JOE WATTS

**** * **** **. ***. *** Mount Pleasant, TX 75455

601-***-**** acs9ud@r.postjobfree.com

Summary of Qualifications

Secret Security Clearance

CompTIA Security + Certification

Over 20 years of leadership and management experience in the United States Air Force (USAF) coupled with in-depth knowledge of large-scale implementation projects and use of hardware and software strategies

Proven ability to successfully and effectively support high profile users

15 years of Help Desk Management experience supporting up to 350,000 users

Nearly 10 years of experience managing cryptographic equipment for highly classified Air Force systems

Strong knowledge and understanding of the capabilities, network, principles, methods, policies, protocols, security and technical requirements of the video teleconference (VTC) equipment.

Four years of experience in advanced avionics technology

Strong interpersonal skills, results-oriented and dedicated to cost effective business solutions and customer satisfaction.

Experience

Network Administrator 10/26/2015 – Present

Mount Pleasant Independent School District Mount Pleasant, Texas

Provide network security, connectivity, and support for entire independent school district

Managed student network including IPad functionality, and application set-up

Ensure all Data servers (including all VMware) stay in compliance with state regulations at all times

Perform set-up for classroom equipment such as projectors, smart TVs and smart boards

Lead Business Systems Analyst 5/05/2014 – 4/30/2015

Mississippi Department of Human Services Jackson, MS

Manage servers servicing state employees in the 82 counties.

Maintain server availability rate of 98%+.

Ensure servers stay in compliance with state regulations at all times.

Liaison between users/customers and other technical staff.

Ensures timely response and solutions to users’ requirements/needs.

Windows System Administrator 4/25/2011 – 4/25/2014

Federal Civil Service, USAF Lackland, AFB, San Antonio, TX

System and Database Administrator on the Air Force Subsidy Website platform.

Provided daily maintenance on the only Air Force Subsidy servers.

Enabled over 1700 childcare providers the ability to track their time and schedule enrollees.

Systems Analyst 5/11/2009 – 4/20/2011

NCI Information Systems, Inc. Lackland, AFB, San Antonio, TX

Managed five (5) helpdesk personnel in the support of approximately 1500 users within the Air Force Medical Operations Agency.

Coordinated with the 502nd Communications Squadron (CS) for port management and accountability.

Worked closely with the 502nd CS to resolve network, email and mobile device issues.

Significantly improved the quality of the help desk tracking system data.

Provided expertise, policy, business process and IT direction and advice to customers at all levels of command.

Developed and interpreted policies based on regulatory compliance requirements.

Installed, configured, upgraded and troubleshot all hardware and software components.

Ensured compatibility with existing systems and other system interfaces.• Ensured workstations compliance with DISA Security Technical Implementation Guides configuration standards and agency policies and procedures.

Web Administrator 6/26/2008 – 5/09/2009

Lockheed Martin Randolph, AFB, San Antonio, TX

Maintained and supported HQ Air Force Personnel Center (AFPC) web sites and automated tools which ensured the delivery of critical personnel management records to include promotions and assignments.

Consistently maintained 100% uptime for more than 50 AFPC production web servers (Win2003 Servers); thusly delivering up-to-date personnel information for the entire Air Force.

Performed daily site/page synchronizations on development, test, and production servers enabling real-time access to valuable information for over 350,000 AFPC users worldwide.

Network Engineer – Level 3 2/11/2008 – 06/23/2008

L-3 Communications St. Louis, MO

Assisted in establishing and maintaining NGA's Defense Message System's BCP/COOP site.

Provided direct support to Directorate's Maritime Division World-Wide Navigational Warning Service (WWNWS) and NGA West DMS Users.

Provided both server and desktop support in areas of installation, setup, configuration, troubleshooting, diagnosis, problem resolution, maintenance and upgrades for the NGA's DMS.

Installed, configured, integrated and maintained hardware and software components of DMS, to include Directory Service Agent (DSA), Management Workstation (MWS), Mail List Agent (MLA), Administrative Directory User Agent (ADUA), Primary & Backup Group Servers (PGW) and Outlook Clients.

Network Administrator 8/28/1985 – 12/01/2007

United States Air Force San Antonio, TX

From initial tour of duty through retirement, duties included Information Systems Security Officer, Computer System Administrator, Network Administrator, Communication Security Manager, Network Engineer, Computer Systems Monitor, and Avionics Guidance and Control System Specialist.

Prepared, tracked, and implemented certification and accreditation packages.

Performed software updates on 2,949 systems securing base network from virus intrusions.

Supervise and train 15 to 20 civilian and military staff on helpdesk duties.

Resolved over 128 trouble tickets; over half on initial call; reduced customer wait time by 90%.

Administered and maintained configurations on $4.2 million Storage Area Network equipment which included 5 file servers, 5 Exchange Defense Message System servers, and 1 Remote Access Server.

Administered and managed e-mail system operability for over 2,400 users on an enterprise network.

Organized, trained and led Defense Messaging System installation team. Performed 83 installs within 4 days ensuring critical communication.

Performed Personal Computer, Local Area Network, System Administration and support functions for Desktop Support Branch providing critical support for $18 million of highly technical computer equipment.

Provided network support involving upgrading cables and deployment of new hardware/netware.

Evaluated, installed, configured, maintained and upgraded state-of-the-art baseline and specialized software/hardware while troubleshooting problems.

Created user accounts; installed new software packages, WinNT and UNIX workstation systems, NT servers, and peripherals such as printers and scanners.

Maintained virus protection of over 700 WinNT desktop systems.

Ensured 98% internet connectivity for 2000+ individual users and 5000+ UNIX and WinNT workstations.

Implemented proactive measures to prevent the invasion of major viruses (i.e. Melissa) resulting in zero down-time across all European bases.

Certifications and Training

CompTIA Network Security Plus Certification

Information Assurance Specialist

Certification Authority Workstation(CAW) Certificate (CA)

Electronic Key Management System (EKMS)

Windows 2003 Server with Active Directory

Defense Message System (DMS), System Administrator

NCO Academy, leadership and management

Education

Pursuing Bachelor of Science Degree in Information Technology

Associates Degree in Information Technology, 2002

Associates Degree in Electronics, 2002

NCO Academy, leadership and management

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