Customer Service Human Resources
Resume:
Donna Umpleby pg. *
Donna Umpleby
Oshawa, ON
************@*****.***
Human Resource Manager
HIGHLIGHTS OF QUALIFICATIONS
** ***** *********** ***** ******** generalist experience
Honour’s Diploma in Business – Human Resources Management
Manufacturing, warehousing and assembly line experience
Working knowledge of HR policies, procedures, laws and legislature to make effective, tough decisions
Flexible to work at various locations including travel to the U.S. if required
Proficient computer skills: MS Office, Outlook, Word, Excel, Power Point, Prezi, Publisher, Kronos, PeopleSoft, Visio, QuickBooks and Sage 50
RELEVANT WORK EXPERIENCE
Human Resources and Administrator – part time
Alex McGregor IDA Pharmacy, Bowmanville, ON 2014 – 2015
Created new Policy Statement, and Policy and Procedures Guidelines handbook, including Employment and Pay Equity Policy, Employment Equity, Employment Standards Act, MOL, and OH&S Act
Manage all accounts receivable/payable, process all monthly customer statements
Self – motivated to create employee training manuals and revise job descriptions, creating a direct link to a decrease in employee turn-over rates and an increase in employee engagement
Conduct candidate screening, initial interviews and onboard training for all new hires
Benchmarked compensation package; reducing wage gaps to solidify being a leader in the pharmaceutical market and attracting top talent
Manage staff scheduling reducing gaps in service and manage all cross-training and mentoring of new employees
Responsible for WSIB reporting and year-end reconciliation; was integral to updating company’s year-end reconciliation reports to reduce monthly penalties
Implemented new Health and Safety protocols and created M.S.D.S record binder, volunteered to be the site Health & Safety officer
Customer service and problem solving on account issues, superior conflict resolution skills
Manage all conflict resolution between staff members and made strides in changing the workplace to a positive learning culture
Instrumental in creating a better line of communication between staff and management, saw immediate results in a higher performance team; increased positivity and engagement
Advise executives on conflicts with policies, hiring and staffing protocols, wages gaps and yearly increases Donna Umpleby pg. 2
Regional Manager – Human Resources, Distribution & Warehousing - full time Metroland Media Group, Toronto, ON 2005-2013
Managed 30 internal, 15 external direct reports, directly responsible for 2,200 independent contractors
Tracking of all employee records, health & safety training and WSIB insurance and liability insurance documentation for independent contractors
Point of contact for all benefit and pension advisement and was instrumental in introducing a new incentive award program to increase motivations and productivity of staff
On-going team building, employee relationship building with superior interpersonal skills
First point of contact for all employee relations matters, effectively dealt with relationship conflicts, including mentoring, implemented skills training and additional support where required
Conducted job analysis to reformat “best fit” theory to better utilize internal talents which lead to creating a departmental restructure plan, placing people in jobs more suited to their strengths, immediate increase in productivity, positive culture and enhanced our service outcomes to our customer base
Managed and redesigned development plans and performance metrics, driving objectives and organizational strategies to better measure and meet overall goals, outcomes showed year over year improvements to hitting departmental goals
Knowledgeable in recruiting top talent, person/organization fit
Created skills training presentations of staff to increase job performance through behavior motivators
Wrote and implemented new departmental Policy & Procedures Handbook and Training Guides, redesigned on-boarding process to assist new starts of an easier transition showing a direct links to learning curves and work effectiveness
Managed and maintained electronic files of staff records; employment contract, tracking of sick and holiday time or leave of absence, payroll, yearly increases, incentives and MBO’s, training and development, succession plans, disciplinary actions, layoffs and terminations with documented cause
Knowledgeable on MOL, ESA, Employment Equity Act, Canadian Charter of Rights and Freedoms and have attended the Human Rights Tribunal as company representative on various matters
Instrumental in opening lines of communication and better management with contractors to cease formation of union in the warehouse and distribution contractors
Held weekly group meetings to increase open communication platforms which increased engagement from staff
Processed full and part-time weekly payroll including warehouse staff (approx. 250-300 employees) Human Resources and Office Manager – full time
Atlas Anchor System Ltd, Toronto, ON 1995 – 2005
Managed full cycle hiring; introduced performance reviews and development plans to increase motivations, productivity and obtaining company’s strategic goals
Processed weekly payroll, gov’t submissions and pension plans
Accountable for all WSIB premium calculations and submissions
First point of contact for accident/incident reporting
Job site visits to ensure Health & Safety compliance
Responsible for costing, processing and delivery of bids on City of Toronto jobs
Accountable for all product ordering; included office, warehouse and job site supplies Donna Umpleby pg. 3
EDUCATION / PROFESSIONAL DEVELOPMENT
Human Resource Management – Business Diploma Program Graduated 2015 Durham College, Oshawa, ON – Presidents Honour Roll Industrial Relations Completed 2015
HRPA, Toronto, ON
Compensation Management Completed 2015
Seneca College, Toronto, ON
Managerial Accounting Completed 2015
Seneca College, Toronto, ON
Strategic Human Resource Management Completed 2014 Seneca College, Toronto, ON
VOLUNTEERING/MEMBERSHIPS
Volunteer - Bowmanville Hospital 2013 - current
Public Relations - Lakeridge Health – Board of Directors of Volunteer Services (AHVB) 2013 – current Member – AHVB - Association of Hospital Volunteers – Bowmanville 2013 - current Member – HRPA - Human Resource Professional Association 2013 – current Member/Board Secretary – BPW – Business Professional Women of Durham 2014 - current
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