General Manager
Resume:
Clarkston, GA
Cynthia A. Basse
Professional Summary
Friendly and enthusiastic Manager / Administrative Assistant with 15 years of specialization in Retail Management, and Administrative Assistant. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. My core competencies include Outstanding Customer Service, Computer skills, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills
Proven Leader
Administration and Management
Cri t ical Thinking
Customer and Personal Service
Computer Knowledge
Accounting
Cler ical
Complex Problem Solving
Experience
General Manager
Instaloan
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter. Examine, evaluate, or process loan applications.
Examine, evaluate, or process loan applications.
Network within communities to find and attract new business. Plan, direct, or coordinate the activities of workers in offices, or departments of establishments, such as insurance departments, or credit departments. Approve, reject, or coordinate the approval or rejection of lines of credit on personal, title, or non file loans.
Prepare financial or regulatory reports required by laws, regulations. Review collection reports to determine the status of collections and the amounts of outstanding balances.
Recruit staff members and oversee training programs. Use computers for various applications, such as database management or word processing.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
2237 Raven Circle, Lithonia, GA 30058
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Ph: 678-***-****
May 2004-Sep 2013
Stone Mountain, GA
Jan 2004-Apr 2004
Chamblee, GA
Jun 1995-Dec 2003
Tucker, GA
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Customer Service Manager
Publix Super Market
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Review sales records to prepare reports for management and budget departments by utilizing P&L.
Establish and implement policies, goals, objectives, and procedures for department.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Extractor
Internal Revenue Service
Open envelopes, by hand or by using machines.
Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
Stamp dates and times of receipt of incoming mail. Sort tax returns according to information and tax year for processing. Send notices to taxpayers when accounts are delinquent. Review selected tax returns to determine the nature and extent of audits to be performed on them and sort accordingly.
Store Manager
Northlake Mail Center
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Inventory stock and reorder when inventory drops to a specified level. Establish credit policies and operating procedures. Jan 1990-Apr 1995
Jamaica, NY
Clarkston, GA
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Keep records of purchases, sales, and requisitions. Enforce safety, health, and security rules.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Establish and implement policies, goals, objectives, and procedures for department.
Confer with owner to develop methods and procedures to increase sales, expand markets, and promote business.
Medical Assistant/Office Manager
South Jamaica Medical
Record patients' medical history, vital statistics, or information such as test results in medical records.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Authorize drug refills and provide prescription information to pharmacies. Clean and sterilize instruments and dispose of contaminated supplies. Show patients to examination rooms and prepare them for the physician. Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
Perform routine laboratory tests and sample analysis. Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
Set up medical laboratory equipment.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients. Education
No Degree 43 Credits : Pharmacy
Georgia Perimeter College
Maintained 4.0 GPA
Member of Phi Kappa
Deans List Several Semesters
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