Customer Service Manager

Kieshon S. Duke

*** ****** ******, #**, ****** City, NJ 07307

321-***-**** – Cellular

********@***.***

QUALIFICATIONS SUMMARY

Managerial Experience

CPT-4 and ICD-9 Coding

Computer proficient in Medical Manager, Microsoft Word, Excel and PowerPoint

Retail clothing specialist

Line Installer for telephone company

Event Organizer, Cook Assistant, Dietary Aide

EDUCATION

The Chubb Institute, New York, NY November 2005

Diploma, Medical Administration Program

CUNY Medgar Evers College, Associates Degree-Studies in Business Administration

Major: Business Administration

Minor: Liberal Arts

EXPERIENCE

Tri County Lexus, Little Falls, NJ April 2012 to Present

Customer Service Valet/Delivery

Chelsea Assisted Living, Bridgewater, NJ August 2011 to Present

Server/Utility Maintenance

Receiving daily meal orders from residents.

Delivering meal orders to residents.

Assistance in washing dishes, inventory and restocking of residence supplies within residence kitchen.

Impulse Courier Service Inc., Whippany, NJ January 2009 to June 2010

Delivery and pick up of merchandise from numerous assigned businesses.

Daily mail delivery to U.S. Post Office.

Performed out–of-state and route deliveries.

General Vision Services, New York, NY August 2008 to January 2009

Marketing Associate April 2006 to January 2008

Monitored and performed daily inventory of all marketing supplies.

Managed all incoming and outgoing mail.

Prepared and managed the company’s press kits for distribution.

Managed the documents and records for all VIP Accounts serviced.

Utilized computer programs (Excel, Power Point, Access, and Microsoft Word) to input and coordinate the company’s various data.

Performed various office duties, for different departments, such as, filing, faxing, and processing all mail for UPS, DHL, FedEx and United States Postal Service pick up and distribution.

Levy Lighting NYC, New York, NY January 2008 to June 2008

Equipment Manager

Maintained the lighting equipment and inventory for daily rentals and scheduled events.

Monitored and ordered inventory of lighting equipment.

Managed the tracking and retrieval of equipment; Performed testing and repairing of equipment.

Managed in-shop light show presentations for potential, and current, residential and corporate clients.

On-site for special and corporate events to manage lighting preparation.

Conducted site surveys.

MACY’S, Brooklyn, NY August 2000 to April 2006

Stockroom Clerk

Unloaded numerous boxes, furniture and equipment from scheduled delivery trucks.

Stocked clothing apparel, shoes, and furniture.

Assisted with organizing various merchandise and displays within the men and women departments.

LISN Inc., East Rutherford, NJ March 2000 to September 2000

Line Installer

Installed and removed fiber optical cable lines for Bell Atlantic/Verizon.

Wired electronic computer systems and building cages for the software.

SAINT JOACHIM & ANNE RESIDENCES, Brooklyn, NY March 1993 to April 2000

Dietary Aide/ Chef Assistant

Assisted in culinary preparation, arrangement and presentation of food for the residents.

Monitored and performed the quarterly inventory of the kitchen supplies.

Coordinated special events with the Director of Senior Citizens’ Entertainment.

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