Punit KAMRAH

Mobile: +1-813-***-****, Email: acs44y@r.postjobfree.com

Permanent resident/Green card holder for US.

I am a medicine graduate (top ranked in Delhi University) and MBA from IIM (K). Sales, BD and Operations specialist with 19+ years of cross functional experience in Health Care, Life sciences, Pharma and BPO/KPO industry. Well versed with the dynamics of global markets spec US, Europe, emerging countries and GCC region. Managed products, solution and services sales B2B & B2G as well as large scale operations. I have worked very closely with global fortune organizations (HealthCare, IT, Pharma etc.), ambassadors of emerging countries, service providers and influencers, mostly headquartered at US. Worked at leadership positions like Chief of operations, Head Sales and Marketing at Satyam Global LifeNet (Satyam &Cisco JV) both emerging and matured markets globally. Experienced in building the Global offshore delivery center as India Operations Head for Novartis Health Care–Strategic Global Marketing & Sales Operations. Lead dedicated teams for running successful business operations & experience in developing procedures & service standards for business excellence. Adept at building cross cultural strategic relationships. Mergers and acquisitions, Post merger and acquisition integration specialist for a coherent vision and mission.

Professional Objective: Lead and enable global organizations exceed revenue targets, customer base and high performance through organic and Inorganic growth. Strengthen and enhance the IP, processes, benchmarked sales and effective operations.

Key Skills:

Sales & Marketing

Business Strategy

Market identification & segmentation

Relationship and account Management

High value BID management

Sales strategy

Alliance development

Strategic Management/ Operations

Strategic Planning

BPO, KPO and service Operations

Process Development

Business Re-structuring

People Management

Vendor Management

Process Modeling Process Performance Metrics

Professional Synopsis:

oComplete digitization and integrations processes of sales, pre-sales, operations, vendor management and client with an efficiency of 92%, reducing the TAT.

oGenerated 88.33% of qualified sales pipeline translating into ~ USD 900million for Satyam Global LifeNet catering to US, International governments emerging countries including GCC region.

oConducted Washington summit attended by who’s who of various governments of emerging countries in US.

oSpearheaded the business strategies and sales efforts in international markets in the public sector (governments)

oCredited for achieving more than >400% growth in business in Novartis in a short period of 1 year, Added new verticals to the business; scaling from 2 verticals to 11 and clear mandate for 3 more

oInstrumental in developing GM&S India Model which is treated as benchmark for all line functions

oMember of Executive Committee of NHPL, Hyderabad

oDrafted policies for growth of India Centers of Excellence & India Operations, developmental plans; launching pathways for GM&S India

oOrganizing cross-functional training to drive down ‘Shared Resource Model’ mindset through cross-functional training, back-up planning and skill enhancements

oEstablished partnership with ISB to formulate the strategy for Offshore Organization

oSuccessfully signed a Joint Venture with a Chinese partner with entities in Hong Kong in a record time of 4 months; managed to have 4 Board of Directors out of total 6 from Crew BOS. Strategic win a win situation and closed the JV at 65:35 against the given target of 51:49

Client Partner - account and program management: MedHok

Responsibility for software implementations for new customers as well as providing ongoing support for existing installed clients. Currently managing company’s relationship with more than $450M client for program management and service delivery top Health Plans overseeing development, configuration, reporting, data, and overall program direction.

• Responsible for entire client engagement, matrix management of Technology and Configuration resources to ensure successful and on-time client delivery

• Delivery of SaaS Cloud-based solution and functional modules focused on Case/Disease Management, Utilization Management, Pharmacy (Caid and Care), Grievance and Appeals, HEDIS/STAR

• Consulting, Project Management, and requirements gathering with clients to deliver software solutions with a focus on operational improvement and process re-engineering

• Assets under management and implementation in excess of $15M during tenure

Provide strategic guidance on product enhancements and roadmap, based on client feedback and needs

Managed financial, program and project score cards along with overall health of the multi-million dollar accounts

• Personally generated over $1M in additional revenue in 2015 thus far from one account.

Practice Head/ Principal solution Architect (Life-sciences and healthcare) – TechMahindra

I have managed entire gamut of solutions for Life-sciences and Healthcare verticals, suggested solutions for pharma, medical devices and healthcare services provider industry. Instrumental in building services, solutions around the offerings, suggested strategic roadmaps. Conducted inside sales training on the solutions and offerings for the sales teams across the globe.

Chief of Operations (SLS), NIIT Ltd

Responsible for representing the depth of capabilities into the technology enabled school education system in India. To provide subject-matter expertise, consulting support and business development. Developed Public Sector initiatives targeted at senior-level business and technical decision-makers while engaging on big bet public sector opportunities to drive revenue growth.

oThe trends, directions and financial climate within the Education and other Public Sector verticals in SAARC

o Building relationships to communicate at all levels within accounts.

o In developing strategies with high visibility and influence to translate business needs into viable solution sets.

o Automation and integration of the complete delivery model to optimize cost and provide quality services to the customer. Minimizing the approval layers for the vertical to be process dependent.

oVendor management and development – to create a pool of vendor base for de risking operations and cost arbitrage.

oChannel management strategies and development for new and existing channel partners, defining roles and responsibilities, SLAs and guidelines for channel management.

oProduct management, marketing and positioning in highly dynamic and competitive market space.

Director – Business (Business development and delivery), Indegene

Overall P/L responsibilities of all the global pharmaceutical organizations as accounts, includes operations/delivery, Top line growth of the accounts as well as managing bottom lines. Entire gamut of business includes account management, pre sales, sales, business development, grow and build the accounts & delivery. Plan for each service and ensure projects are delivered on time, within budget & with the right level of quality. Implement Processes, learning and development plans for the resources.

Geographies – US and Europe

Broad responsibilities -

oEnsure processes for appropriate and timely staffing and optimized utilization of employees

oEnsure processes for planning, review & monitoring of projects as well as program management and scaling up of existing capabilities.

oIdentify and plan for new capability requirements using quality, client feedback, and sales / CSM feedback

oStrengthening the Top line with cross selling and up selling opportunities, identification of account for recurring revenues, strengthening the bottom line, managing the gross margins in alignment with organization's goal

oDigital asset management system for streamlining the vast pool of information for re-use

oIdentify, develop new products and enhancement of existing products with industry knowledge and best practices

Director - Sales & Marketing

Satyam Global LifeNet ( Cisco and Satyam JV)

Responsible for developing business strategy, market identification & segmentation, key account management, commercialization, product positioning, pre sales (responding to RFP/RFIs) and competitive intelligence. Developed pricing strategies for the offerings and regions.

Geographies: US, Emerging countries including GCC. Washington summit with who and who’s of all the countries based out of US. Networked aptly with the influencers based in US for market penetration within and outside of US. Lead Lat-Am region with Cisco partners for large scale B2G sales.

Primary Accountabilities -

oSales: Prospecting worldwide, consultative selling concepts, large account, revenue generation, strategic sales, Strategy articulation & business plan, relationship building.

oMarketing: Brand development, Product positioning, Public Relations, Marketing communications, Event selection and execution, web site and advertising

oBusiness development: Building up the Global consulting group (GCG) as an influencer forum, adding new products and building relations with the key decision makers

oAlliance management & development: Managing global alliances in the collaborative venture as well as new alliances on technology and business development

oStrategy: Providing strategic direction for our business across the globe, defining and building new offerings, business growth, interaction with the Executive Management of the Customer organization

oDeveloped branding strategy and marketing collaterals

oSpearheaded the efforts in the field of productization and commercialization for the global markets

oInstrumental in providing the landscape for most of the emerging geographies including Africa, Middle east, Asia Pac, Eastern Europe, and SAARC nations

oProvided sales training for Cisco sales force and Satyam teams for better positioning and creating the brand ambassadors for the solution

oBuilt relations with various key decision makers across the globe

India Head – Global Marketing & Sales, Novartis Health Care

Member of Executive Committee of NHPL, Hyd.

Manage the India Centers of Excellence & India Operations, specifically focusing on leading the India Vision and strategy forward in the business, from best practice sharing and implementation for GM&S to Global customers for expansion of their business services into India. Instrumental in setting up the global offshore delivery center for global marketing and sales while partnering with all the Novartis centers globally. Instrumental in set up from scratch the offerings like forecasting, business analytics, primary and secondary market research, sale force effectiveness, competitive intelligence, marketing strategies to support the global Novartis offices.

Roles & Responsibilities

Lead Business Development strategies & activities to increase the customer base.

Achieved more than 400 % growth in last 1 year while partnering with global marketing and sales partners across the globe.

Converting Novartis Marketing India strategy into flawless implementation and Institutionalize GM&S India and expand capabilities across the globe while working with local partners to develop strategic plans to move up the value chain

Partnering with Global customers to identify resource and cost savings opportunities and develop these opportunities into actionable plans

Strengthen GM&S India talent pool through: developmental plans with training needs with embedded pathways

Conceptualized and implemented 'shared resource model', enhance Operational Excellence in India Operations & showcase to Global Line Functions.

Develop strong relationships with partner functions in the organization (Finance, IT, HR etc)

Identify and create Best-Practices work to help spread CoE success to further target affiliates while enhancing productivity, accuracy and reduce costs.

Vendor management, including vendor strategy and selection

Academia

oMBA from I.I.M (Kozhikode) in 2005 (executive MBA)

Among top ten rankers at IIM (Kozhikode)

oB.H.M.S from NHMC, Delhi University, 1996

Achieved 2nd Rank in Delhi University

Received an award of Academic Excellence

Organizational Recognitions:

Outstanding award for building 88.3% sales pipeline within 1st year ~900 million USD, rated top performer

Selected as Star performer and rated as top ranker in year 2009

Excellence award for operationalization and transition of 9 verticals within 1st year of joining, rated top performer across the globe for Novartis.

Selected as Star Performer at Novartis India; received appreciations from Global Head

Visa: US- Permanent resident/Green Card

References: Available on request

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