Customer Service Assistant

Cyntoria Price

*** ************ **

Brandon, MS *9047

**********@*****.*** - 769-***-****

I am seeking a rewarding and challenging Career in the Customer Service, where I'm able to exercise the skills I have obtained through previous educational and job experience. I am eager to learn and ready to start a career where I can benefit my employer.

Education:

*Northwest Rankin High School- Graduated May 17, 2012

*Hinds Community College- Attended from February 2014- Still Attending

*Certified Nursing Assistant- Licenses number: A073616 Expiration Date: 12/2015

WORK EXPERIENCE

*SilverScript Insurance Agent

Xerox - September 2015 to current

-insurance enrollment

-insurance claims

-insurance verification

-medication distribute

-prescription verification

-provider follow ups

*Technical Support

Xfinity Comcast- Madison, MS May 2015 to September 2015

-answering incoming calls regarding technical questions

and problem resolution related to Comcast products as well as customer

equipment.

-Handles billing overflow calls.

-Works to minimize and/or reduce truck rolls.

-Offers Comcast products and services to meet

customer needs.

-Exercises sound judgment within the scope of their

empowerment, and acts in the best interest of both the customer and

company.

*Patient Care Technician

Baptist Hospital- Jackson, MS January 2015 to Current

-ACHS Finger Stick (Sugar)

-Recording vital signs, height, weight, input output, collect and test specimens

-Report and record patient’s condition and patient treatments

-Assist patients with their mobility, turn and positioning, do range of motion exercises, transferring patients to and from wheelchair, assist with ambulation

*Clinical Assistant

Southern HealthCare – Flowood, MS September 2014 to January 2015

-Maintained basic office work, check-in and check-out patients

-Record patients' medical history, vital statistics, or information such as test results in medical records

-Interview patients to obtain medical information and measure their vital signs, weight, and height

*Certified Nursing Assistant

Total Health Care Home Health- Greenwood, MS – October 2013 to August 2014

-Home Health agency- traveled to needing families

-Basic CNA duties: cleaning, hygiene needs, cooking, repositioning, the different ADLs

-Grocery and house supply shopping

*Cashier

Pizza Hut- Ridgeland, MS- March 2014 - September 2014

-Ensure each customer receives outstanding service by mystery shop standards

-Greet customers as they enter the store

-Answer phone calls

-Tactfully and pleasantly deal with customers

-Maintain awareness of all promotions and advertisements

-Accurately and efficiently ring on registers and maintain all cash at registers

-Maintain orderly appearance of register area and supplies stocked

-Perform other tasks as assigned from time to time by store management

*Mental Health Technician

Mississippi State Hospital - Pearl, MS - August 2013 to January 2014

-Handled activities of the residents and supervised areas for evidence of forbidden activities

-Provide information or refer individuals to public or private agencies or community services for assistance

*Cashier/Cook

Little Ceasars- Jackson, MS- October 2012 - June 2013

-Receive payment by cash, check, credit cards, vouchers, or automatic debits

-Issue receipts, refunds, credits, or change due to customers

-Assist customers by providing information and resolving their complaints

-Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

-Upsale on new products

-Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners

-Greet customers entering establishments

-Answer customers' questions, and provide information on procedures or policies.

*Front Desk Clerk

Center for Family Life Medical Center- Jackson, MS - August 2010 to July 2012

-Operate telephone switchboard

-Schedule, Reschedule and confirm appointments, or obtain details of complaints

-Confirmed Health Insurance, Patient Check In-Out

-Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

*Cashier

McDonalds- Ridgeland, MS - May 2010 - September 2012

-Greet the customers entering into organization

-Handling all the cash transaction of an organization

-Receive payment by cash, cheques, credit card etc}

-Checking daily cash accounts

-Upsales on new products

-Guiding and solving queries of customer

-Providing training and assistance to new joined cashier

-Maintaining monthly, weekly and daily report of transactions

Skills:

Microsoft Works, Word Processor, Microsoft Office, PowerPoint, Excel, Database, Spreadsheet, Excellent verbal and written communication skills, 25-30 wpm, excellent knowledge to the 10 keys

Professional References- *jodvan Johnson 601-***-****

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