Manager General
Resume:
Ziyad Abdi
Assistant
Manager
Career Objective
An inspirational leader who is hungry to learn and keen to develop his career further. Ziyad has the ability and determination to succeed in any business environment. He can bring fresh ideas, new perspectives, a diversity of experiences, and a great dedication He is always committed to achieving operational goals, standards, and business targets. Mr. Abdi is currently looking for the opportunity to develop in Personal Summary
An insightful, self-motivated, talented and
Ziyad has a vibrant and energetic approach to
service standards & profit. Mr. Abdi has a strong
make a real and measurable difference in
on-the-job training to start his contractual obligation management experiences in the past
Areas of Expertise
Managerial • Ensuring that all work is carried out to the highest standards.
• Ability to leading teams and working with external bodies.
• Developing and motivating teams to do better.
• Always driving for continues improvement of performance.
• Ability to handle and sort out emergency situations as they rise.
• Ability to despotize in a manger’s absence.
• Ability to collaborate with diverse business units to execute initiatives. Personal • Having a hands
• Approachable with a friendly outgoing personality.
• Extensive computer skills. (Word, Excel,
• Trustworthy and able to work in total confidence.
• Willingness to
• Logical, passionate and determined when approaching problems.
• Strapping winning mentality, proactive and good at 619 F M.Lerma St.
New Zaniga
Mandaluyong City
T: 006*-**-***-*** 53
E: *********@*******.***
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who is hungry to learn and keen to develop his career further. Ziyad has the ability and determination to succeed in any business environment. He can bring fresh ideas, new perspectives, a diversity of experiences, and a great dedication of service to any company that he joins. committed to achieving operational goals, standards, and business targets. Mr. Abdi is currently looking for the opportunity to develop in a variety of challenging roles. talented and effective communicator with a pleasant/ energetic approach to work and is committed to the development and growth of profit. Mr. Abdi has a strong work ethic, a keen eye to detail al and measurable difference in any company that he works for. Ziyad contractual obligations in a flash as his extensive supervisory a anagement experiences in the past makes him an ideal candidate to any role Ensuring that all work is carried out to the highest standards. Ability to leading teams and working with external bodies. Developing and motivating teams to do better.
Always driving for continues improvement of performance. Ability to handle and sort out emergency situations as they rise. Ability to despotize in a manger’s absence.
Ability to collaborate with diverse business units to execute initiatives. Having a hands-on attitude to all work related and managerial issues. Approachable with a friendly outgoing personality. Extensive computer skills. (Word, Excel, PowerPoint, Outlook, Visio) Trustworthy and able to work in total confidence.
Willingness to acquire new skills and learn fast.
Logical, passionate and determined when approaching problems. Strapping winning mentality, proactive and good at 619 F M.Lerma St.
New Zaniga
Mandaluyong City
*********@*******.***
ph.linkedin.com/in/
who is hungry to learn and keen to develop his career further. Ziyad has the ability and determination to succeed in any business environment. He can bring fresh ideas, new service to any company that he joins.
committed to achieving operational goals, standards, and business targets. Mr. Abdi is variety of challenging roles.
pleasant/friendly personality.
is committed to the development and growth of
keen eye to detail and a genuine desire to
. Ziyad is geared up to undertake
extensive supervisory and junior
role meeting his talents.
Ensuring that all work is carried out to the highest standards. Ability to leading teams and working with external bodies. Always driving for continues improvement of performance. Ability to handle and sort out emergency situations as they rise. Ability to collaborate with diverse business units to execute initiatives. on attitude to all work related and managerial issues. Approachable with a friendly outgoing personality. PowerPoint, Outlook, Visio)
Trustworthy and able to work in total confidence.
Logical, passionate and determined when approaching problems. Strapping winning mentality, proactive and good at multi-tasking. ph.linkedin.com/in/ziyadabdi
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Key Competencies:
Ziyad has a demonstrated willingness to engage in professional activities in order to develop and improve new and current skills to adapt to the evolving needs of any business.
A Positive & energetic individual with a Can-Do attitude and the ability to work under pressure.
Ability to work effectively in a fast-paced environment and complete projects ahead of deadlines.
Capable of understanding detailed business process and procedures.
Ability to undertake project work and achieve pre-determined goals/targets.
Excellent time management and organizational skills.
Ability to work effectively as a team member in a multi-cultural environment.
Able to build a working atmosphere that has energy, vitality and fun.
Effective communicator with good inter-personal skills and problem solving abilities.
Ability to Organize, book and minute meetings as required.
High proficiency in using Computers and MS Office products.
An accurate touch typist. [45 WPM in Arabic – 50 WPM in English].
Fluency in both languages English & Arabic (Reading, Speaking and Writing). Career History
Speed Line Décor Works Co. LLC Abu Dhabi, UAE
Assistant Manager (Partner) March 2014 to April 2015 Responsible for day-to-day general operations of the company and for assisting the general manager in whatever tasks assigned for the growth of the business, including (but not limited to): -
Assist General Manager in the planning and achievement of all work related duties.
Working with the General Manager to improve operations, sales and profitability.
Assisting customers with their questions, problems and complaints.
Keeping accurate statistical information and information records.
Deputize in the absence of the General Manager from the office or work sites.
Cultivate a positive and hazard free working environment for all staff to work in.
Ensure that all Health & Safety guidelines and procedures are maintained and implemented.
Proactively building, developing and maintaining relationships with all staff members.
Organize work schedules to meet deadlines, by arranging shifts and appoint contracted labors.
Ensuring that all equipment are used correctly and maintained/cleaned properly. Business Regulatory Compliance - Establish & Enforce Policies & Procedures Due Diligence - Team Leadership & Training - Legal Document Administration Page 3 of 6
Al Mareina Audio & Video Establishment Abu Dhabi, UAE Assistant Manager Dec 2010 to March 2014
Duties and Competencies involved: -
Setting establishment objectives, work schedules, budgets, policies, and procedures.
Work closely with General Manager to drive a customer-focused sales strategy.
Maximizing occupancy at best rates by using up-selling techniques to promote studio facility.
Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
Dealing with any inquiries and complaints and monitoring customer service.
Maintain data by defining procedures for retention, protection, retrieval and disposal of records.
Accomplishes project results by coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; updating studio & establishment procedures.
Using spreadsheet applications to record sales figures, for data analysis and forward planning.
Conduct monthly performance meetings with General Manager. Abu Dhabi Commercial Bank - Compliance Division (Head Office) Abu Dhabi, UAE AML/Compliance Officer Oct 2007 to Nov 2010
Duties and Competencies involved: -
Managing daily alerts generated by the AML System among all customers’ segments.
Review, investigate and process suspicious transactions flagged by the AML System.
Review and investigate any suspicions raised by colleagues, branches or respective departments.
Review accounts’ opening documentation for irregularities or anomalies related to KYC.
Review other departments’ circulars, procedures & policies prior to circulation/release.
Constantly reviewing new and amended/updated regulations in addition to new field trends or best practices to ensure awareness and compliance by the concerned business division.
Ensure that the business complies with new/amended regulations, mainly by updating their policies & business procedures in line with regulatory requirements and best business standards.
Assist Head of Compliance in developing bank-wide compliance & AML strategies (including policies, procedures & adequate systems).
Identify compliance deficiencies along with corrective action plans to ensure that the identified business deficiencies are handled and closed to mitigate any future or potential risk.
Draft and file Suspicious Transaction Reports to the Anti-Money Laundering & Suspicious Cases Unit at the Central Bank of the UAE.
Periodic reviews of reported customers’ accounts in addition to ensuring that Enhanced Due Diligence is applied to reported customers’ documentation or file mandates.
Manage correspondence with external parties (e.g.: formal written instructions received from CBUAE, UAE Courts & Police GHQ) and AML questionnaires received from Correspondent Banks.
Provide Compliance, AML and KYC Training to front-office staff. Page 4 of 6
Provide and develop training materials (AML, KYC and Compliance related) to enhance general AML and Compliance awareness within the organization.
Manage Junior Compliance Officers by guiding day-to-day activities, providing regular informal advice and suggesting areas for improvement.
Provide assistance to compliance managers in performing day-to-day activities in other areas of
'pure' compliance when needed and support them on answering any received advisory requests.
Report suspicious/fraud cases (in excess of AED 100k) to the Anti-Money Laundering & Suspicious Cases Unit in the Central Bank of the UAE. Abu Dhabi Commercial Bank - Operations Division (Head Office) Abu Dhabi, UAE Liaison Officer (Central Bank of the UAE & Government Entities) Dec 2005 to Oct 2007 Duties and Competencies involved: -
Acting as a focal point of contact on behalf of the bank, mainly by handling all queries/instructions received from higher or governmental authorities in the UAE.
Process and respond to all official letters and notices received from CBUAE, UAE Courts, and Police General Head Quarters in addition to various government entities.
Log, track and ensure that appropriate action is taken by the designated departments or branches.
Maintain e-registers of incoming/outgoing correspondences for audit trail and ease of reference.
Interact with walk-in government officials and handle any queries or complaints.
Block/Un-Block and add memo narrations to certain accounts as per instructions received.
Ensure that actions or follow-up from Branches are received within two working days.
Draft and compose bilingual internal routine memos and circulars.
Organize and maintain an electronic archival system for audit and future references.
Seek advice of Bank’s lawyer for legal opinion, whenever necessary.
Take dictation in order to draft correspondence to internal as well as external parties.
Coordinate with the Collection/Liabilities when processing customers’ inheritance accounts.
Address discrepancies with other departments to ensure accurate handling of court instructions.
Circulate instructional/informative circulars received from CBUAE and ensure that the designated departments’ procedures are well updated accordingly in a timely manner.
Generate monthly MIS reports in addition to weekly KPI reports to management. Abu Dhabi Commercial Bank - Central Processing Department Abu Dhabi, UAE Account Opening Officer April 2005 to Dec 2005
Duties and Competencies involved: -
Opening all types of retail and business accounts using (Flexcube™ & OminyFlow™) Systems.
Placing system orders for the issuance of cheque books, ATM Cards, printed statement of account.
Scanning customers’ signature in addition to adding specialized accounts’ operating instructions.
Reviewing account opening forms processed at branch level for rectifications of errors.
Ensure that the quality of received documents consisting of customers’ data are adequate and in accordance to the relevant procedures.
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Update/amend customers’ information in (Flexcube™) system as appropriate.
Retrieve online requests from branches through (OmniFlow™) using Workflow Management System to ensure that all requests are carried out and added to core banking system.
Generate daily reports of newly opened accounts to branches and higher management.
Checking the comprehensiveness of forms and accurate data-entry of information in bank’s form.
Scrutinize and report account opening errors generated by branches at front office level, and generate a detailed error report to the respective branch managers’ attention.
Prepare a list of short fall documentation to all branch managers, ensuring complete required documents are submitted in accordance to bank’s account opening policy.
Provide training and orientation to new joiners.
Generate and forward reports of processed Debit Cards & Cheque books to the Card Centre.
Communicate & counter all verbal queries received from branches and other departments.
Handling all e-mail queries received from branches and respective departments. Bin Aqeel General Maintenance Establishment Abu Dhabi, UAE Executive Secretary Jun 1999 to Aug 2004
Duties: -
Managing the day-to-day operations of the office.
Handle and distribute incoming and outgoing mail.
Greet persons entering the office, determine nature/purpose of visit and escort to destination.
Open, read, and prepare answers to routine correspondence.
Manage records & files of trade licenses, lease agreement, vendor contracts as a central holder of such information for the Establishment.
Ensure that information is collated, updated and disseminated to relevant groups as necessary.
Document and communicate all guest requests/complaints to appropriate personnel.
Prepare letters, memos, and other documents using word processing & spreadsheet applications.
Operate standard office equipment such as telephone, typewriter, fax, photocopier & peripherals.
Assist with financial administration by coordinating and maintaining records of office inventory.
Assist with office stationery ordering, stock control, distribution and chasing of supplies.
Create and maintain computer & paper based filing system of records, reports, documents, etc. Thoura Typing Bureau Abu Dhabi, UAE
Typist (General) Sept 1998 to Jun 1999
Duties: -
Typing and arranging all labor & immigration documents in English and Arabic bilingually.
Corresponds with clients through phone to follow up on pertinent information.
Answering the telephone and handle all walk-in customer inquiries.
Copy typing involving work from hand written, printed/typed documents plus audio typing.
Using office equipment like photocopier machines, faxes and typewriters. Page 6 of 6
Academic Qualifications
University of Dublin, California – USA May 2007
Associate of Science (Business Administration)
Oasis Computer Institute, Abu Dhabi – UAE Feb 1998
Computer Training Course (Windows OS, MS Word, MS Excel, MS Access) Al Mutanabi Secondary School, Abu Dhabi – UAE July 1997
High School Degree
Professional Training
ACAMS Jan 2009
Certificate of Participation - 2nd Annual ACAMS Conference BANKER’S ACADEMY Feb 2009
Certificate of Achievement - AML Overview of the UAE COMPLINET Feb 2009
Certificate of Competence - AML Global, the Spirit of Compliance Personal Details
Date of Birth : October 15, 1979
Place of Birth : Abu Dhabi, United Arab Emirates
Nationality : Somali
Marital Status : Married
Religion : Roman Catholic
Height : 188cm
Current Visa Status : Asylum Seeker/Refugee Visa (Registered with UN/DOJ) Interests : Music, reading and traveling
References
Available on request.
Contact this candidate