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Customer Service Manager

Location:
Richmond, VA
Posted:
January 13, 2016

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Resume:

Michel Boushra

**** ******* ***** **. **** Allen, VA 23060 • 804-***-**** • acs3ib@r.postjobfree.com

Objective

Energetic, hard-working, undergraduate science biology who is seeking a challenging position that gives me the experience and grow me professionally and socially.

Education

Virginia Commonwealth University, Richmond, VA Expected Graduation: Dec. 2016

Bachelor of Science in biology

Skills

Computer: SolidWorks, NX-9, ANSYS, Inventor, Auto-Cad, Mat-lab, MS Office, Photoshop, Latex

Languages: Fluent in written and spoken Arabic and English

Technical Skills: Arc welding, Lathe, Grinder, Drill Press, Milling, Band Saw, Fork Lift

Automotive: experienced with building and reassembling engines, transmission, and all car repairs.

Other Work Experience

Work an average of 50 hours a week during the school year to help fund college education

Shift manager at Walmart, Richmond, VA July 2015 – Nov 2015

Assist with directing the management team in Facility operations and communicating with both management and hourly Associates about Facility operations, merchandising, and Company direction.

Assists in driving sales in the Facility

Assists in driving the financial performance of the Facility

Ensures compliance with Company policies and procedures

Initiates, directs, and participates in community outreach programs, and encourages and supports Associates and managers in serving as good members of the community, including establishing and maintaining relationships with key individuals or groups in the community as the representative for the Company, presenting the Company's perspective to various external organizations following the Company's media guidelines, and championing Company-sponsored programs, events, and sustainability efforts to Associates, Customers, and the local community in order to emphasize the Facility as part of the community.

Models, enforces, and provides direction and guidance to hourly Associates and managers on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.

Provides supervision and development opportunities for management and hourly Associates in the Facility

Upholds the Company's Open Door Policy

Assistant store manager at Walmart, Richmond VA Nov 2013 – July 2015

Drives sales in assigned area

Drives the financial performance of assigned area

Ensures compliance with Company policies and procedures

Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.

Participates in community outreach programs, and encourages and supports hourly Associates in serving as good members of the community.

Provides supervision and development opportunities for hourly Associates in assigned area

Upholds the Company's Open Door Policy

Zone merchandise supervisor at Walmart, Richmond, VA April 2012 – September 2013

Customer service manager at Walmart, Richmond, VA October 2011- march 2012

Project manager at Bahgat company, Egypt Mars 2007 – Mars 2008

Clubs & Activities

Sunday School Teacher, Saint Anthony and Archangel church, Midlothian, VA Jan 2013 – present

Provided assistance for all special Sunday school events, resulting in a growth of church members.



Contact this candidate