsible for maintaining patient confidentiality according to HIPAA rules and regulations in regards to patients with mental illness; data entry with accuracy; assist with intake of new patients; making appointments; copying and filing documents and records; answer and screen telephone calls; check eligibility, and cash handling.

Delta Sigma Theta Sorority, Inc. – Registration Clerk/Cashier 07/2014 – 07/2014

Responsible for greeting incoming members, distributing registration and conference materials, answering member queries, entering data regarding registration and/or member information, and processing of registration payments.

ABC Unified School District – Substitute Clerical Assistant/PT 06/2010 – 04/2015

Responsible for performing routine clerical duties with respect and courtesy; answered and screened calls, greeted visitors, distributed mail, filed and copied records, and input student attendance/cumulative data into computer.

United Healthcare Group – Pharmacy Technician 12/2006 – 08/2007

Responsible for entering prescriptions and verifying confidential patient information with integrity and accuracy, processed prescriptions from intake to completion, and resolved any issues or complaints.

Pacific Bell Telephone Company – Customer Service Representative 05/1983 – 11/2002

Assisted both new and existing customers in securing products and services that met their business needs, researched and resolved complex service and billing issues, and collected payments for business customers.

Skills and Qualifications

• Extensive Customer Service and Clerical abilities

• Advanced typing and word processing (words per minute: 45)

• Attention to detail, problem solving and time management coordination

• Efficient organizational and multi-tasking ability

• Effective verbal and written communication skills

• Ability to effectively research and engage customers to maximize their interaction experience

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