Customer Service Quality Assurance

Mario L. Stewart

*** ******** **.

Missouri City Texas, 77489

281-***-**** cell 832-***-****

*******@*****.***

OBJECTIVE:

My skills range from Corporate Business Office, Administration,

Payroll and Call Center Trainer. I am an eager individual who is ready to learn, I adapt easily to a change in any environment. My ideal employer would be someone that can

empower all the skills that I have acquired and allow me to further

enhance my skills. I look forward to a challenge and hope to make a

difference in my workplace.

QUALIFICATIONS/SKILLS

45 wpm Oracle Training

Quality Assurance

Word Spreadsheets Management

Quick Books

Data Entry

Excel Power Point/ SAP

Payroll Processing/HRIS

Customer Service

Telephone Etiquette

Oracle

EXPERIENCE:

H&H Bervages (Sugar Land Liquors 30)

Jun 2013 to the Present

Assistant Manager --

*Account Payable/ Receiving

*Entering invoices (PO's) Processes & Management

*Invoices/Expense Reports/Payment Transactions

*Vendor Negotiations & Management

*Entering timesheets

*Prepared financial statements such as budgets, billing and cost reports

*Performed data entry and entered bills and vouchers

*Prepared documentation relating to purchases, travel and personnel

*Conducted inventory and maintained office equipment and supplies

*Handled cash transactions and issued receipts

*Ordering of products

*Assisting customers

*Balancing cash

*Helping with planning of events

NIFTY after FIFTY

Apr 2010 to Jan 2013

C.S.R (Customer Service Representative)--

*Pulled customers’ charts.

*Assisted customers in exercises.

*Processed timesheet.

*Entered data.

*Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

*Processing account payable/receivable

*schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors

*answer, screen and transfer inbound phone calls

*handle requests for information and data

*maintain office supply inventories

*maintain electronic and hard copy filing system

*retrieve documents from filing system

*coordinate and maintain records for staff, telephones, and petty cash

Wells Fargo Bank

Oct 2006 to Feb 2010

Teller Supervisor --

*Pulled and reviewed the bank’s ACH & EFT reports and take action as needed.

*Reviewed and solved exception items as (insufficient funds & over drafts).

*Processed live customer transactions and general ledger tickets.

*Opened up new accounts CD’s, Savings, and Checking.

*Performed customer account maintenance.

*Made inbound and outbound calls to promote bank products and improve customer service.

*Handled 60-70 calls from customers and other banks daily.

*Attended various networking events to market bank to the public.

*Opened and closed bank in compliance with established security policies, and vault management.

* motivate employees in order to create trust, team spirit and professionalism.

*independently make decisions and take appropriate action.

*exercise sound judgment in safeguarding confidential or sensitive information.

*develop feasible short and long-range plans/goals to project and develop programs and projects.

Chase Bank

June 2003 to June 2006

Customer Service Agent - Assistant Trainer --

*Customer Service in call center setting

* Made Outbound & Inbound Calls

* Made Payment Arrangements for clients

* Claims verification and processing

* Confirmed training schedules

* Reviewed payroll and submitted time edits

*Interviewed and screened new hires

* Prepped supplies and documents needed to train new hires

* Quality assurance

CSC Advertisement and Marketing

Feb 1999 to Mar 2003

Marketing Asst / HR Clerk --

*Worked hands on with small & large businesses and corporations

*Input daily entries for accounts payable system

* Communicated with vendors to verify information and scheduling

* Coded invoices and ledger codes for payroll

* Produced monthly summary of accounting transactions

*Updated accounting financial system with contract and budget information

* Assisted with cash transaction and applications

* Filed invoices in fender files

* Managed bi-weekly payroll submissions and edits

* Recorded wire transfers

* Compared ledgers and accounting records for accuracy

*Lead weekly meetings in and out of the office

EDUCATION

Elkin High School

Graduate - Jan-1999

Houston Community College

Graduate - Jan- 2016

Business Administration/HR

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