Manager Customer Service

Location:

Texas

Posted:

November 01, 2015

Contact this candidate

Resume:

***** ****** ***** ******

Humble, TX *****

520-***-**** (***********@*****.***)

Janette L. White

Profile

Solid background in Human Resources Management, with a strong emphasis in recruitment and retention. Consistently exceed departmental goals and customer service expectations. Experienced in handling all aspects of Human Resources and skills in developing and implementing policies and procedures.

Professional Accomplishments

Designed and implemented effective compensation and benefits plans

Reduced overtime hours by 30%

Redesigned staff reporting structure to better utilize current staffing needs

Coordinated recruitment of staff from across the country

Organized the Human Resources department which met and exceeded government guidelines

Revised the Safety Training Manual to effectively train employees on safe working habits. (English and Spanish)

Ensured all H2B workers from Mexico were authorized to work in the United States.

New Employee Orientation: Responsible for development and facilitation of the new employee orientation. Responsible for overseeing the training, tracking and employee participation.

Responsible for new hire and rehires paperwork including forms and completion of forms in a timely fashion.

Benefits Administration: Responsible for enrollment and administration the benefits including but not limited to, medical, dental, long term disability, group life, flex spending, 403b retirement, Voluntary Aflac, paid-leave and unpaid leave including FMLA and annual open enrollment for all eligible employees.

Ensures that COBRA information is provided to all eligible participants within the required period of time, tracks payments and resolves any related issue surrounding COBRA.

Recruitment: Oversees the recruitment process, forms, advertising, EEOC compliance, and processing of PAF (Personnel Action Forms) when applicable as well as offer letter format and distribution.

Affirmative Action: Compliance Officer for Affirmative Action and is responsible for reviewing, implementing, information and static gathering for and reporting Affirmative Action and EEOC compliance.

Payroll Processing: Oversees and is responsible for payroll compliance, semi-monthly processing, PAF’s for all employee changes and works with finance regarding payroll reports/reporting.

Employee Relations: Act as a resource/coach to all managers and employees for employee relations issues that may arise; this includes overseeing annual review, performance guidance, hiring and firing.

Compliance: Assist in ensuring the proper compliance to all local, state, DOT and federal laws and regulations as it applies to benefits, payroll, employee relations and employment. Unemployment: Responsible for receiving and responding to all unemployment claims. Investigate and represent the organization on a claim(s).

Salary Administration: Responsible for developing, implementing, and monitoring the compensation schedule with input and guidance from the Executive Team. Involved in the annual performance review, merit increase and salary adjustment process for all employees.

Managerial Training: Responsibility of working with managers and other staff on an on-going basis to administer or oversee training in areas such as, Affirmative Action, Sexual Harassment, and OSHA. This position will also coordinate outside training as requested by the Management Team.

Cultural Competency: Chair of the task force, this includes coordinating and running monthly meetings, assisting the task force in identifying cultural competent strengths and weakness, assisting the task force in making recommendations for actions steps and resources to the management team and assisting the task force in overseeing that approved action steps are developed, implemented and complied with by all staff.

Risk Management: Assists the Risk Manager in developing and facilitating the Clinic’s risk trainings, policies, practices and procedures; including tracking and assisting with incidents/accidents and incident/accident reports.

Oversees and tracks employee TB testing, auto insurance coverage, flu vaccination, worker’s compensation and OSHA safety reporting.

Employment History,

TRS Staffing

Contracting with Fluor Construction Corporation

Houston, TX

HR Team Member

May 2015 to present

Freight Services, Inc.

J & N Airfreight

Catalina Cartage, LLC

5990 S. Country Club Drive,

Suite 120