Jahmal R. Williams

*** *. **** ******, **** *

Chicago, IL 60619

773-***-****

acs7jn@r.postjobfree.com

OBJECTIVE To obtain an IT position that will utilize my vast experience in training while promoting growth from within

WORK CRINER-DANIELS & ASSOCIATES, Chicago, IL

EXPERIENCE Chicago Public Schools

Software Trainer/Desktop Support Analyst Aug. 2014 - Present

Provided desk side support & phone support for software applications & hardware problems

Provided ongoing one-on-one training of Heartland’s Point of Sale software application

Tracked Asset Tag, Serial Numbers, IP Addresses & MAC Addresses of Point of Sale hardware

DISTRICT 162, 205 & 206, South Suburban Chicago, IL

Elementary Schools & High Schools

Substitute Teacher Aug. 2011 – Aug. 2014

Worked teacher’s lesson plan with students for an entire day

Assisted students with classroom work

PREMIER INTEGRATED SOLUTIONS, Chicago, IL

Information Technology Services

Technical Manager/Recruiter March 2007 – Aug. 2011

Sourced, recruited, selected, interviewed & placed information technology professionals with clients

Responsible for the identification, qualification, matching, advising & managing of technology candidates

Recruiting techniques included internet job boards, career fairs, phone interviews & onsite interviews

Software Trainer June 2004 – March 2007

Provided one-on-one and classroom style software application training for MS Grant Accelerator Program

Prepared training materials and conducted classes to effectively communicate features and functionality

PC/Software Support Feb. 2000 – June 2004

Provided desk side support for software applications & hardware problems

Communicated software changes from technical staff to high-level management & business end users

LUCENT TECHNOLOGIES Naperville, IL

Global Component Information Management (GCIM) Systems Engineering Group

Software Tester May 1997 – Feb. 2000

Created, maintained and executed test procedures for Lucent’s customized GCIM Software Application

Created GCIM 2.0 Test Plan Documentation and Test Scripts

Established and measured service metrics for GCIM installations, trouble reports and help desk support

Created login id’s and passwords as well as other administrative and trouble report tasks

HONEYWELL Chicago, IL

Commonwealth Edison General Office

PC/Network Consultant Aug. 1996 – May 1997

Setup, configured & installed NOVELL NETWARE 3x/4x, Windows NT, 3.11 & 95 Workstations

Provided desk side support for software applications & hardware problems

EDUCATION UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN Champaign, IL

Bachelor of Science, Mathematics, (Computer Science Minor), August 1996, GPA 3.12/4.0

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