Office Manager/Bookeeper/Accounting Assistant

Chantal Lambert

*** - *** ***** **., *********** ON M1L 1T4 C: 647-***-**** – **************@****.**

Objective

Graduating from CDI College in December 2015, with a diploma in Accounting and Payroll, PCP certification is actively in progress with completion of educational requirements. With ten plus years’ experience in management and administration, I am actively searching for a permanent position within a larger finance and payroll department to further my knowledge and challenge me. I am adaptable to customized systems and prepared to embrace continuous education.

Education, 2015

CDI College - Accounting And Payroll Administration

CDI College – Payroll Compliance Legislation

CDI College – Proficiency in Excel, Word, Outlook

CDI College – Sage 50 and QuickBooks, payroll software

CDI College - Bookkeeping Level 1 & Level 2

GED - High School Equivalency Certificate - 2012

Customer Service Certificate - University Settlement - 2011

Skills & Abilities

Dedicated, Determined, Dependable and Loyal

Excellent with numbers, A/P, A/R and financial statements

General Ledger, Journal entries and reconciliation

CRA, WSIB remittance and year end

Proficient with various Data Management Systems - Oracle

Superior organizational skills and attention to detail

Data input typing skills of up to 40 wpm

Efficient with server problems and technical support

Experienced with a high volume of inbound calls

Supervised a daily shift of up to twenty telephone representatives

Accomplishments

Promoted to Lead Telephone Representative within a short period of time and given additional responsibilities including opening the office, setting up stations and computers, training new staff members and managing any concerns that may arise

Trained in a variety of roles including office management, dispatch and telephone representative

Assisted in increased productivity by providing a positive atmosphere for the fellow team members

Employee of the month in March 2013

Chantal Lambert

306 - 650 Dawes rd., Scarborough ON M1L 1T4 C: 647-***-**** **************@****.**

Experience

Lead Telephone Representative Recycling Rewards 2012-2015 Toronto ON

Answered a high volume of inbound calls and provided information regarding the company's various services

Check phone messages regularly and respond in a timely manner

Opened and closed call center on weekends and supervised TR's

Set up the server and DMS systems daily

Managed scheduling and responded to questions/concerns/issues from TR's

Update management regarding issues with TR's and or IT problems with any of call center computers which could not be resolved

Provided excellent customer service by responding to customer concerns and or irate customers

Created a close customer relationship to ensure their satisfaction and loyalty

Demonstrated excellent interpersonal ability with clients and employees

Led a team of customer service representatives to increase call center productivity

Trained on a variety of roles within the company including dispatch

Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations

Trained staff on how to improve customer interactions

Provided cross training to other staff members

SG Custom Tile and Stone - A/P, A/R & Administration 2005 -2012

Invoices, Banking and Reconciliation

Administration duties in small office

CRA, WSIB remittance and year end

Electronic mail and spreadsheets

Prepare financial statements

Experience with estimates

References available upon request

Contact this candidate