Customer Service Sales
Resume:
Tawana Williamson
Madison, AL 35756
********@*****.***
OBJECTIVE
Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.
EXPERIENCE
Branch Manager
January 2015-Present
Woodforest National Bank, Decatur, AL
Manages branch personnel including training, mentoring and development; monitoring, evaluating and coaching performance; and staffing, scheduling, prioritizing, and delegating work assignments.
Creates, drives, monitors and reports progress on branch objectives, standards and goals; develops and implements process and performance improvement solutions when gaps are identified.
Oversees day to day operations of the branch; provides guidance and participates in daily operational and sales activities to achieve customer service and business growth objectives
Professionally and actively represents the Bank in the Community by strategically participating on boards and committees, partnering with charitable organizations, coordinating and teaching financial literacy and attending local professional networking groups
Branch Retail Executive
May 2011-October 2013
BBVA Compass, Huntsville, AL
Responsible for management and coaching of the sales, service and operational activities of banking center personnel
Maintains an exceptional level of customer service while maximizing sales in deposits, loans, insurance and investment product sales inside and outside the assigned portfolio.
Monitoring and maintaining profits and losses for the banking center by building and retaining relationships with all customers.
Ensuring all aspects of bank operations are in compliance with all applicable state and Federal laws, regulations and bank policies and procedures
Branch Manager
November 2009-May 2011
Wells Fargo Bank/Wachovia, Huntsville, AL
Responsible for the overall success of the store team and serve as the face of Wells Fargo in the community.
Possess in-depth knowledge about products and systems, model behavior, coach the team to success, and use initiative and good judgment to manage the store’s budget and lead the store to achieve projected results.
Willing to support the Service Manager and can observe, coach, and provide feedback to the service team.
Hiring, coaching, training, and developing all store team members to achieve consistently high performance objectives.
Service Banker
Dec 2006-Nov 2009
Wachovia Bank, Huntsville, AL
Sell retail banking products and services to customers and prospects
Manages customer portfolio, services relationships and cross-sells all products and services.
Provides broad base of financial and credit services with the goals of acquiring 100% of the customers' business.
Develops and maintains relationships with Wells Fargo partners to maximize sales opportunities and achieve minimum sales standards.
Uses profiling analysis tools to identify cross sell opportunities and makes outbound sales calls typically by phone to increase product per customer ratio.
EDUCATION
Calhoun Community College
2013-2015
Some College Hours completed (45 semester hours)
ACTIVITIES
Board Member for Morgan County Habitat for Humanity, Volunteered for Big Brother Big Sister, Provided financial literacy at Huntsville City Schools and Decatur City Schools
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