Customer Service Medical

832-***-**** -Tel ********@*****.***

Christiana Davies

Summary of Qualifications

3+ years of experience in Document Imaging & Document Control

3+ years of experience in Health Information Management

Experience working with MS Office suite

Experience with Government regulations such as HIPAA, SOX

Excellent customer service skills

Excellent communication and Writing skills

Dead-Line driven

Team Player with positive attitude

Maintain Strict Confidentiality of patient records.

Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts.

Education/Certifications

Houston Community College, Houston TX May 2013

Associate degree in Health Information Technology

Certificate in Health Information Coding

Certificate in Health Information Analysis

Tools

MS Word, Excel, Access, Power Point, Outlook

Technical Skills

Troubleshooting, Customer service, Scanning, Fax, 10 Key, Medical coding, data analysis.

Access

HIPAA Compliance

Strong work ethic

Experience

Data Entry

Faxing, scanning and filing

ICD-9 Coding

Medical Billing

Posted Charges, Payments and adjustment.

Morning Glory Therapy Services, Houston, TX July 2013-Present

Setting up Appointments

Making/Receiving phone calls from clients

Checking up on patients therapy progress

Recorded and Filed Patient Data and Medical Record

Maintained an organized system for tracking visits

Reviewed therapy notes for improper patient documentations.

Performed Qualitative and Quantitative Analysis.

Bentaub Hospital, Houston, TX June 2013

Intern.

Managed requests and payment received in the Health Information Management department and collated records from nursing stations, other hospital departments, physician offices, personnel, external requestors such as patients and attorneys.

Ensured all requests received are entered, processed and closed utilizing the current release of information tracking system

Communicated important patient messages to research nurses and other clinical research personnel.

Performed general clerical work as assigned such as copying of archived charts,records for patients who have made request via a release of information

Safeguarded confidentiality of the medical charts/records and complies with all local, state, and federal laws pertaining to medical records.

Updated and scanned into database insurance referrals and authorizations into corresponding patient’s account

Coordinated the release of medical information for correspondence and in-person requests.

Retrieved patient records upon request and maintained sign-out file for records removed from department

Requesting and returning of medical records from on-site / to off- site storage facilities

Supported and assisted all employees and team members in the spirit of teamwork as opposed to competitiveness.

Advantage staffing, Houston, TX 01/2012 – 12/2012

Sales Department

Making telephone calls and presentations to existing and prospective customers.

Demonstrating products and services to existing/potential customers and assists them in selecting ones best suited to their needs.

Promotes/sells/secures orders from existing and prospective customers through a

Relationship based approach.

Lifetouch Health care, Houston, TX 02/2010 – 12/2010

Receptionist

Setting up appointments for patients

Following up with patients as reminder for appointments

Greeting and assisting patients and visitors

Answering phones and replying to emails

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