Customer Service Assistant
Resume:
DeJah T. Taylor
Plainfield NJ *7062
*********@*****.***
Strengths:
Strong work ethic
The ability to “Wow” the luxury client with my over top customer service skills The ability to multitask; complete task with little or no supervision Skills:
Expert knowledge of SABRE
Expert knowledge of AMADEUS
Proficient in Microsoft Suite (i.e. word, excel and powerpoint) Employment History:
Receptionist/Residential Services - Compass Rock Realty, 12 Stuyvesant Oval, NYC, NY 10009 August 2013-December 2014
I was literally the face of the company; Peter Cooper Village Stuyvesant Town is 10,000 unit luxury apartments complex in lower Manhattan. This is a city within the city; they have a private police force, legal team, ice skating rink and acres of outdoor park spaces on property. I was responsible for running the front desk of the management office. It was my job to greet the tenants and vendors find out what issues they need resolved (i.e. rent, maintenance, legal and or public safety issues) and disseminate infor- mation to the corresponding departments for resolution (coordinating with as many as 20 different de- partments as well as host of vendors on a daily basis); then following up with tenants to confirm issues have been resolved to their satisfaction.
Assistant to Senior Manager of Operations/Social Media Coordinator - Travelong, 135 W. 50th Street, Suite 500
New York City, N.Y.
October 2009-August 2013
Travel Agent/Assistant to Senior Manager of Operations & Compliance Booking Air, Car & Hotel reservations for our line products “Cheapoair.com & OneTravel.com”, promot- ed to Social Media Coordinator, duties include resolving client’s travel related issues when clients post unfavorable comments our social media sites (i.e. Facebook and Twitter). I was responsible for contacting the client and resolving whatever issues they have; this required coordinating information and disseminat- ing this information to various internal departments as well as interfacing with management at the highest levels.
Lead Travel Agent/Luxury Hotel & Airline Liaison - Pinnacle Travel Services, 1055 Wilshire Blvd, Los Angeles, CA
January 2005- June 2009
Seller of Luxury travel to AMEX Centurion & Platinum Card holders Air, Car & Hotel (Fine Hotels & Re- sort program). Promoted to Lead travel counselor assisted irate client, as well as assist travel agents with procedural questions. I was also honored to have been selected to be the assistant liaison; between our company & the luxury Hotel & Airline vendors. I was responsible for coordinating with Airline & Hotel sales representatives; assisting them with their visits to our offices to present their brand or coor- dinating tours for our travel agents at various local hotels. Administrative Assistant - Killefer Flammang Architects, 1625 Olympic Blvd, Santa Monica, CA Sept 2001-Feb 2004
Architectural firm famous for Downtown Loft Conversion, meet and greet clients & vendors, maintain records for Architectural projects, perform detailed clerical and administrative work with accuracy and speed; meeting & event planner and problem solver. Assistant to Directress - The Sunshine Pre-School, 11942 Sunset Blvd, Brentwood, CA Sept 1992-Aug 1994
Assistant to directress of Exclusive Private Preschool, students were the children of celebrities and dig- nitaries.
Paid Internship/Customer Service Representative- Merrill Lynch, New York, NY Jan1983-Jun 1986
Provide exceptional Customer Service for CMA (Cash Management Account) clients; responsible for assisting clients with account inquires (i.e. visa card, banking and or stock). Other responsibilities includ- ing balancing in house stock accounts, research details of mergers & acquisitions as well as consult with Account Executives regarding client’s stock portfolio Education:
Academy Pacific Travel College, certificates in Travel, Tourism and Hospitality Santa Monica Community College, Business Major
Contact this candidate