Project Manager

Ghada F. Khishfe

Chicago, IL *****

Email: *****.*******@*****.***

Phone: 312-***-****

Profile Summary

I am a recent MBA graduate with management concentration with 18 years of Information Technology experience as Project Manager, System Engineer and Software Engineer. Equally comfortable on large or small projects. I seek to bring order to the chaos of project management and always seek to build strong teams, processes and trust where ever I go.

EXPERIENCE

OGERO (Beirut, Lebanon)

OGERO is the main operator of the fixed telecommunications network in Lebanon for the benefit of the Lebanese Ministry of Telecommunications. Being the engine of Ministry of Telecommunications, it constitutes the backbone infrastructure for all telecom networks including Mobile Operators, Data Service Providers (DSPs), Internet Service Providers (ISPs) and others.

Project Manager (11/2008 – 01/2014)

Delivered projects as assigned on time and on budget

Readily managed 3-5 projects of varying scope and complexity.

Facilitated/created Charters, Business Requirements, Project Schedule and Management plans.

Managed project budgets, forecasts and associated reporting.

Drove projects from Inception through Implementation while mitigating and eliminating risks

Utilized various PM methodologies to ensure the success of the project

Managed the project for generating and activating prepaid payphone cards “Telecarte” generating $10M in the first year of sales

Systems Engineer (11/2003 – 10/2008)

Installed and customized core infrastructure IT components, Active Directory and System Center Configuration Manager, to suit OGERO IT needs

Increased the speed and efficiency of cash collection by OGERO cashier agents by publishing Oracle reports using Citrix Presentation Server

Software Engineer (01/1996 – 10/2003)

Authored Oracle forms and reports for the monthly telephone bills for National, International and OGERO DSL.

Automated an end-to-end work flow solution for tracking repairs to the Lebanese telephone network.

TECHNICAL Skills

Project Management, Business analysis, Supply chain Management, Executive leadership, Strategy Analysis, Operations Management, Cost Analysis, Budget Analysis, Financial Analysis, Contract Analysis, Material Management, Project Planning, Jira project management tool. Kanban Procedure for work flow in teams.

Oracle (Forms and Reports), PL/SQL, SQL Server DBA/Developer, Microsoft Office, Microsoft Project, Planning, Implementing, and Maintaining A Microsoft Windows Server 2003 Active Directory Infrastructure.

EDUCATION

Roosevelt University, Chicago, IL

Masters of Business Administration (January 2014 - July 2015)

GPA: 4.0

American University of Beirut, Beirut, Lebanon

Bachelor of Engineering in Computer and Communication (September 1989 – July 1993)

MEMBERSHIP

Order of Engineers and Architects, Beirut, Lebanon (1994 - present)

COMMUNITY INVOLVEMENT

Volunteer, Lebanese Red Cross

Member, Green Peace

Member, JAD (Jeunesse Anti-Drogue; Young People Against Drug) Non-Governmental Organization

LANGUAGES

English – speak fluently, read and write with high proficiency

French – speak, read, and write with basic competence

Arabic – native language

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