Customer Service Manager

Lisa Marie Erickson

Vancouver, Washington ***** 360-***-**** ***************@***.***

Summary of Qualifications

Customer service

Leadership

Manufacturing

Quality control

Marketing

Sales

Operations

Finance

Human resources

Core Competencies

Speaking

Writing

Training

Book keeping

Management

Time Management

Judgment and Decision Making

Active Learning

Quality Control

Professional Experience

Fork lift Operator /Assembly Line Operator

1998 - 2011

Crown Cork and Seal

Vancouver, WA

Operating small and medium sized Hyster forklift to maneuver pallets for loading and unloading freight trucks.

Worked assemble lines assuring efficient production.

Adherence work safety rules.

Maintained quality of product.

Operated using tools and technical equipment in an efficient way.

Made sure that materials and time were not wasted and met the desired targets.

Adjusted/fixed line machines including trouble shooting.

Trained new hires on line.

Trained new janitors.

Manager, Team Lead, Trainer

1989 - 1998

Burgerville

Vancouver, WA

Operational management: organized stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security;

Financial management: planning and working to budgets, maximized profits and achieved sales targets set by head office, administered payrolls.

Recruited new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and rotas;

Worked to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations;

Ensured high standards of customer service are maintained;

Implemented and instilled in teams, company policies, procedures, ethics, etc;

Handled customer complaints and queries;

Implemented branded promotional campaigns from head office, including the handling of point of sale promotional materials.

Prepared reports and other performance analysis documentation;

Reported to and attended regular meetings with area managers or head office representatives;

Established relationships with the local community and undertook activities that comply with the company's corporate social responsibility programmes.

Advanced from employee to team lead and then manager.

Education & Training

High School

Mountain View High School

Vancouver, WA

Selected Awards & Accomplishments

Fork lift Operator /Assembly Line Operator

1998 - 2011

Crown Cork and Seal

Vancouver, WA

Stepped in and stopped assembly line when trainee placed foreign object in can thereby the company fines and shipment/product recall.

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