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Customer Service Administrative Assistant

Location:
Calgary, AB, Canada
Posted:
January 19, 2016

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Resume:

Maryse Désilets

****-***, ** ****** ** 819-***-****

Calgary Alberta T2G 0R5

French and English

WORK EXPERIENCE

FRANCHISE/OWNER (Québec) December 2009 to Septembre 2015

Extreme Pita

Work with strong leadership and guest service

Work in a dynamic, fast-paced environment

Maintains product and service quality standards

Ensure the security and safety

Maintains a quality team of 5 to 8 employees

Hiring and Fired employees

Establish work schedule

All orders for the proper functioning of the company

Inventory management

Processing account payables and receivables

Maintaining accounting document record

Providing accounting and clerical support to the Accountant

Preparing bank deposit

Processing payroll

RONA Inc. Distribution Center (Calgary)

Inventory Analyst January 2005 to May 2006

Identify sku’s that are in over-stock position

Identify sku’s that are being ordered in quantities that are not sufficient to handle the demand.

Analyze transfers between the DC’s to verify that the forecast meets the transfer needs.

Manage the transfers of the product between 3 warehouses, to have the products in stock in the DC.

Identify slow moving sku`s in the Calgary DC and recommend alternate storage locations.

Tracking importation containers and routed to the good location.

Receiving Clerk June 2004 to January 2005

Book appointment with the carrier.

Enter the purchase order in the system, to receive the products.

Verify the packing slip.

Receiving Auditor January 2004 to June 2004

Analyze principal reception variance between Exceed and vendor packing slips.

Responsible for the follow up of the receptions to be confirmed.

Follow up with the inventory department on the requests from account payable.

Make sure that the ``subject to return merchandise`` form is properly filled out by the employees from the reception department of Calgary and enclosed with the corresponding packing slip of the vendor.

Separate EDI vendor packing slips and non EDI vendor packing slips in order to send to Boucherville.

Obtain authorization from account payable in Boucherville, before returning merchandise to the vendor.

Do the follow up on the POD of the return to the vendor. Make sure these are enclosed with the return to the vendor form properly filled out and send them to account payable in Boucherville.

Any other duties related

RONA Inc. Head office (Boucherville, Quebec)

Administrative Assistant, customer relationship management December 2001 to April 2003

Write communications to dealers for the AIR MILES program and the RONA credit card.

Control and supervision of AIR MILES gift certificates.

Prepare corporate gift certificate orders, ensure mailing piece follow-up and billing to companies.

Supervise promotional material to be sent, enter orders in the system.

Customer service via the 800 line for the AIR MILES program and the RONA credit card.

Billing to dealers and suppliers.

Organize and coordinate meeting for training.

All other related tasks.

Executive secretary (replacement – sick leave)

Follow-up on department budget.

Follow-up on opening budgets for RONA L’Entrepot stores.

Cash authorization for department.

Control and supervision gift certificates.

Billing

Daily update of RONA L’Entrepot and Le Regional store sales.

Answer phone calls.

Coordination of in-store foundation fund-raising campaign.

Make reservation for hotel and plane tickets.

TRAINING

Training certificate: English as a second language 2000-2001

And office application

Access centre, Riverside School board (Quebec)

Vocational diploma secretarial studies and accountancy 1992-1994

High school diploma

Polyvalente Marie-Rivier (Quebec)

Credentials available on demand



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