Front Office Receptionist

Maggie Evans

**** ****** ****** ******* ***** California 90254 310-***-****

***********@*****.***

PROFESSIONAL OBJECTIVE

A responsible and challenging position in a professional work environment. Ideal position will offer opportunity for personal growth and development, as well as continued career advancement. SUMMARY OF QUALIFICATIONS

Diverse background in medical front office, customer service and retail sales. Experience includes sales and marketing personnel supervision and training customer relations electronic medical records computer and Internet operations.

PROFESSIONAL EXPERIENCE

SOUTH BAY ALLERGY & ASTHMA

Torrance, California

06/11 MEDICAL FRONT OFFICE

Front office staff for busy three doctor specialty practice. Responsibilities include scheduling appointments, new patient intake, and maintenance of patient charts using electronic medical record software. Additional responsibilities include data entry, check in and check out, collection of copays and account balances, verification of insurance coverage as well as being primary point of contact for pharmacies, hospitals, pharma reps and medical labs. TRISTY SHAW, M.D.

Redondo Beach, California

02/03 04/11 MEDICAL FRONT OFFICE

Front office staff for South Bay pediatrician. Responsibilities include scheduling patient appointments new patient intake maintenance of patient charts utilizing electronic medical records, software. Additional duties included collection of copays and account balances, check in and check out, primary point of contact for patients, pharmacies, hospitals, medical labs, and insurance companies, including verification of coverage.

THE BEACH HOUSE

Hermosa Beach, California

05/01 12/02 Front Desk / Concierge / Reservations

All aspects of front desk operations including maintaining personal daily bank, check in/check out, room assignments, and occupancy balancing for purposes of inventory control. Interacted with Events Coordinator, sales staff, housekeeping and maintenance departments to ensure that hotel guest received highest quality experience. Additional duties included processing reservation inquiries via telephone and Internet where I consistently delivered highest monthly confirmed reservations rate throughout term of employment. Concierge responsibilities included arranging car rental and dining reservations, travel arrangements, as well as special requests from guests including such high profile clients as David Kelly Productions and Sketchers, both of Manhattan Beach. SEES CANDIES

Manhattan Beach, California

10/99 04/01 RETAIL SALES ASSOCIATE

Responsibilities include retail counter sales and up selling, cash register operation and inventory display.

Kindermusik International

Beach Communities

02/97 08/99 Owner Licensed Children's Music Instructor Taught an early children's music program to infant and toddler children and their parents. These classes were held at various South Bay locations including, the Hermosa Beach Community Center and Manhattan Beach Country Club.

The Connoisseur

Redondo Beach, California

02/91 12/91 Retail and Wholesale Sales Associate

Retail duties included counter sales of gourmet food, wine and personalized gift items with emphasis on high level customer service. Wholesale responsibilities required heavy phone sales. Also created custom gift baskets, packaged items for shipment and operated a computerized label printer.

Seasprites Children's Center

Hermosa Beach, California

02/88 09/90 Assistant Director

Supervision of grade school children in a day care center environment. Responsibilities included directing a staff of five full time and various part time employees as well as supervised field trips and other off campus activities. Also developed a children's music program for both the extended day and summer vacation programs as well as creating special musical activities for the annual Halloween and Christmas programs.

EDUCATIONAL BACKGROUND

North Torrance High School, Torrance, California

El Camino College, Torrance, California

Coursework included Vocal Music, Political Science, Psychology, History and Theater Arts

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